BES.co.uk Reviews

Name: BES.co.uk
Address: Unit 12, Junction 6 Industrial Park, Birmingham, Birmingham
Rating: 4.68

4.7 Rating 7,479 Reviews

93 %

of reviewers recommend BES.co.uk

4.7

Based on 7,479 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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Location:

Unit 12, Junction 6 Industrial Park, Birmingham
Birmingham
B6 7JJ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hi. My parcel the say recived but I did not recive .”

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Posted 6 years ago

Many thanks for your message. Apologies your package was not delivered on Saturday. As we discussed earlier your package is out for delivery today. Any problems do not hesitate to contact us on 0121 322 6400. Best wishes, BES.

Posted 6 years ago

“Dear BES Your company and range are fantastic, but your choice of courier is very, very poor. UPS (apparently alone amongst delivery companies - dpd, royal mail, amazon, white arrow, parcel force etc, etc) don't apparently bother delivering to our house (in a village 4 miles from Sevenoaks). I ordered a day-critical package (gas leak/no cooker or heating) and called you next day to ask where it was. Apparently UPS had come to the house (where my wife was working all day - in sight of the drive) and found no-one in. They apparently left a card - we didn't find it - and dropped it at an access point '5 miles away. Interestingly they also ignored the special delivery instructions "if out leave inside the blue door". It is hard to conclude they ever came here, but I (and you) paid for carriage... Heating World of Spares use a different career ... I would very strongly suggest you do the same. They get stuff to me on time. Sorry, harsh but true. Best wishes Sevenoaks Gas PS I asked my family, and they don't remember seeing the brown vans or uniformed people that are ULS in this Village... Interesting (we've been here 15 years)”

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Posted 6 years ago

Mr McFadyen, Thank you for your feedback. We are pleased to read that you think BES and range are fantastic. Your comments regarding UPS are duly noted. Rest assured we will highlight the points made at our next review meeting. We are sorry for any inconvenience caused. Regards, BES

Posted 6 years ago

“Hi very satisfied with are purchas thank you very much”

BES.co.uk 5 star review on 18th May 2019

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Posted 6 years ago

“BES has a comprehensive stock of plumbing supplies they dispatch very quickly and support their product.”

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Posted 6 years ago

“Ordered a 150mm storm collar and was sent a 180mm . Won’t use again. Email sent that evening and 3 days later still no reply.”

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Posted 6 years ago

Many thanks for your message. We have passed this to Customer Services who will be in touch. If you wish to discuss this please call 0121 322 6400. Best wishes, BES.

Posted 6 years ago

“Good service”

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Posted 6 years ago

“Good service”

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Posted 6 years ago

“Great price & service again”

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Posted 6 years ago

“First class service , everything I ordered came the next day.”

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Posted 6 years ago

“Website easy to use .. Only negative was my parcel was not dropped where I indicated but at the White House 150yds down the road”

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Posted 6 years ago

“Very pleased with service. Delivered on date promised. Quality very good, done the trick. Many thanks”

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Posted 6 years ago

“Prompt delivery well priced purchase”

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Posted 6 years ago

“Fast delivery, and technical advice, thanks”

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Posted 6 years ago

“BES it's the BEST”

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Posted 6 years ago

“I have received only part of this order. It is nearly a week now. I spoke to Megan who did her best to track down the long boxes of tube and insulation but she has been given bad information by the delivery company. She was advised that the tube and insulation would be delivered today and it has not arrived. This IN NO WAY reflects on Megan. She did her best and has been given bad advice by you courier. She was very helpful. However this looks bad for your company when you say on the order process that I am to get free next day delivery and a week later my solar system is still in pieces waiting for items to arrive. I am really cheesed off and now wish that I'd gone to Screwfix. Please give your courier a good stuffing and get my delivery here soonest.”

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Posted 6 years ago

Thank you for your feedback. We are sorry for the delay to one of your parcels. We have contacted our courier who inform that the products were delivered and signed for on Monday. We tried to speak to you and have left messages with you to keep you informed. Apologies once again for the inconvenience caused on this occasion. Regards, BES

Posted 6 years ago

“Excellent service and quick delivery .”

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Posted 6 years ago

“Very pleased with purchase fast delivery. Will definitely use your company again.”

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Posted 6 years ago

“Well made joined two fittings together arrived on time”

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Posted 6 years ago

“Better than ScrewFix.”

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Posted 6 years ago

“Great product.. arrived exceptionally quickly!!”

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Posted 6 years ago

BES.co.uk is rated 4.7 based on 7,479 reviews