BES.co.uk Reviews

Name: BES.co.uk
Address: Unit 12, Junction 6 Industrial Park, Birmingham, Birmingham
Rating: 4.69

4.7 Rating 7,917 Reviews

93 %

of reviewers recommend BES.co.uk

4.7

Based on 7,917 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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Location:

Unit 12, Junction 6 Industrial Park, Birmingham
Birmingham
B6 7JJ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Competitive price, next day delivery only let down by absolute rubbish delivery service by UPS. When you click the link to track delivery all you get is by " end of working day". BES change your courier.”

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Posted 7 years ago

“Very good service always five star”

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Posted 7 years ago

“Hi just to say how very pleased l am with my purchase delivered on time and just what the company said they were perfect fit as well and a very good price would highly recommend this company”

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Posted 7 years ago

“All items delivered as ordered in good time and well packaged.”

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Posted 7 years ago

“Excellent communications, extremely helpful, very fast delivery.”

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Posted 7 years ago

“Another quick delivery from BES and a great range of products. Very happy 😊”

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Posted 7 years ago

“Brilliant product at good price and delivered next day. What more can I say.”

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Posted 7 years ago

“first class price First class service-arrived well packaged very next morning!!!”

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Posted 7 years ago

“Quick service and helpful technical staff.”

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Posted 7 years ago

“Only just acceptable as the instructions for a valve did not make it clear which face side the rubber washer fitted so I telephoned the technical department to which I was asked if I was a plumber which I am not and the TECHNICAL ADVISOR told me to get a qualified plumber! JUST BECAUSE I ASKED WHICH FACE A RUBBER WASHER FITTED ON sorry but I don't think that it such a technical question.”

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Posted 7 years ago

Thank you for your feedback. It is always best to check with a professional skilled trades person if you have doubts. We are sorry if our technical advisor could not help on this occasion. Regards, BES

Posted 7 years ago

“Fantastic service, delivery spot on, great price, what's not too like.”

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Posted 7 years ago

“Arrived quickly, one small item was damaged on arrival and they confirmed next day a replacement would be sent straight out.”

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Posted 7 years ago

“Product bought highly recommended to me, price reasonable, delivery rapid”

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Posted 7 years ago

“Some minor problems when we initially treid to put the order in. Also a price for a product was on the order form (as an advert) but when we tried to order the component at the price displayed we were told it was an old price and the offer was no longer available (dispite it being on the order form). However, overall the experience is very good. David”

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Posted 7 years ago

“Great friendly and fast service. Can't fault them.”

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Posted 7 years ago

“Excellent range of products and rapid delivery”

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Posted 7 years ago

“Very good quality and range”

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Posted 7 years ago

“Prices could be little bit lower. Thx.”

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Posted 7 years ago

“Hi. My parcel the say recived but I did not recive .”

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Posted 7 years ago

Many thanks for your message. Apologies your package was not delivered on Saturday. As we discussed earlier your package is out for delivery today. Any problems do not hesitate to contact us on 0121 322 6400. Best wishes, BES.

Posted 7 years ago

“Dear BES Your company and range are fantastic, but your choice of courier is very, very poor. UPS (apparently alone amongst delivery companies - dpd, royal mail, amazon, white arrow, parcel force etc, etc) don't apparently bother delivering to our house (in a village 4 miles from Sevenoaks). I ordered a day-critical package (gas leak/no cooker or heating) and called you next day to ask where it was. Apparently UPS had come to the house (where my wife was working all day - in sight of the drive) and found no-one in. They apparently left a card - we didn't find it - and dropped it at an access point '5 miles away. Interestingly they also ignored the special delivery instructions "if out leave inside the blue door". It is hard to conclude they ever came here, but I (and you) paid for carriage... Heating World of Spares use a different career ... I would very strongly suggest you do the same. They get stuff to me on time. Sorry, harsh but true. Best wishes Sevenoaks Gas PS I asked my family, and they don't remember seeing the brown vans or uniformed people that are ULS in this Village... Interesting (we've been here 15 years)”

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Posted 7 years ago

Mr McFadyen, Thank you for your feedback. We are pleased to read that you think BES and range are fantastic. Your comments regarding UPS are duly noted. Rest assured we will highlight the points made at our next review meeting. We are sorry for any inconvenience caused. Regards, BES

Posted 7 years ago

BES.co.uk is rated 4.7 based on 7,917 reviews