Name: Beer Hunter
Rating: 4.46

“Was ordered as a birthday present, got broke in transit. wasn’t told by beer hunter I had to chase up myself! Glass in Replacement was also cracked, very poor!!”

Helpful Report

Posted 1 month ago

Hi Dean, thank you for your review, I am sorry to hear that your order was damaged in transit, we have every faith that they will arrive as they are despatched, and I am sorry this has not been the case for you. Our offices are closed at the weekend so we were unable to notify you of the damage until Monday, apologies for the inconvenience with this delay. With regards to the replacement, please contact cs@beerhunter.co.uk with the details and we can despatch a replacement glass. Many thanks.

Posted 1 month ago

“Still haven’t received my order, was only informed it was delayed but no further updates. I have also not received an apology for the delay. So far I’m extremely disappointed and wouldn’t recommend this company.”

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Posted 2 months ago

“Communication was very limited. I ordered a Father’s Day gift which was damaged in postage, beerhunter did not contact me about this and after a lot of chasing up they said a replacement would be sent out with next day delivery. This was on Thursday. The replacement didn’t arrive until late afternoon on Father’s Day. Everybody, including my dad were very disappointed. For customer service to only be an email function which is open weekdays 10-3 is unacceptable. People have jobs. Also your instagram lists an outdated phone number. Surely around a presumably busy time for your business such as Father’s Day you should be contactable in the days leading up to this time.”

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Posted 2 months ago

“I have bought a Belgium beer case as a gift for someone. DPD told me the case had broken in transit. Now radio silence! Nothing more from DPD nothing from beerhunter even though I have emailed and left voicemail. I’m extremely disappointed in beerhunter.”

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Posted 3 months ago

Hi Stewart, I am sorry you haven't received your order, I can see customer services have sent two emails to you, one on the 1st May and another on the 6th May, they advised that it had been damaged in transit by DPD and asked if a replacement or a refund was required. There has been no response to these emails. Please would you contact cs@beerhunter.co.uk to see if we have the correct email address for you?

Posted 3 months ago

Hi Stewart, I am sorry you haven't received your order, I can see customer services have sent two emails to you, one on the 1st May and another on the 6th May, they advised that it had been damaged in transit by DPD and asked if a replacement or a refund was required. There has been no response to these emails. Please would you contact cs@beerhunter.co.uk to see if we have the correct email address for you?

Posted 3 months ago

“I am sorry to say that I was deeply disappointed with the quality of the recent case I purchased from you. Not only were the beers not as I would have expected, but if a glass is supplied then the least the supplier could do is to ensure that it will contain at least the amount of beer contained in one bottle, ie 330 millilitres. The glass supplied did not even hold half of one bottle”

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Posted 3 months ago

Hi Roger, thank you for your review and feedback, please would you contact cs@beerhunter.co.uk with more information and we can investigate the issues.

Posted 3 months ago

“Half order turned up. No correspondence regards to why. Chased it up and got an explanation and they informed the second part of my order will be delivered. It turned up wrong again only half of the outstanding order. Again got in touch via email as there phone line has a message sorry the person you are try to contact is unavailable! I’m still waiting for answer from their customer service!!!”

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Posted 7 months ago

Hi Stuart, Apologies for the short shipment, I have checked with Customer Services and I can see that this has now been resolved. If you have any further issues please contacty cs@beerhunter.co.uk. Many thanks, Sue

Posted 7 months ago

“I ordered a personalised whisky set as a christmas present which never arrived, lots of back and forth emails and eventually got a refund nearly 4 weeks later. Disappointing.”

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Posted 7 months ago

Hi Anne, i am sorry you didn't receive your order, we have had an issue with our courier and several of our parcels have gone missing in their network, we are still investigating this with them. I can see you have been fully refunded for your order, if you have any further issues please contact cs@beerhunter.co.uk where we will be happy to assist. Kind regards, Sue

Posted 7 months ago

“This item is not a 250ml glass. I ordered two for a Christmas gift and i have received two 330ml glasses. Im sure others would be happy but these needed to be the sizes described to fit in a holder in a camper van. Not only this, i payed £8 delivery to get them in time for christmas. I am now out of pocket, without a gift and customer services are closed until Monday and may not even reply for 48 hours of receiving my email. So i know this will not be rectified in time for christmas. Beyond disappointing.”

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Posted 7 months ago

Hi, sorry to hear your disappointment, it looks like there was a picking error in the warehouse and the wrong sizes glasses were sent. I have checked customer services and can see that this has been resolved, apologies it didn't get sorted in time for Christmas. Kind regards, Sue

Posted 7 months ago

“I have not had my parcel delivered how dare you ask me for a review.”

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Posted 8 months ago

Hi Nicola, I am very sorry to hear this, your order was showing as despatched on our system but the courier failed to to deliver it and we didn't realise this. I have sent an email from customer services to resolve this for you. Kind regards, Sue

Posted 8 months ago

“Just opened my carton, and found only 12 bottles not 24 as ordered and paid for.”

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Posted 8 months ago

Hi Richard, sorry to hear there has been an issue with your order, please would you contact customer services at cs@beerhunter.co.uk with your order number and we can get this resolved for you as soon as possible. Kind regards, Sue

Posted 8 months ago

“The ordering was ok and then things went down hill. I paid for next working day delivery and that didn’t happen; when the beer arrived, instead of alcohol free Kastel Rouge, I was sent 8%ABV Kastel Rouge. Another shipment was sent out with the correct beer, but the 8% beer is still awaiting collection. The company did try to put things right and refunded the additional sum for next day delivery, but from beginning to end, this shopping experience has been a disaster. Maybe the company will let me keep the 8% beer as a gesture of goodwill? We will see.”

