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Beer Hunter Reviews

4.4 Rating 2,017 Reviews

85 %

of reviewers recommend Beer Hunter

Company Reviews

Product Reviews

4.4

Based on 2,017 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 84%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

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Phone:

0161 507 8000

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Started a subscription in January for friends 60th!! every month a new problem!! Beer missing.half same order instead of different beers as requested.no shows and invoice wrong. I'm having to contact you every month and no one actually dealing with the problems. Now cancelled subscription and will go elsewhere. absolute nightmare with orders and customer service won't recommend!!”

Posted 2 months ago

Hi Sheena Sorry to hear you have had a bad experience, we have replied to your customer services email to try and resolve this and would really appreciate your feedback. Kind regards Sue

Posted 2 months ago

“Terrible customer service! I received my order 2 days ago and the gift box was ripped, beers loose out the box and the beer glass broken with glass everywhere. I emailed straightaway and have left numerous phone messages and contacted through insta and Facebook and nothing! This was a gift for a friend. Do not use!! Hope I get my £30 back!! Very disappointed.”

Posted 4 months ago

Hi Thank you for your review, I can see that your parcel was dispatched by us however this was damaged while with the courier. We hope that our courier treats our parcels with the care they have been packed with however sometimes this is not the case and damages do occur. I can also see that our CS team received your query on this and replied straight away and it was agreed a refund would be processed. If you would like any further help with this matter please contact cs@beerhunter.co.uk Many thanks Kind regards Beerhunter Customer Services

Posted 3 months ago

“8 days and still no tracking number,they will not reply to any emails..their phone number is just an automated message telling you to email them..total joke of a company.i am going to have to get my money back from my bank.AVOID AVOID”

Posted 1 year ago

“Have e-mailed them twice and only once did they reply with and an automated message that did nothing to help. I have still not received my delivery even though I payed for next day delivery, it's been 4 day and still nothing no delivery no email at least saying its going to be late or what's going on nothing at all. Would not recommend anyone use these people as it seams they really don't care.”

Posted 1 year ago

“They don't deliver on time, or not at all and they have a poor customer service!”

Posted 1 year ago

Good Afternoon Tom, I am sorry you have not received your order on time. I can see that this was dispatched on the 13th July and was delivered by DPD on 14th July. Regarding our Customer Service interaction are you able to advise when you have emailed us and I will track the correspondence to find out why you feel our service has been poor on this occasion? Thank You Paula

Posted 1 year ago

“Beerhunter will not respond to emails and only via google can you find a phone number which is just an answerphone. In my case they did not supply the beers at all despite a promise and a DPD tracking that said parcel had not been collected. I needed the beer for Father's day gifts. When it was a week late I instructed them to cancel the order and refund. No reply. 2 weeks later out of the blue they still made a partial delivery - still no communication. I didn't want the beer and have processed a cliam through my credit card. Why won't they respond?”

Posted 1 year ago

Good Afternoon, I am sorry you have encountered these issues with us, I can assure you it is not usual practice, we are a family run business and strive to send out our orders on time and would usually make contact if there are any foreseen issues, I will send an email privately to you with my contact details and I will endevour to resolve this for you. Many Thanks Paula

Posted 1 year ago

“Speedy service but snuck in two bottles with only a month before their drink by date. I did contact Beerhunter and they did reply with an apology but then heard nothing.”

Posted 1 year ago

Good Morning. I am sorry to hear there was an issue with your order. I can see customer service have been in contact to sort this issue for you and make sure it has been rectified. Many thanks, Beerhunter

Posted 1 year ago

“Ordered 2 1/2 weeks ago and still nothing. Had an email saying it was going to be delivered by DPD on June 1st but that didn’t happen and the tracking says that DPD are still awaiting the parcel. I’ve emailed and messaged on Instagram but low and behold they are just ignoring me. My partner is bitterly disappointed that he didn’t get a birthday present. Seen a few people comment with the same problem- sort it out Beer Hunter! Thank goodness I paid via PayPal.”

