Best4Flooring Reviews

Name: Best4Flooring
Address: Units 3-4 Pennine Industrial Estate, Gorsey Brow, Stockport, Units 3-4 Pennine Industrial Estate, Gorsey Brow, Stockport, Manchester
Rating: 4.77

4.8 Rating 5,128 Reviews

96 %

of reviewers recommend Best4Flooring

4.8

Based on 5,128 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Best4Flooring:

Best4flooring is a leading e-commerce retailer of flooring products with a wide range of luxury vinyl, cushioned flooring, laminate, wood, rugs and mats.

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Phone:

0161 480 1296

Email:

reviews@best4flooring.co.uk

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Best4Flooring 5 star review on 5th May 2024

Pavels S

Best4Flooring 5 star review on 3rd May 2024

Cyril L

Best4Flooring 5 star review on 2nd May 2024

Monika N

Best4Flooring 5 star review on 29th April 2024

Jane W

Paul B

1129

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Nice floor sample arrived quickly but it's not the colour that I wanted.”

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Posted 7 years ago

“Flooring was perfect but the adhesive we paid for did not arrive”

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Posted 7 years ago

Hi Sarah, If you unwrap the roll, you will find the adhesive spray inside. We do this to help protect it during transit. Rhiannon has also replied to the email you sent this morning. Kind regards, Best4flooring

Posted 7 years ago

“I only ordered a sample, but the sample was so small it was difficult to see if the pattern would fit However the sample was free so I can't complain at that.”

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Posted 7 years ago

“The samples were sent very quickly, however they were so small it was difficult to envisage how they would look in the kitchen I am currently planning. disappointed :-(”

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Posted 7 years ago

Hi Caron, I'm so sorry you are disappointed with the sample sizes. With the eclectic designs it's very hard to showcase them in the free sample offering. We are working on something and will get in touch directly. Kind regards, Kay

Posted 7 years ago

“Delivery was lost, but reordered for the next day”

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Posted 7 years ago

Hi Monique, I've spoken to our sales team about this and can only repeat what Phil advised over the phone. We are very sorry that TNT lost your flooring and are unable to trace what has happened to it. We dispatched more flooring immediately and I understand it was received the next day. If your original order turns up it would be appreciated if you could let us know asap. Kind regards, Kay

Posted 7 years ago

“Just not quite what i was looking for”

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Posted 7 years ago

“I have not received my samples as yet”

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Posted 7 years ago

Hi Mary, Aw that is a bit frustrating that you haven't received your free samples yet. I've checked this out and Rhiannon sent them a week ago so I can only assume they have been lost or delayed in one of HMs sorting offices. We are posting more today so fingers crossed these or the original samples get to you very soon. Kind regards, Kay

Posted 7 years ago

“Best price I could find for our Quick Step flooring however the delivery driver refused to bring our order into the hallway of my house leaving my wife to deal with 14 packs of laminate left outside with the impending threat of rain.”

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Posted 7 years ago

Hi Simon, We are so very sorry your wife did not have any help at home when receiving the flooring delivery :( We are keen to remind our customers that they will need help when receiving delivery of a large order so when we send our delivery notification email we include, right at the top, the following paragraph. "Deliveries are to roadside. The drivers are not insured to bring your flooring into your premises so if your order is a big one it might be a good idea to ask a kind friend or good neighbour to be around to help you. They could stay for a cup of tea and compliment you on your excellent taste in flooring." We use various 3rd party delivery companies and all of these companies deliver to roadside only. Some drivers are only too happy to help if they have time but they are not insured to do so. The drivers are also on a very tight schedule with lots of deliveries to try and fit in. I do appreciate your feedback though and am looking at how we can make this more clear at time of ordering. Hopefully one day in the future we will have our own fleet of delivery vans which would enable us to go over and above. (Please tell your wife to watch out for a little something in the post.) Kind regards, Kay

Posted 7 years ago

“why do you keep sending these emails if you do your job properly you don't need to keep asking people. It is very annoying once maybe but if we don't reply it is obvious we don't want to”

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Posted 7 years ago

Hi Lynda, Thank you for your feedback. I have investigated and found we have sent you a total of 3 emails to the address you provided: 1. To confirm receipt of your sample request. 2. To let you know it was in the post. 3. To follow up and seek feedback. When we receive a request for a free sample we naturally assume it is because you are interested in our product. We do not think it unreasonable to find out if we can be of further assistance after that free sample has been sent to you. I am very sorry if sending you these emails caused distress but please be assured we will not send any further emails to you. Kind regards, Kay

Posted 7 years ago

Best4Flooring is rated 4.8 based on 5,128 reviews