Bed Factory Direct Reviews

Name: Bed Factory Direct
Address: Bed Factory, Marl Road, Knowsley Industrial Estate, Bed Factory, Marl Road, Knowsley Industrial Estate, Knowsley
Rating: 3.92

3.9 Rating 876 Reviews

76 %

of reviewers recommend Bed Factory Direct

3.9

Based on 876 reviews

Customer Service
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Bed Factory Direct 5 star review on 9th May 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“There were a few issues with supply and delivery but a chap called Paul sorted all of this in the most polite and professional way he was prob the best person I have ever dealt with Would highly recomend this company”

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Posted 10 years ago

“Delivery was as expected , but on receiving bed frame, it was damaged and very rusted, it was damaged in quite a few places. It was replaced but to be honest there are still some damages to it. I would assume that the stock is either damaged or second hand.Not impressed. No discount was offered.”

Helpful Report

Posted 10 years ago

Hi Ms Barr, we're sorry for the damaged frame, our Customer Service Team would have happily sent you a further replacement. We can understand though hat this would have been inconvenient. We will feed this back to our suppliers and make improvements. If you haven't already had this issue resolved please could you contact our Customer Service Team on 0800 138 8288 so that we can put this right for you. We appreciate your feedback.

Posted 10 years ago

“The overall service by the bed factory was great, the bed was delivered on time on the date arranged. My gripe is with the quality of the bed, on two of the wooden slats on the foot board there was no holes drilled for the doweling to be put into, so I had to get my drill out and drill my own holes, which was tricky as the wood is very thin, fortunately I made a very good job of this and you wouldn't know. I couldn't be bothered to call the bed factory to complain as it would have meant packing up and returning the bed and arranging collection, just too much hassle. I suppose I would recommend the bed factory if asked because the service was good.”

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Posted 10 years ago

Hi Mr Brighty, we're sorry for holes not being drilled and apologise that you had to do this, our Customer Service Team would have happily sent you a replacement. We're glad you're happy with the service and we appreciate your feedback.

Posted 10 years ago

“Very good and prompt delivery. Product easy to set up and solid - highly recommend!”

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Posted 10 years ago

“Ordered a bed in early November and asked for a specific delivery date. Bed was as ordered and delivery on the dot. I would use this company again.”

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Posted 10 years ago

“Delivery was prompt and as agreed. Building the bed was a challenge as we were provided two of the same part (right side poll) and one missing. We managed (with some difficulty) to drill new holes and make it work as we felt returning the bed would have been too complicated. The bed is lovely and the mattress confortable - we are pleased with the overall purchase.”

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Posted 10 years ago

“Excellent service bed arrived when told lads who delivered were polite and very helpful thanks”

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Posted 10 years ago

“Excellent service bed arrived when told lads who delivered were polite and very helpful thanks”

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Posted 10 years ago

“Very good service, delivered promptly, no problems. Would definitely buy from them again.”

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Posted 10 years ago

“The way the bed was packaged was terrible. Open ends of boxes with no protection l Some of the wood had bad marks on them. Most where in a place that would not be seen, but that is no excuse. The bed itself is adequate.”

Helpful Report

Posted 10 years ago

Hi Mr Haslam, we're sorry for the poor packaging and marked wood, our Customer Service Team would have happily sent you a replacement. If you haven't already had this issue resolved please could you contact our Customer Service Team on 0800 138 8288 so that we can put this right for you. We appreciate your feedback.

Posted 10 years ago

“quality bed and headboard. deliverd all ok thanks”

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Posted 10 years ago

“The bed arrived when stated and it is extremely comfortable”

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Posted 10 years ago

“The online service was fine, quick payment and confirmation email. However, when the delivery date arrived I had been looking out for the courier service and must of missed their call, they left no note to say they had visited and when I tried to contact BFD it seems near impossible to get through. Still trying to resolve this matter and it's been nearly 3 weeks!”

Helpful Report

Posted 10 years ago

Hi Mr Kenny, we're sorry for a missed delivery note not being left, we will feed this back to our Delivery Team and make improvements. If you haven't already had this issue resolved please could you contact our Customer Service Team on 0800 138 8288 so that we can put this right for you. We appreciate your feedback.

Posted 10 years ago

“Came on time, very good mattress.would recommend it. Good service.”

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Posted 10 years ago

“Gave the finishing look to newly decorated bedroom. The headboard is both elegant and classic.”

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Posted 10 years ago

“Boxes all came damaged, once opened there was a massive tear in the fabric”

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Posted 10 years ago

Hi Mr Hutchins, we're sorry for the damaged delivery, we will feed this back to our Delivery Team and make improvements. If you haven't already been sent a replacement please could you contact our Customer Service Team on 0800 138 8288 so that we can put this right for you. We appreciate your feedback.

Posted 10 years ago

“I ordered a bed and mattress and allowed 2-3 weeks for delivery only to be told the day before delivery was due that the bed was not in stock. Very poor service and would not recommend them to anyone.”

Helpful Report

Posted 10 years ago

Hi Ms Dunnett, we're sorry for the delay with your bed, we will feed this back to our Customer Service Team and make improvements. We appreciate your feedback.

Posted 10 years ago

“I ordered a bed that I believed to be in stock, I was emailed and called to say it wasn't and it would be up to a week til the bed came in stock which I said was fine. After the week was up I contacted them twice via email asking when I could expect delivery. 2 days later I was called to say the bed was in stock and I would be receiving it on the following Tuesday or Monday if they caught the courier in time. I received a text on the Sunday stating that the bed would be delivered on the Monday, so I took the day off to receive it - it never turned up, it also didn't turn up on the Tuesday either. I emailed them on Tuesday afternoon asking where my bed was and I was told that they didn't understand why I'd had a text as the bed was sitting in their warehouse waiting to be despatched for a Thursday delivery even though they had told me it would be there Monday or Tuesday! I emailed said stated the above and said it was unacceptable to mess us around like this as I had taken time off of work to sign for this bed... they never bothered responding. It took over 2 weeks and 2.5 days of time off of work to receive a bed they said was originally in stock. Customer service was horrendous and even though the bed turned up fine in the end, I wouldn't buy from them again.”

Helpful Report

Posted 10 years ago

Hi Ms Price, we're sorry for the delay in delivering your bed, for the incorrect delivery date, and for the poor service you received. We will feed this back to our team and make improvements. If you do have any other issues please could you contact our Customer Service Team on 0800 917 6518. We appreciate your feedback.

Posted 10 years ago

“Was delivered on date & time stated. Little bigger than i thought but very comfortable & well worth the money. Would buy from bfd again.”

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Posted 10 years ago

“Quick informative service. Kept us up to date every step of the way. Good bed will recommend them to friends”

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Posted 10 years ago

Bed Factory Direct is rated 3.9 based on 876 reviews