Bed Factory Direct Reviews

Name: Bed Factory Direct
Address: Bed Factory, Marl Road, Knowsley Industrial Estate, Bed Factory, Marl Road, Knowsley Industrial Estate, Knowsley
Rating: 3.93

3.9 Rating 874 Reviews

77 %

of reviewers recommend Bed Factory Direct

3.9

Based on 874 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

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Bed Factory Direct 5 star review on 9th May 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The member of staff called Paul gave me an outstanding level of customer service, understanding and total willingness to help me. I, therefore, would always recommend the company to others. We are also very satisfied with the Montana mattress.”

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Posted 10 years ago

“Good service and easy to use website. The bed was easy to build”

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Posted 10 years ago

“I was very happy with my mattress, the delivery was very fast, great value for money and very comfortable, the service was really good too would definitely recommend you to anyone.”

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Posted 10 years ago

“i am housebound unable to walk ,ordering this bed was TICKETY BOO .GREAT .the men who delivered 2 OF THEM put mattress on bed happy smiling no moaning .and mattress is comfortable for my bad back .was ordered and delivered in less than 4 days .emails keeping me up to date .what more can i say ,only i wish the firm well .these days a company is rare to find so good as they are .order a bed you will be tickety boo like i am .”

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Posted 10 years ago

“The service was excellent and the product second to none, even though I felt slightly misled by the website in thinking that there was a mattress included in the price; there wasn't. A problem with delivery (not Bed Factory's fault) was sorted out within two hours of my contacting them and I received the missing item the very next day. Overall a very good company to do business with and I would certainly recommend them.”

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Posted 10 years ago

“Good price, good product and fast delivery.”

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Posted 10 years ago

“Such a lovely bed frame. Many thanks”

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Posted 10 years ago

“Excellent value and quick delivery”

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Posted 10 years ago

“Arrived right on time. Brilliant service. Thank you.”

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Posted 10 years ago

“excellent service did not have to wait long for delivery bed was just as it was described and the mattress is really comfortable”

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Posted 10 years ago

“Good quality and service”

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Posted 10 years ago

“Excellent service can't fault it”

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Posted 10 years ago

“Would recommend this supplier - quick and helpful service and amazing value for money”

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Posted 10 years ago

“Excellent price for a fantastic bed frame which was easy to assemble using the guide provided. I was informed every step of the way where my order was and received courtesy calls and emails throughout. The delivery went smoothly and on the agreed time and date. I wouldn't hesitate to recommend bedfactorydirect, it's goods and it's staff to friends and family 5* excellent service”

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Posted 10 years ago

“Simple , straightforward and good service.”

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Posted 10 years ago

“great and easy web page great item and quick delievery will use again”

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Posted 10 years ago

“Bed delivered very quickly and good quality. Also, rang to arrange delivery - which was good.”

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Posted 10 years ago

“Excellent and friendly customer service. I ordered the bed on a bank holiday Sunday and received a telephone call on the Tuesday to say they were sorry but would not be able to deliver the bed until the following Monday. The bed arrived as promised on the confirmed delivery date and the couriers even carried it upstairs I did have a query about the headboard which was dealt with extremely promptly I am very pleased with the bed and would recommend this company to anyone”

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Posted 10 years ago

“I ordered this bed originally from a different company and had a terrible time with a broken bed (twice) and two months to get a refund. I really wanted this bed so came to Bed Factory Direct. I rang them initially to get some reassurance that the same thing wouldn't happen with them. They were great and very helpful. I ordered the bed and got a delivery confirmation very quickly. On the day I got a two hour time slot (not 'sometime between 7am and 8pm' like with the other company!). It arrived as scheduled in perfect condition and the driver was exceptionally helpful. All in all I am a very happy customer. Many thanks!”

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Posted 10 years ago

“Good value and excellent customer service + speedy free delivery.”

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Posted 10 years ago

Bed Factory Direct is rated 3.9 based on 874 reviews