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Posted 10 months ago

“We paid extra for a gift message and the recipient didn't know who it was from!”

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Posted 10 months ago

Hi Janet I have checked your order and no message was listed on there to be printed in the card, apologies if one was meant to be on there, our despatch department must've assumed you wanted to hand write your own message. Kind regards Sue

Posted 10 months ago

“Ordered an Oktoberfest case of augustiner. Paid for and only to be contacted a few days later to say the items are now out of stock and offering an alternative mixed case with none of the beers originally ordered. Politely refused and requested a refund which has now been settled. Would be better if items were shown as out of stock at the point of purchase. Items secured from different supplier without any issues”

Helpful Report

Posted 10 months ago

Hi Neil, unfortunately we were expecting more stock in to be able to send your order, this didn't arrive from our supplier, we offered an alternative Oktoberfest mixed case or a refund, a refund was chosen and actioned immediately. Great to hear you managed to source the beers you required. Apologies for Beerhunter being unable to provide this.

Posted 10 months ago

“Not Beerhunters fault but I orderd a pack of German beers for a birthday gift. Arrived 3 days too late. The box was battered and not in the Beerhunter presentation box but in a scruffy DPD tapped up one. On inspection by my friend all were wrapped up in bubble wrap and one was missing. I felt embarrassed my friends gift was like this. Sadly it's put me right off buying anything further. Even though I was refunded for one broken bottle ???????”

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Posted 1 year ago

Hello Garry, I am sorry your parcel arrived in this way. We send all our orders out in perfect condition and expect the couriers to treat them in such a way they arrive as sent however sometimes this is not the case. Looking into this it seems that DPD have repacked your order and delivered rather than this being returned to us so we can send out a fresh item. We will be taking this up with the couriers. Please accept my apologies on this once again. Thanks Paula

Posted 1 year ago

“Unfortunately I had a mare... Delivery turned up 9 day's late.!!! Emailed beer hunter numerous times regarding my late delivery with any reply. DHS delivery service was a shambles too. Will never use again...”

Helpful Report

Posted 1 year ago

Good Morning Lee, I can see customer services have been in touch regarding your order and the issues you have had and we have resolved this. Apologies once again and we will be having words with DPD. Many thanks, Beerhunter

Posted 1 year ago

“Beer is great but customer service fell far short. I placed one order, containing 12 cans each of two different beers. First package arrived with only half the order. Couple of emails later the second package arrived, with the same 12 cans as the first package. More emails (there is a customer contact telephone number but it's just a pre-recorded message telling you to email them, so a waste of time really). Then, a prepaid postage label to return the wrong order. Not having a printer and not having the energy at this point to arrange to have it printed somewhere then arrange to be at home for collection I accepted the incorrect order. Too much hassle. Then I had an email saying they were out of stock of my second part of order but nobody had bothered telling anybody. Hmm, internal comms need sorting. But, thanks to a lady called Sue who did try to sort it out. The next questions are 'how likely I am to recommend Beer Hunter to a friend?' For the beer, a 10, for the service, a 3. It was a birthday present for my husband but the experience ruined the surprise somewhat.”

Helpful Report

Posted 1 year ago

Hello Helen, I am extremely sorry you have had this experience, there was certainly a miscommunication about the stock that had been ordered and I am sorry this happened. The product has now been removed off sale. We use these reviews to work on how to better our Customer Experience so have tightened up the communication and our procedures to ensure these issues do not happen again. Thanks Paula

Posted 1 year ago

“Delivery was supposed to be to my safe place Case was left on my front steps and soaked with rain”

Helpful Report

Posted 1 year ago

I am so sorry to hear that your parcel was left out in the rain by the courier, we will be taking this up with them.

Posted 1 year ago

“I bought a beer voucher for my son-in-law and asked for it to be sent on his birthday. He still hasn't received it and my emails asking what is happening are not replied to. Beerhunter do not answer to their customer service phone.”

Helpful Report

Posted 1 year ago

Hello, I am extremely sorry that your son has still not received the Gift Voucher purchased. I have flagged this with our IT team to find out why this has not been received, I will ask them to resolve this urgently. Also I am sorry that you have not been able to reach anyone, our contact details are shown on our website along with the email address, I have checked and can not see that we have received anything from you but I apologise if you have tried. Our email address is Cs@beerhunter.co.uk if you could forward me any correspondence I will investigate this urgently.

Posted 1 year ago

“Terrible communications Beer was too expensive Delivery took too long”

Helpful Report

Posted 1 year ago

Hi Gary, I have investigated this and can see that your order was placed on Wednesday afternoon after our 12pm cut off time, it was placed on a standard delivery which is despatched within 5 working days. We despatched your order on the 4th working day and it was delivered on the 5th. We are usually quicker than this but we were experiencing a high volume of sales at that time. We do offer a next day service for an extra £1 for any urgent orders. Please contact customer services cs@beerhunter.co.uk for any further information.

Posted 1 year ago

“Started a subscription in January for friends 60th!! every month a new problem!! Beer missing.half same order instead of different beers as requested.no shows and invoice wrong. I'm having to contact you every month and no one actually dealing with the problems. Now cancelled subscription and will go elsewhere. absolute nightmare with orders and customer service won't recommend!!”

Helpful Report

Posted 1 year ago

Hi Sheena Sorry to hear you have had a bad experience, we have replied to your customer services email to try and resolve this and would really appreciate your feedback. Kind regards Sue

Posted 1 year ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 84%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Beer Hunter Reviews