The overall service by the bed factory was great, the bed was delivered on time on the date arranged. My gripe is with the quality of the bed, on two of the wooden slats on the foot board there was no holes drilled for the doweling to be put into, so I had to get my drill out and drill my own holes, which was tricky as the wood is very thin, fortunately I made a very good job of this and you wouldn't know. I couldn't be bothered to call the bed factory to complain as it would have meant packing up and returning the bed and arranging collection, just too much hassle. I suppose I would recommend the bed factory if asked because the service was good.