Direct 4 Pet (Black Cat Medicines Limited) Reviews

Name: Direct 4 Pet (Black Cat Medicines Limited)
Address: Units 1,2 & 3 Plantation Road, Burscough, Ormskirk, Lancashire
Rating: 4.88

4.9 Rating 10,424 Reviews

98 %

of reviewers recommend Direct 4 Pet (Black Cat Medicines Limited)

4.9

Based on 10,424 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Direct 4 Pet (Black Cat Medicines Limited):

Direct 4 Pet is the new easy name from Black Cat Medicines Limited.
Established in 1985 within a Lancashire Veterinary Surgery, we are now a busy Internet Pet Pharmacy and Pet Store shipping over 40,000 orders a month to our fantastic loyal customers. We are committed to delivering quality products at competitive prices and our Veterinary Surgery has been providing the highest standards of care for over 30 years. Our philosophy is to deliver excellence through a compassionate, approachable, and professional service to all our customers.

Our team of friendly team is made of up of veterinary surgeons, SQP's and an amazing back office team of Product Managers, Customer Services and our super efficient warehouse team. They are all happy to chat and are only a call away. All our vets are fully qualified and registered with the Royal Veterinary College; in addition, all our vets have practiced for many years.

The team at Black Cat Medicines has been together for a number of years and have an excellent working relationship together. Our team represents a valuable combination of experience and enthusiasm with the younger members of the team providing a constant source of innovation.

Visit Website

Phone:

01704 332545

Email:

enquiries@direct4pet.co.uk

Location:

Units 1,2 & 3 Plantation Road,
Burscough,
Ormskirk
Lancashire
L40 8JT

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Direct 4 Pet (Black Cat Medicines Limited) 5 star review on 31st May 2026

222

Anonymous

Anonymous // 01/01/2019

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“This company is excellent!!! The items are dispatched at lightning speed and there is zero hassle. The website is super easy to use. I love ordering from them and will continue to do so in the future.”

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“We ordered Dog Rocks with no trouble. We received them yesterday 7th September. Service was quick and the item was very well priced.Allen Ennew”

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“This is the first time I have used your company for placing my order. I would not hesitate to use your website again as it was very user friendly, especially the uploading of my cat’s prescription. Also you appear to have dispatched my order the day after placing my order. Thank you.”

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“I made a google search and it came up with Direct4Pet as a competitive quote, the site was easy to use and the price quoted on Google was confirmed.”

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“Always extremely quick service, with good prices”

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“Amazing price and service”

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“It really must be super easyjet a tech dinosaur like me managed it”

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“Have ordered several times by phone . Delivery has always been quick and correct products delivered. Customer Service operatives very helpful and pleasant when I’ve had a question about a product. . Would certainly recommend.”

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“Great products and easy to order. No problems at all If given the choice I would always go for the Postal Service. You know when it is going to be delivered and it is handed to you as opposed to it being dumped on your land.”

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“Clear and easy to use. Prompt and efficient service.”

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“Nothing wrong with the item or price. The courier Evri you use is utterly hopeless. They delivered over 3 hours later than the advised 2 hour timeframe causing me to wait in unnecessarily. You're only as good as your weakest link. Use DPD”

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“Easy website to use and lots of size options”

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“Always good value and great having free delivery”

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“Easy website to navigate, got to check out quickly & product was an excellent price Thank you- will use again”

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“Easy to use and quick delivery. Also prices much better than buying at my vet.”

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“Very good service”

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“Very quick and easy to make a order online, plus quick delivery.”

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“Excellent service. Thanks”

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“Was very easy to use checked out in minutes”

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“I found the website straightforward and easy to use. I was able to upload a photograph of the prescription without any trouble.”

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Direct 4 Pet (Black Cat Medicines Limited) is rated 4.9 based on 10,424 reviews