Bed Factory Direct Reviews

Name: Bed Factory Direct
Address: Bed Factory, Marl Road, Knowsley Industrial Estate, Bed Factory, Marl Road, Knowsley Industrial Estate, Knowsley
Rating: 3.92

3.9 Rating 876 Reviews

76 %

of reviewers recommend Bed Factory Direct

3.9

Based on 876 reviews

Customer Service
Communication Channels	Telephone

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Bed Factory Direct 5 star review on 9th May 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This service has been the most despicable I have ever come across and I do a lot of online purchasing. I never got a next day delivery despite receiving an email that it would hence I took a day of work to allow for this on top of that I didn't even get a phone call that it would not be coming then I had to ring myself to find out what was going on the next day I received a bed that I hadn't even ordered the wrong bed was delivered when I tried to phone back the lines and office were closed even though it was only 4.40pm and your office closes at 5pm I started to fear the worse that I was dealing with a hoax company I left lots of messages and email but no reply when I eventually got through the lady on the phone refused to accept they had sent the wrong bed despite me telling Her to check the website because on line I ordered a leather bed and I was delivered a fabric eventually after 20mins on the phone she Checked the website and said sorry the website is advertising the wrong fabric and she will get it looked at. I was absolutely fuming. I will certainly be never dealing with this company again.!”

Helpful Report

Posted 10 years ago

Hi Mr Ali, we're sorry that your bed was delivered late, the bed did leave despatch on time but our courier service contacted to let us know it would be one day late and notification was through SMS. We have checked our system and the bed ordered was a fabric bed as stated correctly on our website. If you do have any other issues please could you contact our Customer Service Team on 0800 917 6518. We appreciate your feedback.

Posted 10 years ago

“The service from ordering to receiving the bed has been excellent. My husband said the bed is the most comfortable bed he has ever slept on.”

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Posted 10 years ago

“Excellent service, very quick got the bed a day early. Would recommend!!”

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Posted 10 years ago

“the quality of the headboard is second to none and it was the cheapest price on the internet for the same item. So well done!”

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Posted 10 years ago

“Good company to deal with, bed arrived on time delivered right to door, however you need to make it clear if you stay in a flat as driver would only take it to ground floor level fortunately my son was at hand to lift it up the stairs, apart from that good quality bed for the money I paid”

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Posted 10 years ago

“Excellent service had my new bed within 3 days.”

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Posted 10 years ago

“.”

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Posted 10 years ago

“Order process was simple to navigate and complete. Order was delivered on time and in good condition. Bed was exactly are described and expected. Delivery men were polite and helpful. Would use BFD again.”

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Posted 10 years ago

“Excellent bed head looks lovely. The delivery was when I wanted it and it arrived safely, would use again.”

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Posted 10 years ago

“I've bought from bfd before because the website is easy to use and the service is great, mattress is very comfortable. Thanks again bfd.”

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Posted 10 years ago

“Yes bed was good just thought head board was higher than it was an assembly was cheap on plastic fixing delivery was excellent”

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Posted 10 years ago

“Very pleased with the item purchased, as advertised and very quick delivery”

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Posted 10 years ago

“Calamitous. Ordered bed, Website didn't pick it up. Ordered again, delivery time confirmed for 4 days away. Notification received that this wasn't possible 2 days before delivery. Cancelled order. Email did not get through as no one picks up replies to automated emails. Couldnt contact staff because Friday afternoon there is no one on the phone. Had to call store in Liverpool. Finally got a response. Cancelled full order. Payment still went out of my account. No refund for a week. Contacted BFD again. BFD waiting for confirmation that I wanted refund. Sent bank details. No refund one week later. Emailed again. BFD tells me my bank information went to wrong department. Received refund a few days later. Staff were pleasant, but the company and system incompetence means I will never use BFD again.”

Helpful Report

Posted 10 years ago

Hi Ms McDowell, we're sorry for the delay in cancelling your order and refunding your bed. We will feed this back to our Customer Service Team and make improvements. We are available on Friday afternoons and will check why on this occasion your call wasn't answered. We will also check why there was an issue with your refund. If you do have any other issues please could you contact our Customer Service Team on 0800 917 6518. We appreciate your feedback.

Posted 10 years ago

“Good service. However the quality of the product was bad and it took 3 replaced items along with many calls to sort it out.”

Helpful Report

Posted 10 years ago

Hi Mr McLean, we're sorry for the issues with your replacements. We hope the product you have is now to your satisfaction. If you do have any other issues please could you contact our Customer Service Team on 0800 917 6518. We appreciate your feedback.

Posted 10 years ago

“Great price and good quality customer service was very helpful. Delivered on time would recommend.”

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Posted 10 years ago

“Very good value for money easy to assembly massive storage and very easy to open it and close it Happy happy happy Angela”

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Posted 10 years ago

“the delivery men were very polite and unpacked bed taking all the packaging away. excellent service..thank you. they also covered their shoes because it was a wet and muddy day...very grateful thank you..”

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Posted 10 years ago

“Delivered within a couple of days from order. Bed met all expectations. Excellent service.”

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Posted 10 years ago

“Ordered a bed which was relieved promptly. Just moved house so didn't unwrap until a couple of weeks later. Headboard broken and chipped. Called company who asked me to send pictures. Did this and received an email back informing me that as it had been so long between delivery and informing them of damage they could be sure when damage occurred and do offered me a £20 refund! Emailed explaining that we had recently moved house hence the delay in unwrapping the bed and that I wasn't happy with £20 refund- no reply. Very poor customer service.”

Helpful Report

Posted 10 years ago

Hi Ms Macdonald, we appreciate your delay in opening the goods when received. We do state in our terms and conditions: "4.6 Please check your items upon delivery, items must be in a satisfactory condition before signing for the goods." This is to ensure that if there is damage we can also return the item in time if it is from a supplier and not manufactured by Bed Factory. As a gesture of goodwill our Team offered a payment to cover the damage. If you would like to discuss this further please could you contact our Customer Service Team on 0800 917 6518 and we'll be happy to help. We appreciate your feedback.

Posted 10 years ago

“Good value. The divan bed arrived with a broken slider. The broken part was out of sight and would not be used so we didn't take it further. From the web site we were not sure what the colours like Topaz Damask were, perhaps it is there somewhere but we couldn't find it.”

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Posted 10 years ago

Bed Factory Direct is rated 3.9 based on 876 reviews