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Best4Flooring Reviews

4.8 Rating 5,128 Reviews

96 %

of reviewers recommend Best4Flooring

Company Reviews

Product Reviews

4.8

Based on 5,128 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Best4Flooring:

Best4flooring is a leading e-commerce retailer of flooring products with a wide range of luxury vinyl, cushioned flooring, laminate, wood, rugs and mats.

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Phone:

0161 480 1296

Email:

reviews@best4flooring.co.uk

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Best4Flooring 5 star review on 5th May 2024

Best4Flooring 5 star review on 3rd May 2024

Best4Flooring 5 star review on 2nd May 2024

Best4Flooring 5 star review on 2nd May 2024

Best4Flooring 5 star review on 2nd May 2024

Best4Flooring 5 star review on 29th April 2024

Best4Flooring 5 star review on 29th April 2024

1129

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Online order arrived on time, however, on opening the roll of vinyl on the day we had booked a fitter for, we discovered transit damage. As this was just before lockdown we did not have time to re-order and rearrange a new fitting date. Our fitter managed to lay the flooring but he had to do so placing a join instead of in a whole piece. I contacted the company's customer services and we were issued with a small refund.”

Posted 3 years ago

“Fast delivery great price but there is a rip in the flooring”

Posted 3 years ago

Hello Sophie, Thank you for your feedback. As discussed this morning if you can make use of the vinyl then we will issue a part refund for the inconvenience. Thank you for bringing this to our attention. We will take your comments on board and strive to do better. Take Care, Emma

Posted 3 years ago

“TNT delivery let you down , they didn’t deliver on the first day despite getting an email they would Then on the second date they said they’d tried and I wasn’t home ... that was a lie Then I had to contact you and TNT re the third date which was now after the weekend so 4 days later ! And finally it arrived. Then TNT answered saying it’s been delivered. Would not buy again as it caused long unnecessary delays”

Posted 3 years ago

Thank you for taking the time to leave us a review. I'm sorry to hear you are unhappy with the service you received and can only apologise as it does not reflect our values. We will take on board your feedback and strive to do better. Thanks again for taking the time to share your thoughts with us. Best4flooring

Posted 3 years ago

“Lino damaged 50mm tear at end 300mm in !! Fitter due 30 July awaiting his judgement?? Regards Stewart SILLARS”

Posted 3 years ago

Hi Stewart Sorry to hear that your vinyl arrived as damaged, but thank you for bringing this to my attention. We will log this issue with TNT and await to hear if your fitter is able to install the vinyl. I will contact you directly to discuss resolving the matter. Thanks again Grace

Posted 3 years ago

“Great condition lino but the stripes run the wrong way”

Posted 3 years ago

Thank you for taking the time to leave us a review Elane. I'm sorry to hear that the stripes were running the wrong way on your Candy 01 vinyl. The stripes on this product run down the length of the roll. We will take on board your feedback and strive to do better. Thanks again for taking the time to share your thoughts with us. Best4flooring

Posted 3 years ago

“I’ve ordered measurements what I wanted but instead different measurements were sent”

Posted 3 years ago

Hi Paulina, Thank you for taking the time to leave us feedback. I can only apologise that we had sent you a piece of vinyl that was larger than the measurement on your order but I am glad to hear that you have managed to install your flooring and I hope it looks great in your home. All the best, Phil

Posted 3 years ago

“Requested a sample which arrived very quickly, unfortunately it was too small to see the pattern and all the colours involved.”

Posted 3 years ago

Hi Phil, Thank you for taking the time to leave us a review. I'm sorry to hear you are unhappy with the service you received and can only apologise as it does not reflect our values. We will take on board your feedback and strive to do better. Thanks again for taking the time to share your thoughts with us. Best4flooring

Posted 3 years ago

“Whilst the material was satisfactory I was disappointed with how it was presented. The longest side was curved and the shorter side was not at right angles to the longer edge. Sloppy. Giving more work to lay it.”

