Beer Hunter Reviews

Name: Beer Hunter
Rating: 4.45

4.5 Rating 2,505 Reviews

86 %

of reviewers recommend Beer Hunter

4.5

Based on 2,505 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 84%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

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Phone:

0161 507 8000

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The product was as described but service is poor! Got a delivery date which came and went but customer services are only part time (only available until 2:30pm!) so take an age to respond. I got fobbed off in the response with another fake delivery date and no help. Eventually got delivered over the 3-5 working days stated on the website. Due to the lateness the gift was of no use to me so have had to return. What a waste of everyone’s time and money. Won’t be using again.”

Helpful Report

Posted 3 years ago

Hi - Thank you for your purchase. I can see the correspondence with Customer Services was over the bank holiday weekend when the office was closed. An email and apology was sent due to a delay in your order being sent. I can see your order was delivered within the 3-5 working days delivery.

Posted 3 years ago

“Bought a 12 pack of Ayinger Oktoberfest and a 12 pack of Augustinier Edelstoff...The Ayinger was half price and the BBE date was May 2022, that was to be expected given Oktoberfest was a few months ago but the Edelstoff was full price with a BBE June 2022 which was v disappointing...”

Helpful Report

Posted 3 years ago

Hi Mark I am so sorry to hear there is an issue with your purchase, i can see following this review Customer Services have contacted you

Posted 3 years ago

“The advised delivery date was not met due to planned changes to the warehouse system, which I was not forewarned about when ordering, and therefore made a 50th birthday present arrive very late. Very unhappy.”

Helpful Report

Posted 3 years ago

Hi Sally, We apologise for the delay caused to the delivery due to our New Managment System. As a small family run company we needed to make changes to ensure we can always offer the best, the changes made will ensure going forward we can continue to do this. Thank you for your patience and i hope we can restore some faith in the future,

Posted 3 years ago

“Would never have arrived if I hadn’t phoned to check on the Monday, said 3-4 days when i placed order and took longer, stressful experience as was suppost to arrive on time, had to chase 3 times, only got their in time because I chased, ordered on the wednesday and delivery was following wednesday, was expecting on the monday”

Helpful Report

Posted 3 years ago

Good Morning, We are so sorry for the delay that you experienced and thank you for your patience.

Posted 3 years ago

“Beer was delivered ok, but the message that I requsted to be included was not. Therefore the recipient of the gift had no idea who it came from! Not impressed.”

Helpful Report

Posted 3 years ago

HI Mike, I am sorry to hear there was an issue. I have looked into this and can see no gift card was added onto your order, i can see following your review Customer Services have contacted you.

Posted 3 years ago

“Disappointed it didn't arrive in a gift box. Not able to give in the packaging provided due to their bring 4 slots free. Would look like I'd drank 4 of the bottles”

Helpful Report

Posted 3 years ago

Hi Kimberley i am sorry to hear of your disappointment. Please note the item you purchased is not advertised as being in a gift box.

Posted 3 years ago

“The concept is great, the delivery is terrible. Still waiting. Had 5 attempts grom Hermes last week, the parcel arrived with 2 bars of chocolate, saying sorry order I'd not ready. Its a 60th birthday present 🎁. I'm embarrassed attending a party with no gift.”

Helpful Report

Posted 3 years ago

“Incorrect beer sent, lots of hassle to return!”

Helpful Report

Posted 3 years ago

Hi Stuart I am sorry to read your review, i can see you were in contact with Customer Services who have dealt with your query

Posted 3 years ago

“Cardboard was ripped which made bottle fall out. Bought for a gift so looked a bit shoddy”

Helpful Report

Posted 3 years ago

Good Morning, Oh no can you please email admin@beerhunter.co.uk so we can rectify this. Many thanks, Beerhunter

Posted 3 years ago

HI we are sorry to hear this - i can see following this review Customer Services have contacted you

Posted 3 years ago

“I found one of my beers had been smashed when opened my parcel. I contacted Beerhunter but have heard nothing. It’s a pity because I liked the idea of getting beer delivered.”

Helpful Report

Posted 3 years ago

Hi Barry I am sorry to hear there is an issue with your order - i can see Customer Services have contacted you and awaiting a response to rectify

Posted 3 years ago

“Ordered 24 Veltins, poorly packed fortunately only one broke. Not a good way to keep customers this one will be ordering elsewhere.”

