I had a Bibo classic from 2012 when the machine was reliable and the customer service excellent. In 2020 I replaced it with a new Bibo classic which has been an entirely different experience. This machine had multiple problems mainly relating to water leaks and now the customer service by Bibo has deteriorated and is now terrible. Firstly, getting an engineer visit (paid upfront) for a repair takes a week or much more and secondly my machine ended up beyond economic repair after I followed advice given by a customer advisor whilst awaiting a repair. Bibo refused to accept responsibility for this and expected me to pay for a further repair. My patience and tolerance have now expired for this company and I am now seeking an alternative supplier with more reliable machines and better customer support/service. I have moved from being a strong advocate for this company to a position where I could not in good faith recommend their products.