BES.co.uk Reviews

Name: BES.co.uk
Address: Unit 12, Junction 6 Industrial Park, Birmingham, Birmingham
Rating: 4.68

4.7 Rating 7,592 Reviews

93 %

of reviewers recommend BES.co.uk

4.7

Based on 7,592 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

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Location:

Unit 12, Junction 6 Industrial Park, Birmingham
Birmingham
B6 7JJ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Don't hold your breath (its a long storey) - tried to make a substantial order last Friday but with no Saturday delivery available I removed two thirds of the order and sourced it elsewhere. I finally placed the reduced order for delivery on the Tuesday following the bank holiday but missed the deadline by 6 mins or so (I should have given up at this point) so with delivery now expected on the Wednesday the order was placed and paid for. Tracking system was not showing my order at 9.30pm as stated so checked again at 11.30pm it was still not showing so rang BES and was told it would be at Tuffnells for delivery in the morning. At 6.30am it was still not showing but the message said that I should ring my local Tuffnells depot. Having googled them to find their number they confirmed that it would be delivered that day, great news at last! By 7.00pm nothing had arrived at which point my daughter felt it prudent to ring on my behalf and query what had happened and was told that the road was closed, which was a surprise to all as we had tree surgeons driving in and out all day with their equipment as were various members of the family, a further 3 calls that evening and delivery was promised now for sometime on Thursday at my address. Thursday 5.00pm still no delivery, yet another call and we were told it would be delivered in 30mins, as it is now 7.00pm I have now given up and will try and get my money back. Tracking system was a waste of time and absolutely appalling customer service, which is even more disappointing as it has been good in the past What a complete waste of everyone's time and effort.”

Helpful Report

Posted 7 years ago

Thank you for taking the time to provide feedback. We were very disappointed to hear of your experience. However, I am pleased my colleague was able to speak to you and you were happy with the outcome. Instances like this are extremely rare and rest assured your feedback will be discussed at our next meeting with our courier. We are currently operating a next day delivery rate of 99.5% so we are sorry for the inconvenience on this occasion. Regards, BES

Posted 7 years ago

“Very pleased with the service and the product, I'll be using your service again soon.”

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Posted 7 years ago

“Your product was a replacement for an existing Drayton TRV4 which had fractured. The body of the valve was replaced without having to drain down the system. Excellent response time.”

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Posted 7 years ago

“Great product and excellent service. Thank you.”

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Posted 7 years ago

“Found site easy to use and goods arrived on time. Will use them again.”

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Posted 7 years ago

“Very prompt and excellent service can always rely on this company to deliver”

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Posted 7 years ago

“Phoned technical twice, very helpful. Parts delivered on both occasions very quick. would recommend”

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Posted 7 years ago

“Widest range of stock at good prices and very quick delivery”

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Posted 7 years ago

“Excellent service.”

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Posted 7 years ago

“WEBSITE - Please get rid of this stupid review box that is in the way. Sits in the middle on the right covering the item price. ANNOYING!!”

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Posted 7 years ago

Many thanks for your message this is duly noted and feedback will be passed on to our IT department. Best wishes BES

Posted 7 years ago

“Used several times, goid service/price, no complaints at all. Will use again!”

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Posted 7 years ago

“Fantastic service and super fast delivery highly recommended”

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Posted 7 years ago

“Very fast delivery and competitive prices. Good technical info on web site”

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Posted 7 years ago

“Excellent service !”

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Posted 7 years ago

“ordered and delivered faster that I could have travelled and collected saved me load of wasted time, thanks John”

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Posted 7 years ago

“Always impressive next working day delivery. They usually have what I need which is often not easily available locally. Have never had a single problem with them and have been buying from BES over the last two decades !”

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Posted 7 years ago

“excellent service. i will be using them again with confidence.”

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Posted 7 years ago

“Fantastic product, price,delivery”

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Posted 7 years ago

“They did what was said on the tin, excellent.”

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Posted 7 years ago

“Excellent service as always”

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Posted 7 years ago

BES.co.uk is rated 4.7 based on 7,592 reviews