Helpful Report

Posted 3 years ago

Hi I am sorry there was an issue with your delivery. I can see following your review Customer Services have been in touch. its a shame in this instance you didn't contact Customer Services Immediately who would have ensured this was dealt with as quickly as we could. We are here to help and want to ensure we have happy customers.

Posted 3 years ago

“Decent beer but took over a week to be delivered. Not good enough when yer a fiver for delivery.”

Helpful Report

Posted 3 years ago

HI Andrew Thank you for your recent purchase and for your review. I can see following this Customer services have been in contact

Posted 3 years ago

“The product itself was fine but the delivery process was disappointing. Despite paying a large fee for a Saturday delivery so it arrived on my nephews 21st the delivery company attempted to deliver the previous Wednesday. I emailed customer service and they quickly changed the delivery date to the Sat as requested. However when it was delivered the card was not included so rather than being a nice birthday surprise it ended up being an awkward situation as he wasn’t sure who had sent it. They have refunded the cost of the card but generally not impressed.”

Helpful Report

Posted 3 years ago

Hi Elizabeth We are sorry you have experienced issues with your order. I can see Customer Services have been in touch prior to your review and sincerely apologised. Luckily we were able to ensure the Saturday delivery and a refund for the card was issued. As mentioned this has been looked into internally. Please again accept our sincere apologises,

Posted 3 years ago

“Tyskie lager was described by you as polish lager with 5.3% alcohol.it was not..it was 5% and brewed in Holland does not taste anything like the genuine Polish brewed lager.other than that good delivery and packaging”

Helpful Report

Posted 3 years ago

Hi Paul I am sorry there has been an issue with your purchase. I can see Customer Services have contacted you to rectify this

Posted 3 years ago

“Only half of the name was printed on the box. Such a shame as the product looks a great quality. But the special touches let it down!”

Helpful Report

Posted 3 years ago

Hi Eisha Following your review i can see Customer Services contacted you. As per your order we sent exactly what was on the order. I understand as a goodwill gesture a replacement lid with the full name is being dispatched to you.

Posted 3 years ago

“The leffe gift set arrived with the glass smashed. Customer service response was prompt however I await satisfactory outcome.”

Helpful Report

Posted 3 years ago

Hi Darren We are sorry there was damage to your delivery. I can see a replacement was arranged immediately and the replacement has been delivered.

Posted 3 years ago

“Order was over a week late. When it arrived was partially wrong order. Returned and asked for replacement beers. Right ones finally arrived but late yet again. Order placed 11 July and Complete order received 30th July almost 3 weeks later! (Delivery meant to be 3-5 working days) These were supposed to be a gift and missed the window due to poor service. Not impressed, not happy at all!! Had to buy something elsewhere as a gift instead.”

Helpful Report

Posted 3 years ago

Hi Daniel - we are so sorry you experienced such a delay on your order and we appreciate your patience. I can see Customer Services have looked into this for you prior to your review

Posted 3 years ago

“Sadly, my order was late. I was told a day or two after my delivery date that they didn't have the beer to fulfill the order! Also, a few of the cans themselves were crushed, but the stein glass on top was in perfect condition... To me, this would indicate that the cans were crushed before they were boxed and shipped? It's sad because the other order I had had from Beer Hunter was pretty good. This, sadly, has left me thinking that I might not bother in future!!”

Helpful Report

Posted 3 years ago

Hi Phil We are so sorry to hear there has been an issue with your order. I can see following your review Customer Services have been in touch.

Posted 3 years ago

“Not really able to complete this review due to the beer has not arrived yet.Was meant to arrive 2 days ago,still waiting.”

Helpful Report

Posted 3 years ago

Hi Alistair, we are sorry for the delay you are experiencing. I can see Customer Services have been in touch

Posted 3 years ago

“Disappointing, missing 12 of the beers I ordered the 'free' glass turned up with a broken handle, due to the whole order badly packaged. Basic logistic issue in a busy online market, not a chance they'll hold on, if it continues.”

Helpful Report

Posted 3 years ago

Hi Garry, I am sorry there was an issue with your order. I can see you contacted Customer Services who rectified the missing cans to be promptly dispatched. I can't however see any communication to advise the free glass was damaged. Since your review i have ensure Customer Services contact you.

Posted 3 years ago

Beer Hunter is rated 4.5 based on 2,505 reviews