Beer Hunter Reviews

Name: Beer Hunter
Rating: 4.45

4.5 Rating 2,502 Reviews

86 %

of reviewers recommend Beer Hunter

4.5

Based on 2,502 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 84%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

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0161 507 8000

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have used the site on a few occasions, this time my order never arrived. Poor communication from them had to chase it up was told damaged in transit . Ordered on 03/04 . I had to chase it up my self still waiting for refund , won't bother again !”

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Posted 2 weeks ago

“Very slow at delivering. I think this will be the last order from me”

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Posted 1 month ago

Hi Steven, I am sorry to hear you are disappointed with the delivery time, I have had a look into this, your order was placed on Friday evening on a standard delivery which is despatched in 3 to 5 working days, your order was despatched on Tuesday which is day 2 and delivered on Wednesday, day 3. We hope you enjoy your purchase and thank you for your custom. Kind regards, Sue

Posted 1 month ago

“Good value, but delivery was not when they said it was.”

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Posted 3 months ago

Hi Joe, Thank you for your purchase, standard delivery is despatched within 5 working days, we are usually quicker than this however due to the time of year and the large volume of orders for processing, despatch was taking a little longer. Kind regards, Sue

Posted 3 months ago

“Terrible customer service! Wrong item sent and no response to messages or voicemails since delivery in 23 December”

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Posted 3 months ago

Hi Paul, sorry to hear you received the incorrect item, I have checked the customer services enquiries and we did try and repond to your query but an incorrect email address was provided. I can see the correct one here now so I will resend the messages. Kind regards, Sue

Posted 3 months ago

“I paid for quick delivery, it came 3 days late, apperently we were out? Got sent back, no option to send back. It was sent out again after chasing up. Not as good service as usual”

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Posted 3 months ago

Hi Mark, sorry to hear your disappointment with delivery, your order was on a standard delivery which is despatched in 5 working days, DPD were then unable to deliver it and returned the parcel back to Beerhunter as we have no option to change this once the courier has re-assigned the address. I can see a replacement has been arranged, if you have any further issues please contact cs@beerhunter.co.uk and we will be happy to assist. Many thanks, Sue

Posted 3 months ago

“Placed an order before Christmas. Received and email a few days later saying that DPD were expecting the order and would be in touch when they have it for delivery. Have heard nothing since! It’s now Jan 6th and no reply to messages sent to Beer hunter and still no beer! VERY POOR CUSTOMER SERVICE! Disappointed much!”

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Posted 3 months ago

Hi Chris, I am sorry that you didn't receive your original order, we have had several of our parcels go missing in our courier network, this is still being investigated. I have checked with customer services and can see that your issue has now been resolved and and you have taken delivery of your order. Apologies again for the delay in receiving your order. Kind regards, Sue

Posted 3 months ago

“unfortunately the cans were just thrown in a box and arrived all dented”

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Posted 3 months ago

Hi Vivien, I am so sorry to hear that your parcel arrived damaged, we have every faith that they will arrive as they are despatched, and I am sorry this has not been the case for you. Please would you contact cs@beerhunter.co.uk and we can investigate this for you. Kind regards, Sue

Posted 3 months ago

“Ordered a gift on 10 december. Sent an email follow up when i hadnt heard and received a generic email that orders placed before 18 december would arrive in time for christmas. Received an email that the package was with dpd about 5 days before christmas. When i tracked it on around 20 december it showed it had been returned to sender. When i enquired i was informed the package had broken in transit, did i want a replacement sent out? Yes, i did, however they couldnt get it sorted in time. These things happen, but simple communication and an immeditate dispatch of a replacement package would have meant i got the gift in time. I have been notified i will get a refund so that is OK.”

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Posted 3 months ago

Hi, I am sorry to hear we were unable to deliver your order, we have every faith they will be delivered as despatched but sometimes damages do occur, I have checked your order and can see you have received a full refund. If we can assist you with anything else please contact cs@beerhunter.co.uk. Many thanks, Sue

Posted 3 months ago

“I bought 2 mixed cases one beer and one lager, really disappointed in the lager, literally 3 different ones that’s it. Hardly mixed cases like the beer one. Bought the same for gifts last year and had a nice selection”

Helpful Report

Posted 5 months ago

Hi Emma, we are sorry to hear you are disappointed, please would you contact customer services with details of the pack you ordered so we can investigate this. The email address is cs@beerhunter.co.uk. Thanks, Sue

Posted 4 months ago

“Tried to support a smaller company, wasn't worth it. Free delivery promotion code didn't work, then I received the wrong order. Got a refund.”

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Posted 5 months ago

Hi Josh, I am sorry to hear of your experience and apologies for sending the incorrect item, I have checked with customer services and they have refunded your order in full.

Posted 5 months ago

“Was disappointed I placed two orders of 8 beers that came with a glass but both orders were sent in one box I was hoping they would be sent in separate boxes as they are for two different people this now means I am having to buy two boxes so I can send them out separately”

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Posted 5 months ago

Hi Jane, we are very sorry to hear your disappointment with the packaging, we consolidate items on orders to keep our customers costs for packing and shipping to a minimum. We hope you are happy with the product and the gifts are well received by the recipients. Kind regards Beerhunter Customer Service 🍻

Posted 5 months ago

“Not sure I would use or recommend. Whilst I avidly support small businesses, I do expect to get the service I paid for in return. Not the case here. I ordered a set of wines for next day delivery. It was to be delivered on the day of a friend's 40th birthday. Long story short, when I received no tracking updates I contacted the company only to be told that they were unable to deliver next day due to technical issues with their courier! So, I paid £7.95 for next day delivery which the couldn't do, and to add salt to the wound, I would not have known this had I not had the foresight to chase; I certainly received no warning from the company prior to my contacting them. I received an apology email but only after I sent an email did they agree to refund my postage costs. The gift was received, albeit a day after the birthday and delivery date required. When I company cannot be reliable, they will not get my custom again, particularly when there are similar companies offering similar products at keener prices.”