Posted 1 year ago

Good Morning. I am sorry to hear there was an issue with your order. I can see customer service have been in contact to sort this issue for you and make sure it has been rectified. We are currently in an investigation with DPD over missing & lost parcels. Many thanks, Beerhunter

Posted 1 year ago

“How can I review a drink I haven't received yet and despite 2 emails I've had no explanation or an apology as to why I haven't received order. NOT HAPPY”

Posted 1 year ago

Good Morning. I am sorry to hear there was an issue with your order. I can see customer service have been in contact to sort this issue for you and make sure it has been rectified. Many thanks, Beerhunter

Posted 1 year ago

“It was delivered 3 days late the free glass was smashed I emailed about this still waiting on reply and a replacement glass Very disappointing”

Posted 1 year ago

“Would be zero if I could, ordered for a birthday present , box came damaged, cans bented paid extra for next day delivery came 4days later. Also paid extra for personalised card that wasn’t even sent. When I contacted customer services they weren’t interested and now ignoring my emails. Will not be ordering or recommending again. Will be reporting them !!!”

Posted 1 year ago

“Faced delays from the outset and communication was poor”

Posted 1 year ago

HI I am sorry to hear you experienced a delay with your delivery. I can see Customer Services advised there would be a delay in your order being sent and an apology was made. The last thing we want as a small family-run company is an upset customer. I am happy to see your order has been delivered :-)

Posted 1 year ago

“Delivered to wrong address and then wouldn't refund.”

Posted 1 year ago

Good Morning. I am sorry to hear there was an issue with your delivery. Your order was dispatched to the address entered on the order that came through from you. I can see you contacted us after the delivery was made. Customer Services advised you were able to return the item, however, as the order was sent correctly this would not be at a charge to BeerHunter. All order confirmation is emailed directly after placing an order and amendments can be made before the order being dispatched.

Posted 1 year ago

“Ordered goods on 12th April. Was promised a quick delivery. Despite repeated e mails I am still waiting for the delivery.”

Posted 2 years ago

Hi - We are so sorry there was a delay in your order being sent. We can see your order has been delivered - we appreciate your patience

Posted 1 year ago

“Ordered a case on Sunday night, didn’t arrive until the following Saturday lunchtime, which was too late for the reason I ordered it. Customer service tried to tell me it had arrived on the Wednesday, when I sent them the tracking from DPD showing it was Saturday they stopped responding. Really poor service and I won’t be ordering from them again.”

Posted 2 years ago

Hi Alex. Thank you for your purchase. I can see there was a slight day in your order being delivered. Customer Services were contacted and a response was sent. Again we do apologise for the inconvenience caused

Posted 1 year ago

“Haven't received my order yet and have no idea when it will arrive. Maybe you should ask for a review after delivery not before.”

Posted 2 years ago

Hi Dianne - I am sorry you have experienced a delay in your order being delivered. I can see Customer services were contacted before your review and your delivery has been made. We hope you enjoy your purchase

Posted 1 year ago

“Seems pretty disorganised. Tried them twice and both times the order was split without notification. Both times the second part didn't arrive. First time I got a quick refund. Still waiting to resolve second time round as all I'm getting is a confusing round of emails from DHL and no contact from Beerhunter at all. Needless to say, there won't be a third time!”

Posted 2 years ago

Hi - I am sorry to hear you have experienced an issue. All tracking information is emailed to the email address entered into the order. I can see that Customer Services have been contacted prior to your review and this has been looked into.

Posted 1 year ago

“Worst online retailer ever, be aware that the product descriptions and origins of the so-called imported beer (Becks in this case) isn't genuine imported from Germany, it's the below-par brewed in the UK under licence rubbish. When I complained I was fobbed off and told I could return my order at my own expense..”

Posted 2 years ago

HI Ken, I am sorry you feel like this. I can see Customer Services were contacted prior to your review and you were advised the product was brewed in the UK

Posted 2 years ago

“Need to work on your presentation and delivery times and service. Took 12 days. Was delivered somewhere else despite me being home all day. Box badly damaged.”

Posted 2 years ago

Good Morning Sarah I am sorry to hear there was an issue with your delivery. Looking at the tracking information I can see your delivery was attempted a couple of times and due to no one being home your parcel was then delivered to a local collection point - close to your address. Following this review i can see Customer Services have contacted you for more information

Posted 2 years ago

“Hi My order never arrived! Spoke with Jo who was very helpful (can't fault her really) but appears you were let down by your suppliers and didn't have the stock in the first place, which is a bit concerning if you advertise in stock on your website?!! I had to call to chase my order and find out what was happening. Jo has got back to me with a refund or wait but I would like to hear back from Beerhunter as the feedback form is a bit insult to injury...”

Posted 2 years ago

Hi Frazer - I am sorry to hear this, I can see Customer Services have contacted you and left a voicemail. I shall ensure you are contacted Monday Morning to discuss,

Posted 2 years ago

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Beer Hunter is rated 4.4 based on 2,017 reviews