Big Furniture Warehouse Reviews

3.97 Rating 394 Reviews
74 %
of reviewers recommend Big Furniture Warehouse
Merchant Metrics
Shipping & Delivery
delivery methods
average delivery time
Next Day
on-time delivery
Greater than 84%
accurate and undamaged orders
Greater than 79%
Customer Service
communication channels
Email, Telephone
queries resolved in
Under an hour
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bought a grey 5 drawer chest for my sons room its actually black with some grey which was fine we built it which was in itself a nightmare..... within a day the wood was split and the front to two of the drawers came off where the wood was split. it was only 50 quid so totally my fault I should have known.... I did email but got nothing back. I've ordered a new chest of drawers from somewhere else so this one will be skipped total waste of time and money lesson learnt
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Haven't yet assembled the bed but it looks good. Husband decided it needed a further cost of varnish first, tested on a small area and it has been absorbed well
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Great shelving unit. Good value for money and quick delivery.
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High quality of furniture and good value for money - really pleased with our purchase!
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Saw product on-line at competitive price. Paid for it. Got confirmation e-mail and delivery tracking details. Item delivered. The End. 10/10
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Excellent customer service
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Once put together very nice ottoman bed.Had to wait 3days for the bed to go down.
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Excellent, first class service, great communication and swift dispatch - highly recommended.
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Not the best furniture, but by far not the worst
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Appalling customer service. Was promised next day delivery, one lost wardrobe and a week later and still their delivery company denies having anything to order. Had to phone daily and chase them to find out what is going on.
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Delivered on time. Good ladder shelf.
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Great tv unit at a great price, service also spot on, communication good. Thanks
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Damaged but looks ok
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We ordered a Napoli TV unit, the corner of the top was damaged. We contacted customer who sent out a replacement top with no qibbles. Excellent customer service!!
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It was for my Daughter she loves it my grandaughter wants 1 to.
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As described, delivered on time but bottom of drawer missing. Now have the aggravation of organising a new one to be sent through.
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Shocking seller. The quality is shocking. They sent faulty furniture and tried to ignore my return requests and then deliberately made the return process extremely difficult. They also lied a few times about collecting return items. I took a day off from work for collection and they didn't turn up. Luckily I have security cameras footage as evidence for complaint and court. They said they would refund when they receive the faulty furniture but they do not collect it. They basically try to avoid refunding this faulty unusable furniture.
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Great service great product.please thanks
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Firstly, screws were missing which delayed the assembling. All screws within the pack were put together, which should have been split within the steps. Secondly, after assembling all parts, draws are not fitting suitably and struggle to close, which will become frustrating after a while. Will probably break in the near future. Draw handles are not the best, would suggest changing it. Anyone looking for a temporary cheap chest draw with a very good design, choose big furniture store.
1 Helpful Report
Great product and good price which arrived quickly and on time.
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Big Furniture Warehouse is rated 3.97 based on 394 reviews