Bed Factory Direct Reviews

Name: Bed Factory Direct
Address: Bed Factory, Marl Road, Knowsley Industrial Estate, Bed Factory, Marl Road, Knowsley Industrial Estate, Knowsley
Rating: 3.95

4.0 Rating 863 Reviews

77 %

of reviewers recommend Bed Factory Direct

4.0

Based on 863 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 24%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	6 - 12 Hours

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Bed Factory Direct 5 star review on 9th May 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good quality & service, quick delivery. The item was well packaged and as described.”

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Posted 8 years ago

“fast service and quality goods”

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Posted 8 years ago

“Very pleased with the bed I ordered. Really good quality, easy to assemble and looks fabulous! The mattress is lovely and very comfortable. Good service except that I did not get an email confirming the delivery date, therefore I missed the delivery and had to phone up and reschedule. Perhaps I should have just assumed I would get the date I asked for.”

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Posted 8 years ago

“fast delivery good bed”

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Posted 8 years ago

“Liked it, assembles quickly, sleek packing, good value for money.”

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Posted 8 years ago

“Bed was delivered quickly and smoothly. Very helpful although for a superking bed only one lady delivery driver so we had to help unload the boxes”

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Posted 9 years ago

“Really pleased with the bed itself, great value. However, like many other reviews, I found the delivery company rude & sullen. Bed Factory itself sold me a good product at a great price which was dispatched very quickly, but I very nearly chose another supplier based on comments regarding delivery.”

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Posted 9 years ago

“the bed was slightly damaged,however you did compensate,”

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Posted 9 years ago

“Ordered and delivered without a problem”

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Posted 9 years ago

“Pleased with the price, arrived in time. I'm a happy customer and will definitely recommend Bed Factory Direct”

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Posted 9 years ago

“I was a bit disappointed with the mattress I ordered and didn't think there would be a fusty smell which is awful I'm still buying covers to disguise the smell it hasn't worked yet”

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Posted 9 years ago

Hi Ms Forrester, we're really sorry that there is an issue with the smell of your mattress. I’m going to ask one of our Customer Service Team to contact you so that we can put this right. If there's anything else we can help you with please don't hesitate to contact us: 0800 917 6518 (Mon-Fri, 9am-5pm). We appreciate your feedback.

Posted 9 years ago

“Quick delivery, problems sorted out in a timely manner, would certainly use again,”

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Posted 9 years ago

“No problems with the bed I purchased, firm but comfy. Many thanks for NOT sending me an email making me aware what day to expect delivery of the bed. By chance I was in to take delivery of it. Delivery lads said they get told quite often that they had not been expected.”