“Clear website with a straightforward ordering process. My bbq arrived very swiftly, very well packaged. Assembly instructions were clear and the quality of the product looks to be good.
Looking forward to trying it out when the weather improves.”
“BBQ World delivers just a sales experience which isn't very good. Just a number and process and it is all about sales volume. Disappointing there is no human customer services, so any return is all in the paperwork and at the customer's cost. Content on the site about each product is not as good as it could be for a shopping experience especially more frustrating as the customer has to pay for the returns if it was right. Had the site been better the decision would have been easier. Disappointing will find outer sites to use.”
“This company is excellent, I purchased a Weber BBQ at a great price and it turned up within a few days.
When opening the package there was a damaged grill and this is where they were fab, I contacted them with a photo of the damage and they responded each time within hours and arranged for a new item to be sent out direct from the manufacturer who should also be commended on there service.
It’s refreshing to deal with a great customer service team which unfortunately is not the norm in recent times.
Give yourselves a pat on the back more online companies like BBQ world & Weber is the answer to our prayers.”
“Very easy website great range of products competitively price. Delivery very quick product packaged safely but without over packaging. After being let down by another online retailer I was very pleased with the service received.”
