BES.co.uk Reviews

Name: BES.co.uk
Address: Unit 12, Junction 6 Industrial Park, Birmingham, Birmingham
Rating: 4.69

4.7 Rating 7,689 Reviews

93 %

of reviewers recommend BES.co.uk

4.7

Based on 7,689 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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Location:

Unit 12, Junction 6 Industrial Park, Birmingham
Birmingham
B6 7JJ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The last two orders that i have requested you say next day delivery. That is not happening,i would sooner be told that its going to take an extra day than waiting for delivery thats never coming that day what was promised. I would suggest use a delivery company that can do the job instead of making excuses.”

Helpful Report

Posted 7 years ago

Thank you for your feedback, it is duly noted. At BES we pride ourselves on excellent customer service and so we are sorry that you are disappointed on this occasion. It is always best to allow 2-3 days for deliveries to Inverness (as stated on our website) especially over a Bank Holiday weekend. Rest assured we do liaise with our couriers every day and we will make them aware of the point you raise. We are currently running a success rate of 99.95% for next day delivery. Thank you for your custom and we hope that you may reconsider your decision, should the need arise, so we can restore your confidence. Regards, BES

Posted 7 years ago

“Excellent service, couldn't have been more helpful, the extended opening hours are also a massive help to those of us DIYers working 9-5.”

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Posted 7 years ago

“Exactly what I was looking for and at a good price. However, I was given a delivery date of Tuesday 22 May and it arrived Saturday 26 May. It didn’t really matter, but I received a catalogue the day after I placed the order, which was 21 May! Why wasn’t the order just sent with that. The products were far more important to me than a catalogue as I needed them for a job!”

Helpful Report

Posted 7 years ago

Thank you for taking the time to provide feedback, it is duly noted. At BES we pride ourselves on excellent customer service and so we are sorry that you are disappointed on this occasion. We have looked into your delivery and the records from the courier state that your bag of washers was delivered on the 22nd. Please note that all products must be delivered by courier regardless of size. Please can you contact marketing@bes.ltd.uk so we can provide our courier with more details to further aid investigation re. the delivery date. Thank you BES

Posted 7 years ago

“Came when you said it would very pleased with the product. m walker”

Helpful Report

Posted 7 years ago

“Able too order items easily and quickly. also you can get items not readily available from other suppliers”

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Posted 7 years ago

“Right price next day”

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Posted 7 years ago

“On line the choice of delivery defaulted to a depot and not my home address. I was unable to find a way of changing this and goods were delivered to choice depot. I was not given an update on the delivery and found it my duty to chase up on where the goods where. Bells taxi was nearest depot and there is no parking at their office allowing convenient access to collect the goods.”

Helpful Report

Posted 7 years ago

Thank you for your feedback, it is duly noted. At BES we pride ourselves on excellent customer service and so we are sorry that you are disappointed on this occasion. All BES orders delivered by UPS receive an order confirmation email with a link to track your delivery. UPS select premises such as Bells Taxis for collection purposes which are out of the control of BES. We are sorry there is no parking and we will flag this up to UPS. Thank you for your custom and we hope that you choose BES again, should the need arise, so we can restore your confidence. Regards, BES

Posted 7 years ago

“The usual first class service as always.”

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Posted 7 years ago

“Excellent service and reasonable prices”

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Posted 7 years ago

“Excellent product first class service would use this company again. Thanks”

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Posted 7 years ago

“Fantastic stock and next day deliveries for the things we leave to the last minute.”

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Posted 7 years ago

“Nice straightforward transaction. Delivered as promised Goods as described.”

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Posted 7 years ago

“Website is easy to us and very fast turn round of parts.”

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Posted 7 years ago

“Brilliant company to deal with and such a speedy delivery Top class.”

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Posted 7 years ago

“product, delivery and the price”

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Posted 7 years ago

“Easy to order and deliver on time”

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Posted 7 years ago

“I was let down by a groundworker and BES sorted out all my needs so as a project manager I had the parts I needed to carry on the project swiftly.”

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Posted 7 years ago

“Goods came quickly”

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Posted 7 years ago

“Well packaged, very prompt delivery. Thank you”

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Posted 7 years ago

“Efficient Efficient Efficient Efficient”

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Posted 7 years ago

BES.co.uk is rated 4.7 based on 7,689 reviews