Direct 4 Pet (Black Cat Medicines Limited) Reviews

Name: Direct 4 Pet (Black Cat Medicines Limited)
Address: Units 1,2 & 3 Plantation Road, Burscough, Ormskirk, Lancashire
Rating: 4.88

4.9 Rating 10,424 Reviews

98 %

of reviewers recommend Direct 4 Pet (Black Cat Medicines Limited)

4.9

Based on 10,424 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Direct 4 Pet (Black Cat Medicines Limited):

Direct 4 Pet is the new easy name from Black Cat Medicines Limited.
Established in 1985 within a Lancashire Veterinary Surgery, we are now a busy Internet Pet Pharmacy and Pet Store shipping over 40,000 orders a month to our fantastic loyal customers. We are committed to delivering quality products at competitive prices and our Veterinary Surgery has been providing the highest standards of care for over 30 years. Our philosophy is to deliver excellence through a compassionate, approachable, and professional service to all our customers.

Our team of friendly team is made of up of veterinary surgeons, SQP's and an amazing back office team of Product Managers, Customer Services and our super efficient warehouse team. They are all happy to chat and are only a call away. All our vets are fully qualified and registered with the Royal Veterinary College; in addition, all our vets have practiced for many years.

The team at Black Cat Medicines has been together for a number of years and have an excellent working relationship together. Our team represents a valuable combination of experience and enthusiasm with the younger members of the team providing a constant source of innovation.

Visit Website

Phone:

01704 332545

Email:

enquiries@direct4pet.co.uk

Location:

Units 1,2 & 3 Plantation Road,
Burscough,
Ormskirk
Lancashire
L40 8JT

Write Your review

Tell us how Direct 4 Pet (Black Cat Medicines Limited) made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Direct 4 Pet (Black Cat Medicines Limited) 5 star review on 31st May 2026

222

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very easy and quick to use.”

Helpful Report

“its nice to find a company that charges reasonable prices for our pets, same products to the one I purchased were £12.50 MORE, I will be telling friends about your fantastic company.”

Direct 4 Pet (Black Cat Medicines Limited) 5 star review on 16th September 2022

Helpful Report

“EASY WEBSITE TO USE COMPETITIVE RATES AND QUICK DELIVERY”

Helpful Report

“The product had leaked into the packing, 1/4 had been lost from leaking. The packing was very unsuitable for this type of product”

Helpful Report

“Easy to use, speedy service”

Helpful Report

“I have found Customer Service very good, prompt and polite and would recommend this company”

Helpful Report

“Competitive pricing and fast delivery!”

Helpful Report

“Paid for Express delivery still waiting 5 days after order .. Tracking only just updated Hermes havnt even got the parcel yet ..Not impressed !!!!”

Helpful Report

“The online ordering system is very easy to navigate and use. They are very competitive is their prices which is what initially drew me to their site. I will most certainly be using them int he future.”

Helpful Report

“still waiting for my order”

Helpful Report

Hi, So sorry to see the negative review, we always try to resolve all issues. If you would like us to help further please call 01704 332545 or email enquiries@direct4pet.co.uk

“Straightforward to order and arrived within 4-5 days. Product has an expiry date of a year. Great.”

Helpful Report

“Great variety, good prices and speedy dw”

Helpful Report

“Easy and quick order process and a very competitive price . Good after service keeping me up to date with my order.”

Helpful Report

“It was so easy to order price of item good and fast delivery which was free thanks”

Helpful Report

“It was so easy to use this site and delivered very quickly. I will definitely use them again”

Helpful Report

“Very easy to add details and upload to the prescription. Great price on medication.”

Helpful Report

“I received an e-mail saying that my prescription had been refused. I e-mailed several times to find out why, but never received a reply. I then re-ordered the item and got an e-mail to say that in the original order the prescription file was corrupt. Why did I did receive an e-mail telling me this somI could have re-uploaded it then. By re-ordering I could not use the discount code that I had.”

Helpful Report

“The website was so easy to use and such a reasonable price”

Helpful Report

“Excellent first time use of this web site, easy to use, easy to find product I was looking for, will definitely be using again.”

Helpful Report

“Very easy website to browse, purchase and payment went through easily and expected delivery date is good. Only ordered yesterday so can't comment further.”

Helpful Report

Direct 4 Pet (Black Cat Medicines Limited) is rated 4.9 based on 10,424 reviews