Beer Hunter Reviews

Name: Beer Hunter
Rating: 4.42

4.4 Rating 2,002 Reviews

85 %

of reviewers recommend Beer Hunter

4.4

Based on 2,002 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 84%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

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Phone:

0161 507 8000

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Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered on 8th December still waiting for goods to be handed to yodel for delivery. No response from emails or voice mails left!”

Helpful Report

Posted 3 years ago

Good Morning Dawn, I am so sorry to hear you have experienced an issue with your order. I can confirm i have just left you a voicemail as i was unable to get through to you. I have also sent an email over to you. Kind Regards Customer Services

Posted 3 years ago

“Ordered beer on the website 23 Nov which falsely advertised "guaranteed delivery before 14 Dec". It is now the 15 Dec, no beer and no reply to 2 x emails that I sent asking for a refund. I will never use them again, a fancy website covers up for their incredulously poor customer service. Avoid.”

Helpful Report

Posted 3 years ago

Hi John We apologise that you experienced a delay, I know the Customer Service team were in touch with you to clarify the item being 'Pre-ordered'. This was clearly advertised on the website and understand missed at time of ordering.

Posted 3 years ago

“I ordered four boxes of beer to be delivered, next day delivery, to clients and colleagues. Three arrived fine and the packing, and beer was very good. The fourth is yet to arrive, almost a week later. Communication from Beer Hunter with Beer Hunter has not been forthcoming, I had to flag that the beer didn't arrive and I haven't had a confirmation of delivery or even timings for the final package. It's been a pretty poor customer experience.”

Helpful Report

Posted 3 years ago

Good Morning Stephen, I am sorry you have experienced a delay with one of your orders, I can see that the missing delivery was damaged in transit by the Couriers, we have every faith that all orders will arrive as they are despatched, and I am sorry this has not been the case for you. I know Customer Services have been in contact with you and a replacement order is being dispatched. We thank you for your custom and shall endeavour to ensure your replacement order is received.

Posted 3 years ago

“Placed an order at the weekend, money taken immediately but no email confirmation to sat order received. Have tried to contact but no one has replied to any messages, can only guess the money has been taken and it’s a fraud website”

Helpful Report

Posted 4 years ago

“I placed an order last Thursday and did not receive a confirmation only a receipt from PayPal. I sent Beer Hunter an email asking if they are processing the order and an estimated arrival date. They did not reply.. My order has not been delivered and I am not really sure if it is coming or not.”

Helpful Report

Posted 4 years ago

“Order not received even after 10 days. No contact from beer hunter regarding delivery. I have emailed, no reply. Shocking. £50 plus order”

Helpful Report

Posted 4 years ago

Hi Dave I am sorry there has been an issue with your order. I will be speaking with our warehouse team to ensure no delays happen in the future. Thanks Paula Operations Manager

Posted 4 years ago

“8 days and still no tracking number,they will not reply to any emails..their phone number is just an automated message telling you to email them..total joke of a company.i am going to have to get my money back from my bank.AVOID AVOID”

Helpful Report

Posted 1 year ago

“Have e-mailed them twice and only once did they reply with and an automated message that did nothing to help. I have still not received my delivery even though I payed for next day delivery, it's been 4 day and still nothing no delivery no email at least saying its going to be late or what's going on nothing at all. Would not recommend anyone use these people as it seams they really don't care.”

Helpful Report

Posted 1 year ago

“How can I review a drink I haven't received yet and despite 2 emails I've had no explanation or an apology as to why I haven't received order. NOT HAPPY”

Helpful Report

Posted 1 year ago

Good Morning. I am sorry to hear there was an issue with your order. I can see customer service have been in contact to sort this issue for you and make sure it has been rectified. Many thanks, Beerhunter

Posted 1 year ago

“Ordered lucky saint , they took my money told me they were processing order I waited for dispatch it took way too long to come back to me to say they didn’t have it in stock!!!!”

Helpful Report

Posted 2 years ago

Good Afternoon David I am sorry to hear of your disappointment. I can see we contacted you as soon as we heard from the supplier.

Posted 2 years ago

“I found the pricing okay but the delivery service was appalling I would not re-order only because of delivery times”

Helpful Report

Posted 2 years ago

Good Afternoon Harinder, Thank you for your purchase, i can see Customer services have contacted you.