Posted 3 years ago

Thank you for taking the time to leave us a review John. I'm sorry to hear you are unhappy with the service you received and can only apologise as it does not reflect our values. We will take on board your feedback and strive to do better. Thanks again for taking the time to share your thoughts with us. Best4flooring"

Posted 3 years ago

“I requested samples. All 3 were good quality and nice designs but took so long to arrive we had already gone elsewhere!”

Posted 3 years ago

Hi Susan, Thank you for taking the time to leave us a review. I'm sorry to hear you are unhappy with the service you received and can only apologise as it does not reflect our values. We will take on board your feedback and strive to do better. Thanks again for taking the time to share your thoughts with us. Best4flooring

Posted 3 years ago

“Very good, even though TNT delivered 4 days late! We couldn’t fit it due to it being so late”

Posted 3 years ago

Hi Leigh, Thank you for taking the time to leave us a review. I'm sorry to hear your item was delivered 4 days late by TNT. We will take on board your feedback and strive to do better next time. Thanks again for taking the time to share your experience with us. Best4flooring

Posted 3 years ago

“The pictures don't match the product colors. They should put additional images. Quickly delivered. Problem was resolved by them.”

Posted 3 years ago

Hi Agnieszka, Thank you for taking the time to leave us a review. I'm sorry to hear you are unhappy with the service you received and can only apologise as it does not reflect our values. We will take on board your feedback and strive to do better. Thanks again for taking the time to share your thoughts with us. Best4flooring

Posted 3 years ago

“My reason for this marking is I have only received two of the 4 samples I ordered I have MTC46210 , MTC 46191 , I am waiting for the other two samples I have ordered universal click stardust white code sky 46127 , and layered Venetian stone code sku46111 LR otherwise I am very happy with what I have at present from you as I have not found the light colour that will go with the kitchen units I have”

Posted 3 years ago

Hi Keith, Thank you for taking the time to leave us a review. I'm sorry to hear you did not receive the two samples, unfortunately these were sent separately so I can only apologise for the confusion. Thanks again for taking the time to share your thoughts with us. Phil

Posted 3 years ago

“Postage was expensive”

Posted 4 years ago

“Downs: My parcel arrived one day late and was incomplete! I am still waiting for the second item to arrive so I can install the vinyl. Ups: customer service replied very quickly when I notified that my delivery was incomplete and dispatched a replacement on standard delivery without extra costs to me.”

Posted 4 years ago

“Pretty quick delivery of samples and great that they are free but quite small so difficult to tell how they would look. Particularly with the bigger patterns.”

Posted 4 years ago

“Ordered 3 cans of floor spray and only 2 worked.”

Posted 4 years ago

“Flooring arrived OK and in good condition. Pleased with general quality for the price. Order was missing the glue that was paid for, but we have laid the lino regardless. Seems OK without glue after all...”

Posted 4 years ago

“Late delivery and missing items”

Posted 4 years ago

Hi Robert, Sorry to hear about the issues you've had with your order but I'd like to thank you for bringing this to my attention. I can only apologise that TNT delivered your item a day late and that the spray adhesives had gone missing in transit. I have raised this issue with our TNT representative as offering next day delivery is a key part of our business model and it reflects negatively on ourselves when our couriers are unable to successfully deliver the service they are offering. As a company, we do appreciate customers feedback and aim to work on our faults to offer a better service and therefore hope that this experience will not deter you from using Best4flooring in the future. I wish you all the best, Phil

Posted 4 years ago

“Shame about the the delivery process as the goods was damaged however the service was good”

Posted 4 years ago

“Product good and as purchased, down side only deliver to road side, so make sure you lift the product.”

Posted 4 years ago

Hi Cliff, Thank you very much for taking the time to gives us your feedback. We really do appreciate your comments about the curbside delivery and I can only apologise that you had to carry the flooring into your home. Due to insurance purposes our couriers will only deliver curbside so we do make a pleasant note in our terms and conditions about this and recommend that if you are unable to carry your order, it maybe worthwhile having someone there to help take the goods inside. We hope your delivery experience won't deter you from purchasing from us again and we hope you'll keep us in mind for any future projects. Take care, Phil

Posted 4 years ago

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Best4Flooring is rated 4.8 based on 5,128 reviews