Best To Have Reviews

Name: Best To Have
Address: 20-22 Wenlock Road London, London
Rating: 4.70

4.7 Rating 1,506 Reviews

92 %

of reviewers recommend Best To Have

4.7

Based on 1,506 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Email:

sales@besttohave.com

Location:

20-22 Wenlock Road London
London
N1 7GU

Best To Have 5 star review on 11th June 2025

155

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Still not received my order”

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Posted 4 years ago

“Don’t use them. They do not answer emails about products. I’m still waiting for a reply 2 weeks later. You call them & they can’t take your call. The product I paid for didn’t turn up. They are beyond rude & unhelpful. They are using covid19 as an excuse”

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Posted 4 years ago

“Why have I not received my order yet?? Beyond a joke now I paid for 3-7 day delivery and 2 weeks later I’m sat with no order, I want a full refund”

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Posted 5 years ago

“Poor customer service And lack of communication when dealing with a missing item. I received an email on Tuesday 28th April promising an update within 24 hours it is now friday 1st May and still I have no update. Item was ordered on 18th April and payment has been taken but I still do not know where my goods are. Very disappointing!!”

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Posted 5 years ago

“I have not got my ring yet after 8 days”

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Posted 5 years ago

“I still have not received my ring for my daughter birthday presents. And no email letting me know when you will resend another one out. X”

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Posted 5 years ago

“The ring scratched after a few day’s of use. We were both extremely disappointed. We can only give 1 star for such a poor quality product, especially as it is advertised as durable”

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Posted 5 years ago

“Very bad customer service”

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Posted 5 years ago

“Very poor communication with customers. I contacted them on email and Instagram about my order and got no response from either. I thought this was a scam company initially. The PayPal payment took a while to clear. The delivery was past the date promised date. I didn't receive any updates or any communication. The quality of the product is beyond poor. The rose gold coating of the ring has come of after 4 days of use. I would not recommend this company and I will never use them again.”

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Posted 5 years ago

“Ordered titanuim wedding band for anniversary with engraving arrived minus engraving rang up answer I got was send it back sorry not enough time to return and get replacement very disapointed”

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Posted 5 years ago

“My husband ordered a ring as a present for me. You have not confirmed his order but have taken payment! He has emailed you but you have not responded. I would definitely not recommend anyone to order from Best To Have.”

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Posted 5 years ago

Thank you for bringing this to our attention. We apologies for the negative experience that you had with us. According to our technical team, the error was due to system glitch. We’ll make sure that this doesn’t happen again in the future. Your order was sent out on 27th Nov with express delivery for you. We apologize for the inconvenience once again. Sincerely, Customer Service

Posted 5 years ago

“Still have not received parcel after more than a week and have no idea when I will receive it due to late email replies. Would not recommend.”

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Posted 5 years ago

“Received the ring no problems there but didnt like the ring so tried to return it and heard nothing back on how to return it”

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Posted 5 years ago

“Absolutely rubbish customer service. Know body replies to emails. Haven’t received the ring and it’s been two weeks emailing and nothing has being sorted. Out of pocket, seems if you have a problem they can’t be bothered replying. And it’s not letting me rate the review how convenient”

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Posted 6 years ago

“I have sent 3 emails requesting instruction to send a ring back as too big, its been 5 days with no reply ??? I dont want to order the correct size until i get this sorted out 😪”

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Posted 6 years ago

“Not had a emailing explaining what is happening. I send a email and it takes days to respond this has been going on for a week now.”

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Posted 6 years ago

“Didn’t like the rings so returned for a refund. Ignorned all my emails and I’m still without my refund. Would NOT recommend.”

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Posted 6 years ago

“Really upset as I only had my ring a day and one of the stones has fell out, so disappointing!”

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Posted 6 years ago

“As of yet I still haven’t received my ring that I had purchased!! I am very disappointed. I don’t know where it is as Royal Mail said they tried to deliver it on 19/02 but were unable. I’m not sure where it is now. Please help me find out where it is.”

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Posted 6 years ago

“Worst service ever I didn’t receive my order and emailed them, still haven’t got back to me till now. It’s absolutely frustrating to just even think about the lack of care from this company. The parcel wasn’t even sealed properly when it arrived and i have proof of that in the picture i have attached.”

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Posted 6 years ago

Best To Have is rated 4.7 based on 1,506 reviews