Bed Factory Direct Reviews

Name: Bed Factory Direct
Address: Bed Factory, Marl Road, Knowsley Industrial Estate, Bed Factory, Marl Road, Knowsley Industrial Estate, Knowsley
Rating: 3.95

4.0 Rating 863 Reviews

77 %

of reviewers recommend Bed Factory Direct

4.0

Based on 863 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 24%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	6 - 12 Hours

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Bed Factory Direct 5 star review on 9th May 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Took longer to arrive and I contacted the company. Good when it arrived”

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Posted 8 years ago

“The delivery was spot on”

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Posted 8 years ago

“Bed arrived on time. Really comfy bed, easy to assemble.”

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Posted 8 years ago

“Materace is very comfortable. Bed is OK but because is not wooden all it's creak.”

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Posted 8 years ago

“Easy to order website and even delivered to the highlands for free!!”

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Posted 8 years ago

“Will use again...”

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Posted 8 years ago

“Ordered the bed base on line. Arranged delivery for the next week. I rang on the morning and eventually managed to speak to someone - they informed me delivery was not imminent, I glad to arrange it for the next week. This time the delivery arrived as promised (7.30am - perfect). Only criticism would be the customer service - needs some work I feel. The actual product is as expected and good quality.”

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Posted 8 years ago

“Our bed is great. The only disappointment was it took longer than it should have as only part of the order arrived at the delivery point so we waited at least a week before it came and as we were coordinating moving back in to our house we had to spend another night elsewhere.”

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Posted 8 years ago

“The gram was delivered promptly on time but did have a few minor scratches”

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Posted 8 years ago

“This was such a disappointing purchase - it looked such a pretty bed but is made using the absolute minimum of slats ensuring the absolute minimum of comfort. According to any bed manufacturer or bed slat supplier, slats should be no further apart than 6cm in order to provide sustained support for the mattress. On this bed they are up to 9.5cm apart in places. In addition there is a flat slat across the centre of the bed just where the heaviest part of the sleeper will generally rest. The result of this is that the slats can clearly be felt through the mattress and will in time cause damage to the mattress through their lack of support. Given the specifically spaced, drilled holes in the frame it is difficult to add more slats. I even went to the trouble and expense of instating correctly spaced solid slats but this was what I was getting away from, wanting a sprung base. I miserably put the bed on ebay and went into a bed shop and bought a bed I could see first. Doh! Be warned.”

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Posted 8 years ago

“Good service, efficient and up to date.”

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Posted 8 years ago

“Really happy with the bed I ordered. However it arrived much earlier than I asked, so nobody was there to take the delivery. The delivery man then attempted to store the package under the stairs in front of my neighbours flat (in the pouring rain). My neighbour intervened and kindly kept it in his flat until I got home. But I had actually requested a delivery date a week later to ensure someone would be at home. It all turned out well and I got my bed a week early, but could have ended up with a soggy pile of wood too.”

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Posted 8 years ago

“Good customer services reported a shortage on day of delivery acted on it immediately and despatched same day found bed/ mattress/& all other items bought were as website stated all of a good quality would not hesitate to contact company in the future”

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Posted 8 years ago

“Good value and good service.”

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Posted 8 years ago

“Nice matress!”

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Posted 8 years ago

“Really pleased with my bed, looks exactly as it did online. Easy to put together although definitely a two person job. My only quibble was with the delivery , it arrived an hour and a half after my delivery slot. Although I was alone in a first floor flat, they wouldn't carry it upstairs and left it in the entrance hall. It was a King-size bed!”

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Posted 8 years ago

“Very easy to order online, which reminds me, I need to order a new bed for the spare room, and yes I will be using you again ????”

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Posted 8 years ago

“Bed was delivered 3 days late but overall the service was good. I would suggest you maybe offer an assemble service even at a small cost, I'm a female with lung problems & it took me over 4 hours to put it together & boy was I ready to get into it.”

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Posted 8 years ago

“Bought a memory foam mattress to use on a child's bed - very good”

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Posted 8 years ago

“Delivery driver and his colleague were excellent . The bed is performing well.”

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Posted 8 years ago

Bed Factory Direct is rated 4.0 based on 863 reviews