Posted 2 years ago

“I paid a little bit extra for next day delivery, and great it came this time on time. But when you offer a free glass as if you order in the next few days you will get, and when delivered did not come. This happened last time I made a order. This time I ordered Budweiser budvar with the promise of a extra gift, and yet again no gift. If you offer a gift you should make sure you should send it.”

Helpful Report

Posted 2 years ago

Good Morning Leigh, I believe Customer Services have spoken to you this morning, and we are rectifying this for you. We apologise again for the inconvenience this has caused

Posted 2 years ago

“Ordered the cloud water beer and glass set, beers which arrived were different to the ones advertised, I wasn't made aware of this prior to shipping to me, one wasn't even cloudwater, offered a 15% discount in return for keeping the unwanted beers. Won't be using again”

Helpful Report

Posted 2 years ago

Good Morning David, we are again sorry you have experienced an issue with your order. I can see Customer Services have been in touch and you were offered options of how we can rectify this for you.

Posted 2 years ago

“Only received half my order. Then got notification to say second half had been dispatched. Check with DPD they don’t have my order. Beer hunter said I SHOULD have my order by the end of the week. Minimum delivery for complete order will be over 7 days working days”

Helpful Report

Posted 3 years ago

Hi Matthew, I am so sorry there has been an issue with your order. I can see Customer Services have been in touch with you

Posted 3 years ago

“I nearly bought the official Erdinger stein which was described thusly "The real way to drink German beer. This sturdy glass Erdinger Stein holds 1 litre of Weissbier (or your other favourite Oktoberfest beer). However even though it is described as a "glass" it is infact made from plastic?!?! Not impressed, I also don't think the real way to drink any beer has ever been from a plastic beaker.”

Helpful Report

Posted 3 years ago

Good Morning, We clearly advertise all our products. When this item was available it was clearly advertised as being plastic. We do currently have other steins that are glass if you check out the website.

Posted 3 years ago

“Ordered a case of beer for my partner for Valentine’s Day. Case arrived but not the beers that were listed on the website. No explanation given as to why, or was I contacted in any way to be offered an alternative. Called and emailed numerous times and never got any response whatsoever. Having looked at other people’s reviews, this poor level of customer service has been experienced by many. Would not order from this company again.”

Helpful Report

Posted 3 years ago

Good Afternoon, I am sorry to hear you have an issue with your order. I can confirm a voicemail was left with you on the number provided on your order and two emails were sent on the 15th & 19th February also. Please do check your junk folder in case they are in there. Please do reply to admin@beerhunter.co.uk and Customer services will be able to help.

Posted 3 years ago

“Order incomplete again first time half the order missing have sent the other half also incompete”

Helpful Report

Posted 3 years ago

Hi Natasha I am so sorry to hear there is an issue with the delivery of your order. If you can please email Customer Services - admin@beerhunter.co.uk with your order number she shall look straight into it Kind Regards

Posted 3 years ago

“Ordered a gift set for a Christmas present a fortnight before Christmas. Chose to collect it at their warehouse as I wasn't too far away. Waited a few days for the confirmation email before trying to call/email. No answers to either. Then received an email to tell me it had been dispatched to me.. Again, no answers to calls/emails after this. I then received an incorrect order, not what I wanted. I finally got hold of customer service who said simply "sorry". I've asked to return this with no response since December. Poor service, I'm now out of pocket with a gift set I didn't want with no response from their CS.”

Helpful Report

Posted 3 years ago

Good Morning Chris, We are extremely sorry to hear you have such a bad experience with us. Please can you contact Customer Services at admin@beerhunter.co.uk with your contact details and we shall ensure a phone call to you today to rectify the error to your order. Kind regards Beer Hunter

Posted 3 years ago

“Do not recommend. Sent an incomplete order. Their customer service response: “Sorry we did not have the items that made the set in stock.” Still charged the full price though. Not impressed.”

Helpful Report

Posted 3 years ago

Good Afternoon I am sorry to hear you are disappointed with your purchase. An unhappy customer is the last thing we want, please can you contact admin@beerhunter.co.uk with your order number and we shall look straight into this for you Kind Regards

Posted 3 years ago

“Terrible company, very slow to dispatch if at all. Took them nearly a week to decide not to deliver an order and refund as they had run out of the product.”

Helpful Report

Posted 3 years ago

Beer Hunter is rated 4.4 based on 2,002 reviews