Best To Have Reviews

Name: Best To Have
Address: 20-22 Wenlock Road London, London
Rating: 4.70

4.7 Rating 1,311 Reviews

92 %

of reviewers recommend Best To Have

4.7

Based on 1,311 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Email:

sales@besttohave.com

Location:

20-22 Wenlock Road London
London
N1 7GU

Best To Have 5 star review on 11th April 2024

126

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have recieved incomplete order waiting more than one week to resolve it with costumer service no response”

Helpful Report

Posted 3 weeks ago

“Item has still not arrived even though I've recoeved an email stating that it has”

Helpful Report

Posted 2 months ago

“Doesn’t fit and I don’t understand the returns policy So I’m just out of pocket 🥲”

Helpful Report

Posted 5 months ago

“Very dissatisfied, we brought a thumb ring for my wife, after a few days the rose gold has come of leaving a silver colour. I have emailed you and am still awaiting your response”

Helpful Report

Posted 9 months ago

“Didn’t look as nice when received as it did on the website”

Helpful Report

Posted 1 year ago

“M not happy with sizes”

Helpful Report

Posted 1 year ago

“I put 2-5 working days ordered on the 26th and I still got nothing I am disappointed”

Helpful Report

Posted 1 year ago

“Item not received. Tracking information suggests incorrect address hence item returned to sender.”

Helpful Report

Posted 1 year ago

“Very slow delivery needed them for my wedding wasn't here in time”

Helpful Report

Posted 1 year ago

“Brought this ring end of June, it’s not been one month 3 stones have fallen out. Very upset spend around £50”

Helpful Report

Posted 1 year ago

“I can't write a review on something I haven't received yet but if I turns up I will it was supposed to be delivered 3days ago”

Helpful Report

Posted 1 year ago

“Don’t order!!!!!! If you don’t want something they don’t even reply to you!! I’ve messaged 3 times to try and return something and they don’t reply! I’ll be pulling my money back from the bank and reporting as a dodgy company!!!”

Helpful Report

Posted 2 years ago

We’re sorry to hear you’ve had such a frustrating experience. We accept returns on most orders as long as items are returned unused, in original condition and with all of the tags intact within 30 days of purchase. You can find our return address on our DELIVERY & RETURNS page .I can see that one of our team already emailed you return instructions with a prepaid return label . It is our goal to make sure every customer receives the best possible service. Once again, we apologise for the delayed response and any inconvenience caused. Sincerely, Customer Service

Posted 2 years ago

“After messaging best to have about a ring I got last week it’s come and one of the stones is discoloured I’ve had no reply back, poor customer service”

Helpful Report

Posted 3 years ago

“I haven’t received my items or confirmation of them even being ordered but the money has been taken and no one is responding to my emails.”

Helpful Report

Posted 3 years ago

Hi Sophie , I’m sorry to hear about your bad experience. We aim to respond to all emails within 1-2 working days. Your order was sent on 18th November 2020 and it was delivered on 20-11-2020. Each time you order, you'll receive an order confirmation email as soon as your order is placed. It will look a little something like this: ''Best To Have: Order Confirmation #32251 (WEB32251)'' . If you have not received any email updates about your order, it may be that the email address used on your order was incorrect. Sometimes your emails from us will go into Spam/Junk folders instead of your inbox. You can save the email address we use to send your order notification emails into your contact list/address book, to avoid that happening. The email address we send from is sales@besttohave.com. Alternatively, if you have an account with us and placed your order while logged in, you can check your order details by logging in and clicking "Order History". If you are still unable to locate your confirmation email , please contact sales@besttohave.com and we will be sure to resend it to you.

Posted 3 years ago

“Still not received my order”

Helpful Report

Posted 3 years ago

“Don’t use them. They do not answer emails about products. I’m still waiting for a reply 2 weeks later. You call them & they can’t take your call. The product I paid for didn’t turn up. They are beyond rude & unhelpful. They are using covid19 as an excuse”

Helpful Report

Posted 3 years ago

“Why have I not received my order yet?? Beyond a joke now I paid for 3-7 day delivery and 2 weeks later I’m sat with no order, I want a full refund”

Helpful Report

Posted 3 years ago

“Poor customer service And lack of communication when dealing with a missing item. I received an email on Tuesday 28th April promising an update within 24 hours it is now friday 1st May and still I have no update. Item was ordered on 18th April and payment has been taken but I still do not know where my goods are. Very disappointing!!”

Helpful Report

Posted 3 years ago

“I have not got my ring yet after 8 days”

Helpful Report

Posted 3 years ago

“I still have not received my ring for my daughter birthday presents. And no email letting me know when you will resend another one out. X”

Helpful Report

Posted 3 years ago

Best To Have is rated 4.7 based on 1,311 reviews