Best To Have Reviews

4.67 Rating 321 Reviews
93% of reviewers recommend Best To Have
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145-157ST JOHN STREETLondon

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Merchant Metrics
This data is produced by analysing genuine customer experiences. It is not a guarantee of the company.
Shipping & delivery
Postal Service
delivery methods
Within 5 Days
average delivery time
on-time delivery
accurate and undamaged orders
Customer Service
communication channels
Cheryl Pearce
"The ring itself is beautifully crafted! The postal service even over Christmas was really quick! It comes in a beautiful little presentation box (as pictured) The ring was a little misshapen (see pictures) but, nothing you can't fix by going to a jewelers who will probably reshape it for free. Overall ... amazing!"
Posted 2 weeks ago
Keith Macdonald
"Really happy with my ring the delivery was very quick"
Posted 3 weeks ago
Ashley Brown
"Beutiful ring quick delivery. Communication great however had to return for a larger size. Great customer service."
Posted 1 month ago
"Worst service ever I didn’t receive my order and emailed them, still haven’t got back to me till now. It’s absolutely frustrating to just even think about the lack of care from this company. The parcel wasn’t even sealed properly when it arrived and i have proof of that in the picture i have attached."
Helpful Report
Posted 1 week ago
Visit Website
"The item was not as described and I am trying to get a refund . I still have not been refunded"
Helpful Report
Posted 1 month ago
"rings still not arrived. dispatched on 23rd August and still no sign. terrible customer service. emailed them 2 days ago and they said they will look into it. nothing from the again.out of money and no rings. disgraceful"
Helpful Report
Posted 4 months ago
"Well I've sent two emails asking for info on how to return as is directed on the receipt with my purchase and still no reply... They have only given seven days to contact them regarding a return nut if they don't get back to me I suspect I will go over that."
Helpful Report
Posted 5 months ago
"Not had ring long and a stone has come out."
Helpful Report
Posted 7 months ago
"Totally wrong size"
Helpful Report
Posted 9 months ago
"I ordered a lovely bracelet but is too tight on my wrist and took it to a shop to have it enlarged but they said they can’t do it and also they couldn’t find the sterling silver code and they didnt think it’s silver, so very disappointed! Would like to return"
Helpful Report
Posted 1 year ago
"I ordered a Rose Gold Pear Cut ring off the website, paid the product successfully using PayPal and delivered on time. HOWEVER, when I received the product, the colour of the ring was NOT Rose Gold instead was a YELLOWISH gold. the product itself was lovely and sparkly although the colour I decided to keep the ring since I was not willing/bothered to send it back to get it replaced, furthermore, I emailed Best to Have in which they have replied asking me to send the product back as they have given me the wrong product. They were kind enough to offer to give back the postage fee (£3.99) and exchange it for the correct order however I have decided to refuse the offer in the end as their website did not have a (yellowish) gold colour version of the ring therefore was worried they were trying to scam me of my money as they can purposely give the incorrect product for us to return it and keep their product and customer's money. It may sound absurd however is easier to be safe than sorry as I personally do not trust the company. I have rated this website 1 star as it will make customers more aware of the warnings of their website and others that they have not yet heard of. Although they have offered plenty of help in the end, i advise others to try to avoid this website."
1 Helpful Report
Posted 1 year ago
"The 1st time I ordered a ring set and they got it wrong ! The 2nd time I ordered a ring, they took 3 days to ship it, I had to ask to have a tracking number and it ended up not working. It's been 2 weeks since I passed my order and when I send emails they don't respond. I had to call. The 1st time they sais they would get back at me but they didn't. The second time they didn't even know where my package was. I'm so fed up."
Helpful Report
Posted 1 year ago
"Fast delivery - terrible quality product however"
Helpful Report
Posted 1 year ago
"Rings arrived promptly and looked very nice - 2 titanium men's rings. However, within 3 weeks and only having worn the rings around the house and on holiday, the rings are full of scratches and marks - I'd question the longevity of these items over a very short period. I wouldn't unfortunately, recommend buying these items and would consider paying a little more for something that lasts"
1 Helpful Report
Posted 1 year ago
"Bought a ring rubbish quality Bent all the diamonds came out and they are ignoring my emails about a new one or a refund, don't buy from them"
Helpful Report
Posted 1 year ago
Best To Have is rated 4.67 based on 321 reviews

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