I don't usually do reviews but i felt that i must give credit where credit is due. I finally plucked up the courage and bought my dream watch from Berry's in Feb 2020. The whole process was first class. I was made to feel appreciated and valued instead of just a number. My watch came promptly and was even gift wrapped, which, even though was a small detail, really made you feel special, a bit like you feel at Christmas!!. Unfortunately my Mrs tried to get the bracelet adjusted for me but the person doing it completely messed it up and lost two screws (not cheap) in the process. Embarrassingly i rang Berry's and explained the situation, thinking i would be scolded or patronised for doing something silly i was met with understanding and reassurance. I was advised to send it back to them and they would make it all better!. In just under two days it was returned to me with two new screws in situ. They even buffed out a couple of scratches where the person who failed miserably had scratched it. To my surprise all of that was carried out free of charge! Berry's even telephoned me and asked if the watch arrived safely and if i was happy with it. Now that is what I'm taking about!! The only reason i cannot shop at Berry's in the near future is because I'm now skint, so, as soon as my Bank Manager, sorry, i mean, as soon as my Mrs releases more funds i shall be back. On a side note, 10/10 for your website, it lifts my spirits when i am down in the mouth at work. It is my go to place to bring a bit of sunshine into my soul! I have even got work colleagues on it too. Shame you can't post videos on here because i made a little video the day i came home from being away in work and opened it all up. Thank you Berry's you're getting 10/10 I have attached pics of the watch and my Wolf watch winder which was free and was delivered as promised.