Direct 4 Pet (Black Cat Medicines Limited) Reviews

Name: Direct 4 Pet (Black Cat Medicines Limited)
Address: Units 1,2 & 3 Plantation Road, Burscough, Ormskirk, Lancashire
Rating: 4.88

4.9 Rating 10,075 Reviews

98 %

of reviewers recommend Direct 4 Pet (Black Cat Medicines Limited)

4.9

Based on 10,075 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

About Direct 4 Pet (Black Cat Medicines Limited):

Direct 4 Pet is the new easy name from Black Cat Medicines Limited.
Established in 1985 within a Lancashire Veterinary Surgery, we are now a busy Internet Pet Pharmacy and Pet Store shipping over 40,000 orders a month to our fantastic loyal customers. We are committed to delivering quality products at competitive prices and our Veterinary Surgery has been providing the highest standards of care for over 30 years. Our philosophy is to deliver excellence through a compassionate, approachable, and professional service to all our customers.

Our team of friendly team is made of up of veterinary surgeons, SQP's and an amazing back office team of Product Managers, Customer Services and our super efficient warehouse team. They are all happy to chat and are only a call away. All our vets are fully qualified and registered with the Royal Veterinary College; in addition, all our vets have practiced for many years.

The team at Black Cat Medicines has been together for a number of years and have an excellent working relationship together. Our team represents a valuable combination of experience and enthusiasm with the younger members of the team providing a constant source of innovation.

Visit Website

Phone:

01704 332545

Email:

enquiries@direct4pet.co.uk

Location:

Units 1,2 & 3 Plantation Road,
Burscough,
Ormskirk
Lancashire
L40 8JT

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Direct 4 Pet (Black Cat Medicines Limited) 5 star review on 19th February 2026

221

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Sent an email saying product was out of stock and would be 1-2 weeks. Asked if I wanted refund then charged me twice and ignored two emails and PayPal dispute and then sent a cancelled order. WOULD NOT use this amateur company again!”

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“Very easy”

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“Really impressed by this firm, every order I have placed has been dealt with quickly and efficiently and the prices are fair and good value.”

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“Excellent service and great products”

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“Very easy online service and delivered in great time. We’re very happy with the whole experience as it’s very important to us to receive our doggie’s prescription on time. Thank you and I highly recommend this pharmacy.”

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“I paid for shipping one day delivery. I've been waiting for the third day.”

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“Straightforward prescription upload. Quick delivery”

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“Excellent communication, products arrived as stated in good packaging”

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“Excellent service. Easy to use and found it easy to upload a prescription despite being technically unsavvy. Very quick delivery.”

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“Easy transaction, quick delivery and a very friendly and helpful driver. Thanks.”

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“Excellent service quick and easy ordering quick delivery”

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“excellent and easy”

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“Cheapest price and very easy and straight forward to order.”

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“Ordered fat balls at end of March after which it took 3 e mails and 2 phone calls to find out at the end of April that they were out if stock. Now they have sent inferior product which is also approx £3.00 less than what I paid with no offer of a refund. Will not be using them in the future!”

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“Excellent service and products, quick delivery Very happy. Thank you”

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“Easiest transaction ever ! Super fast FREE delivery and fabulous crate mat”

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“Great service and best price for Joint Aid for our 10 year old Labrador cross. It keeps Bonnie fit and healthy. Very Quick delivery. Will definitely buy from this company again.”

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“Ordered on cat food recommended by my vet on Thursday and it arrived Friday. Was slightly cheaper than other suppliers with free shipping. Excellent service. I would highly recommend.”

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“First time I've ordered off this company. Ordered on Friday evening 3/5 day delivery time. Goods were delivered on day Tuesday. Very fast easy and efficient service goods were left in a safe place as I wasn't home. Will definitely be ordering from you again.”

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“Excellent service. I need to place my order over the fone no problems Thank You.”

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Direct 4 Pet (Black Cat Medicines Limited) is rated 4.9 based on 10,075 reviews