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Posted 6 months ago

Hi Denise, I am sorry to hear this review but we do understand your disappointment, there was an operational error on that day and the order was despatched a day late, I understand customer services did refund your delivery charge in full, please accept our sincere apologies for the delay.

Posted 6 months ago

“Great selection of beers. However, customer service was very poor on 2 occasions. Once qhen the company advertised a discount. I ordered the beers but the discount wasn't showing. Customer service did say they would look into it but never got back and the discount expired On the second occasion the courier left the beers at the bottom of the stairs and not outside my front door. I have hip issues and lift heavy weights. I got in touch with customer services asking them to tell the courier they had made a lousy delivery. Beerhunter again never followed up. So I now shop elsewhere.”

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Posted 6 months ago

Hi George I am really sorry to hear this, please would contact Customer Services at cs@beerhunter.co.uk with a copy of your original emails and I will investigate this for you? Many thanks Kind regards Sue

Posted 6 months ago

“Glass ordered ok, but the glass itself was packed in a stupidly large box - could have fitted at least a dozen glasses in it. A conplete waste of packaging. And, as this is a gift, I now have to find a suitable box to wrap it in. Delivery was quick, though”

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Posted 9 months ago

Hi Cat, thanks for the review, all our packaging is courier approved to ensure the safe arrival of our products however I wil pass your feedback onto the packing team. Thank you for ordering from Beerhunter and we hope the gift is well received.

Posted 9 months ago

“Well I believe from my friend who received the beer pack as a gift that it was good. BUT I clearly made a MISTAKE when the website put me back, and ended up ordering 2 of the same gifts, to the same person, with the same birthday message!! Despite emailing the beerhunter company immediately explaining the double order, they didn't cancel it or just sent one, when their operation opened on the Monday. Therefore I was charged for two!! Buyer BEWARE!! My friend was pleased!”

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Posted 1 year ago

Hi Claire We have sent you private email, sorry to hear you are disappointed, please could you advise which email address the email was sent to as we cannot see anything at this end? Without seeing the email, this wouldn’t be picked up on as the system is automated and goes straight through to the warehouse for picking. It isn’t unusual for us to receive an order with two gifts on for the same person. Also the gift card messages were different on each one. We have sent return instructions should these be required. Kind regards Sue

Posted 1 year ago

“Two cases of beers arrived with a couple of smashed bottles. Asked Beerhunter for a resolution and they never came back to me. Won’t use again.”

Helpful Report

Posted 1 year ago

Hi Stuart I am so sorry you have written this review, we did receive your email reporting the damages and I personally sent a reply to you within the hour and was awaiting your response with some information. I have forwarded the email onto you from a different email address as there is a chance my original one may have been delivered to your junk folder. I would really like to get this resolved for you as soon as possible so if you could contact sue@beerhunter.co.uk with details of the damages, I can get these replaced for you. Kind regards Sue

Posted 1 year ago

“Part of my order was missing. Still have not received, I have emailed and been told it would be sent over 3 weeks ago still nothing received.”

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Posted 2 years ago

HI Cheryl - I am sorry to hear there has been an issue with your purchase - i can see Customer Services have posted the items with Royal Mail

Posted 2 years ago

“Delivery was poor. I was informed my order left your warehouse on the Friday. Courier only got the parcel on the following Tuesday.”

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Posted 2 years ago

I am sorry to hear you experienced a delay, thank you for your purchase and your patience. We hope you are enjoying he beers

Posted 2 years ago

“Took ages to be delivered with no communication about the delay until I chased. Then a whole bunch of emails saying the same thing. Packaging was excellent when it did arrive. It's not a problem being late guys, just inform your customers up front!”

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Posted 2 years ago

Hi Paul - thank you for your purchase. I can see your order was placed on Easter Monday when the office was closed. The shipping opted for was standard delivery which is 3-5 working days, your tracking confirmation was emailed to you the day your order was dispatched and the item was delivered the next day.

Posted 2 years ago

“Thank you for allowing me to write a review. I am disappointed, to be honest, Having made the order request on Thursday 14th April and then only receive the order Monday 25th April seems a long time to wait. I appreciate I was advised the order would not be processed until Tuesday 19th due to the Easter weekend but to then wait almost a further week I find this disappointing. DPD sent an email to say they will deliver Thursday the 21st when the case was not dispatched to them I find it strange, but that is an issue with DPD not Beer Hunter. Not sampled the beer as yet but the length of time it took to receive as mentioned was frustrating.”

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Posted 2 years ago

Hi Andrew, thank you for your purchase and your review. I can see your order was placed just before the Easter Bank Holiday. Please note standard shipping is between 3-5 working days delivery and this does not include weekends. I can see your order was delivered in this timeframe

Posted 2 years ago

Beer Hunter is rated 4.5 based on 2,502 reviews