Begg Shoes Reviews

Name: Begg Shoes
Rating: 4.89

4.9 Rating 14,388 Reviews

98 %

of reviewers recommend Begg Shoes

4.9

Based on 14,388 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About Begg Shoes:

Begg Shoes is an independent and family run footwear retailer, with over 150 years of experience in the trade. With nine stores based in Scotland, Begg Shoes prides itself on offering an expert service with a personal touch both in stores and online.

Visit Website

Phone:

01463239189

Email:

info@beggshoes.com

Location:

28, Union Street, Inverness
IV1 1PX

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Begg Shoes 5 star review on 24th October 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The products I have received from Begg shoes have been of good quality, very comfortable and stylish. However my complaint lies with he matter that on 2 separate occasions I have received shoes in boxes that have been damaged, yet Begg hold a policy that if i return the shoes and the packaging (i.e. the box) is not in a good condition, Begg reserve the right to charged me £7.00.”

Helpful Report

Posted 8 years ago

Hello Susan Thank you for your feedback regarding our quality products and styling. Our reboxing fee is only applied to items that are returned with no box or boxes that have been damaged beyond repair. Looking up your orders we have not charged you this fee and also have provided you with a gift voucher as goodwill which I'm glad to see you have used. I hope to see you again at www.beggshoes.com for your next pair of shoes. Kind regards, James

Posted 8 years ago

“Great find”

Helpful Report

Posted 8 years ago

“Delivery was a fiasco. You would have scored zero had it not been for some helpful follow up at the end by customer service. My order was cancelled by you in error before it was shipped but I was told it had left”

Helpful Report

Posted 8 years ago

Hello Helen We appreciate your feedback regarding your order and completely understand your frustration. On our systems it looked like it had been processed and sent, however not until yesterday did it come to light the item was still with us. Please accept our sincere apologies and I hope you will visit us online again in the future to allow our normal excellent services to prevail. Kind regards, James

Posted 8 years ago

“Eventually good service”

Helpful Report

Posted 8 years ago

“Hi there, I recently went to purchase two pairs of girls black school shoes in your Kirkwall branch at the beginning of August. On the first day I visited there was one choice that didn't quite fit my youngest (aged 7) and none to offer my oldest (aged 10) in her size. Both had to be ordered in due to minimal stock (this was at the beginning of August). What followed was a series of visits, ordering ins, returns and return visits until finally we had two pairs of standard black school shoes that fit my girls if the right fit and style. Throughout this process the staff at the Kirkwall branch were exceptional in their level of service and helpfulness in resolving the problem to the best of their ability with the resources at hand. I would like that to be noted. However, it was explained to me that as Orkney schools do not have a uniform policy Beggs do not keep regular stock of standard black school shoes. Whilst I fully appreciate this and that many of the parents send their children to school full time in trainers, I cannot believe that I am the only parent in Orkney who would like plain and patent black leather school shoes for their children? Black shoes are standard and useful for school and other occasions. I remain loyal to Beggs in Kirkwall because it's a great store with great service, but feel very let down here. It's also the main provider of quality shoes on the island and I would expect more stock at this time of year. There is a difference between aligning to uniform policies and having practically nothing in at all. I should not have to consider taking my children on a special trip to Aberdeen to buy a standard product when I live on an island with a sizeable population with fairly thriving retail facilities. I doubt also many other parents have the time to make these responses on line. Please can something be addressed in the lack of provision in this current system? Thank you Olivia MacPherson (I have put a three rating, but it would be 5 for staff and 1 for lack of stock!!)”

Helpful Report

Posted 9 years ago

Thank you for your feedback on the stock selection of black shoes and the quality of service in our Kirkwall store. We greatly value input from our customers on all aspects of our stores and will take it into account for back to school season next year. Historically, DE Shoes had to sell black school shoes at a significant loss to clear them from the Kirkwall and Lerwick stores. They did not know of the uniform policies (or lack thereof) on the Islands and bought a lot of school shoes that never sold. As you know, they sadly went out of business which is something we do not want to do. It is an extremely difficult balancing act but history suggested to us that demand for school shoes was very low and hence supply has been low. We will try our best to ensure the supply is better next time round. Perhaps it would be a good idea to encourage schools to re-instate a uniform policy? No doubt it must be expensive for parents having to pay for a “cool” set of clothes for each school day?! Kind regards Donald Begg

Posted 9 years ago

“Received with scratches and dirty !!”

Helpful Report

Posted 9 years ago

“Didn't arrived yet”

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Posted 9 years ago

“The shoes were supposed to be navy, but really looked black!!”

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Posted 9 years ago

“One of the bags must have been a display item as it was faded and discoloured around the edge of the upper flap. A real shame and disappointing as this was not detailed in the product description but may well explain why it was so reduced. Stll, I would rather have known I was getting damaged goods and may well have chosen to pay more elsewhere rather than compromise the quality.”

Helpful Report

Posted 9 years ago

Begg Shoes is rated 4.9 based on 14,388 reviews