Best To Have Reviews

Name: Best To Have
Address: 20-22 Wenlock Road London, London
Rating: 4.70

4.7 Rating 1,531 Reviews

92 %

of reviewers recommend Best To Have

4.7

Based on 1,531 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Email:

sales@besttohave.com

Location:

20-22 Wenlock Road London
London
N1 7GU

Best To Have 5 star review on 11th June 2025

155

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought a ring which is fine but the company charged me the full amount for the item but also did payment over 3 months so in actual fact I was paying twice for the item. When I tried to sort the problem nothing was resolved and I was told that everything was as it should be so I’m still paying twice I do not recommend this company their customer service is terrible”

Helpful Report

Posted 2 months ago

Thank you for your feedback, and we’re very sorry for any confusion or frustration caused. As mentioned in our previous communication, we do not handle or manage “Pay in 3” payment agreements—this service is managed entirely by PayPal. After reviewing your order, we can confirm that we have only received one payment for this item. If PayPal has processed an additional instalment, we recommend contacting them directly for further clarification. If you would like to return the item for a full refund, you are very welcome to do so. Please follow our standard return process, and we will issue your refund promptly once we receive the item in its original condition. Thank you again for bringing this to our attention.

Posted 2 months ago

“Still waiting to see where my package is. When I ordered i received NO confirmation email or any kind of correspondence regarding order, dispatch and delivery.”

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Posted 2 months ago

“I have yet to receive my purchase. It was a gift for my husband for Christmas. It was supposed to arrive on the 21st December. It is the 28th today and there is still no sign of it.”

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Posted 7 months ago

We sincerely apologize for any inconvenience caused by the delay in receiving your order. Please note that all international orders are sent with recorded delivery and, as stated on our delivery page, can take 7 to 14 working days/business days to arrive. However, this timeframe may sometimes be extended due to customs clearance or the increased volume of shipments during the holiday. We can confirm that your package has now left the Overseas International Logistics Centre. You should be receiving it very soon.

Posted 7 months ago

“Not happy with the service the rings don't fit I had to pay neay 9.00 pounds to return it , I should used other sites returning the item is free.”

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Posted 8 months ago

“Purchased on 18th May for my wedding 28th July. Completely ruined and tarnished after 5 months of normal wear, ring is not worn at work either. No excuse for this to have happened, poor quality.”

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Posted 8 months ago

“I made a purchase & when the product arrived (it was satisfactory) I received an email stating I would receive a free gift if I spent £40. I was going to purchase a ring for £52, but because the ring had been discounted down from £65, so I was not entitled to the free gift ! Needless to say i purchased a ring from elsewhere. Very misleading & a bit of a Con !”

Helpful Report

Posted 10 months ago

We would like to clarify that we do not currently offer free gifts as part of any promotion, and the email you received regarding a free gift was not sent by us. We apologise for any confusion or inconvenience this has caused and appreciate your understanding. If you have any further concerns, please feel free to reach out via email at sales@besttohave.com Sincerely, Customer Service

Posted 10 months ago

“Returned an item over a week ago and still not had an acknowledgment that they have received it or sent me a refund Poor customer services”

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Posted 11 months ago

“I have recieved incomplete order waiting more than one week to resolve it with costumer service no response”

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Posted 1 year ago

“Item has still not arrived even though I've recoeved an email stating that it has”

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Posted 1 year ago

“Doesn’t fit and I don’t understand the returns policy So I’m just out of pocket 🥲”

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Posted 1 year ago

“Very dissatisfied, we brought a thumb ring for my wife, after a few days the rose gold has come of leaving a silver colour. I have emailed you and am still awaiting your response”

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Posted 2 years ago

“Didn’t look as nice when received as it did on the website”

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Posted 2 years ago

“M not happy with sizes”

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Posted 2 years ago

“I put 2-5 working days ordered on the 26th and I still got nothing I am disappointed”

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Posted 2 years ago

“Item not received. Tracking information suggests incorrect address hence item returned to sender.”

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Posted 2 years ago

“Very slow delivery needed them for my wedding wasn't here in time”

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Posted 2 years ago

“Brought this ring end of June, it’s not been one month 3 stones have fallen out. Very upset spend around £50”

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Posted 3 years ago

“I can't write a review on something I haven't received yet but if I turns up I will it was supposed to be delivered 3days ago”

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Posted 3 years ago

“Don’t order!!!!!! If you don’t want something they don’t even reply to you!! I’ve messaged 3 times to try and return something and they don’t reply! I’ll be pulling my money back from the bank and reporting as a dodgy company!!!”

Helpful Report

Posted 3 years ago

We’re sorry to hear you’ve had such a frustrating experience. We accept returns on most orders as long as items are returned unused, in original condition and with all of the tags intact within 30 days of purchase. You can find our return address on our DELIVERY & RETURNS page .I can see that one of our team already emailed you return instructions with a prepaid return label . It is our goal to make sure every customer receives the best possible service. Once again, we apologise for the delayed response and any inconvenience caused. Sincerely, Customer Service

Posted 3 years ago

“After messaging best to have about a ring I got last week it’s come and one of the stones is discoloured I’ve had no reply back, poor customer service”

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Posted 4 years ago

Best To Have is rated 4.7 based on 1,531 reviews