Beer Hunter Reviews

Name: Beer Hunter
Rating: 4.45

4.5 Rating 2,525 Reviews

86 %

of reviewers recommend Beer Hunter

4.5

Based on 2,525 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 84%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

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Phone:

0161 507 8000

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Purchased bottles and a glass for a present. Happy with the service. The parcel arrived quickly and was exactly as described.”

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Posted 5 years ago

“Arrived today,I was probably too excited impatient to c my new glasses they were very well packaged.. excellent service will b ordering more cheers”

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Posted 5 years ago

“Was promised a Hoffbrau stein on the advertising, received a half pint Erdinger glass. Also tried many avenues to try and establish when the order would arrive, email, Twitter etc. Do this day still had no response from anyone. Also many of the beers have nothing to do with Oktoberfest.”

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Posted 5 years ago

“Excellent service will definitely use them again”

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Posted 5 years ago

“Excellent product and packaging however no gift message which was requested for a birthday and had to enquire by phone about my delivery as no reply via email.”

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Posted 5 years ago

“Ordered 12 beers in time for a Christmas gift, was sent a dispatch notification on Tuesday, still hadn't arrived by Friday, and when I emailed they said they had problems with this supplier and that the beer was actually out of stock. So why send the email with a Royal Mail Tracking code (which didn't work on Royal Mail's website) if the beer wasn't actually shipped? And why is this beer still showing as available on the website? I have been refunded, but only after emailing to find out where the beers were, and now haven't got enough time to order a replacement gift from anywhere.”

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Posted 5 years ago

“Poor Value, advertised in Christmas gift box. 3 cans and a poor glass. 18 cans of Brewdog in Sainsbury's £18! Dont waist your money with this company”

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Posted 5 years ago

Hi Richard I am sorry you were not happy with your order, I am not sure whether you contacted us directly to resolve the issue for you but if you have a picture if what was received I can look into this further for you. If you want to contact me at Admin@beerhunter.co.uk I can investigate further. Thanks Paula

Posted 5 years ago

“So, ok, I finally got what I'd ordered as seen on the website. However, I didn't receive an acknowledgement of the order at all, so no order number, just my Paypal receipt as proof of purchase. Then I get an email asking if I'd like to review the service!! On phoning Beer Hunter I was told Customer Services would ring me back asap, 3 hours later they did, and I have to say were helpful. Apparently the warehouse were awaiting delivery - would have been great to have been told. So, all's well that ends but better communication upfront would alleviated a lot of stress!”

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Posted 5 years ago

Hi Melanie I am sorry that your experience with us was not great. I will forward this onto our customer service team as we are always looking for ways to improve. Many Thanks Paula

Posted 5 years ago

“I ordered a Christmas gift from Beerhunter, a gift set of four beers and a glass. Beerhunter posted this fragile and breakable item in a cardboard packet - it arrived at the delivery address in a completely unacceptable state. The glass and some bottles had smashed, leaving a soggy parcel containing liquid and broken shards of glass, and a disintegrated returns slip. As advised by Royal Mail, I refused to sign for the item (having no readable return address from the returns slip). I have contacted Beerhunter through two separate methods to resolve my issue but am yet to receive a response to either message. Incredibly disappointing; I’ve not experienced a service like it.”

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Posted 5 years ago

Hi Rachel Thank you for your review. As always our parcels leave us in perfect condition and we are at the mercy of the couriers to deliver these in the same condition. Unfortunately due to the nature of our business damages do happen but we can rectify these. I can see that your order has been refunded in full after receiving this back from the courier. Thanks Paula

Posted 5 years ago

“Lovely customer service agents, and good product mix.”

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Posted 5 years ago

“Good price, good packaging all recyclable, reasonably quick delivery.”

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Posted 5 years ago

“Still waiting for my product to arrive....”

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Posted 5 years ago

“Product range is good, but service very poor. Ordered on a Wednesday and paid for next day delivery. Item was not delivered until Saturday. Emailed requesting both information and a refund of the delivery charges, however have still not heard from them.”

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Posted 5 years ago

“Great service, quick delivery!”

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Posted 5 years ago

“Received incorrect product.”

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Posted 5 years ago

Hi Jasmine We do apologise that you received the wrong order, it looks like the shipping label was mixed up on your order but can see that this has been rectified for you . Thanks Paula

Posted 5 years ago

“I haven't received any emails about my order, despite following it up twice via a form on the site and direct email with order number. I don't even know if it has been dispatched...”

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Posted 5 years ago

Hi Lucy I am sorry your experience with Beer Hunter hasn't been to our normal standards, Unfortunately we experienced issues with our 'Contact Us' form online so limited messages were received. I do believe you have received the order now but if you have any further questions please let me know. Thanks Paula

Posted 5 years ago

“I was very excited about receiving my gift for my husband, but soon very disappointed when my parcel arrived, because it was the wrong glass. Only a glass I know, but the glass was the reason for ordering my gift. Gonna just be a nightmare to return please receiving my refund in time to re-order again with the worry of receiving the wrong one again. So ordered the glass from somewhere else and I’ll put the right glass in the gift!”

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Posted 5 years ago

Hi Natasha Please accept my apologies for the wrong glass being sent. Unfortunately I can not see any correspondence from your regarding this issue so feel like we have not been given the chance to rectify this. This is something we should have been able to sort for you without issue. Thanks Paula

Posted 5 years ago

“Ordered a cloudwater festive pack, which according to the photos contained a cloudwater glass and 4 cans of cloudwater beer. I received a beer hunter glass, 3 cans and some pretzels. On re-reading the small print it does state a beer hunter glass and 3 cans. However given the photo clearly displays a cloudwater glass, which is the main reason I made the purchase, I am very disappointed. I have also made contact through the website and had no reply. Poor advertisement, poor communication. Will not be shopping here again.”

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Posted 5 years ago

Hi Katie Please accept my apologies on this. I can see that we have 2 different gift packs on our system so it looks like you have been sent the wrong pack, I have looked into this and I can not see any emails from your regarding this matter. If you want to forward them onto Admin@beerhunter.co.uk I can look into this further? Thanks Paula

Posted 5 years ago

“I haven’t received anything yet. I ordered it on 2nd Dec I’ve tracked it through Royal Mail and it says waiting to receive it from beer hunter”

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Posted 5 years ago

Hi Caroline, I have looked into your order, we received this at 21.07 on 02/12 so was picked up on 03/12, this was dispatched from us on 04/12 within our 5 day delivery times. Unfortunately it looks like the delay was with the courier on this occasion. Thanks Paula

Posted 5 years ago

“Next day delivery took 4 days and no answer to my email. Very disappointing ‘gift set’ - just a box with 3 beers and a glass in so way overpriced. Cans were also sticky.”

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Posted 5 years ago

Beer Hunter is rated 4.5 based on 2,525 reviews