“BBQ World delivers just a sales experience which isn't very good. Just a number and process and it is all about sales volume. Disappointing there is no human customer services, so any return is all in the paperwork and at the customer's cost. Content on the site about each product is not as good as it could be for a shopping experience especially more frustrating as the customer has to pay for the returns if it was right. Had the site been better the decision would have been easier. Disappointing will find outer sites to use.”
“This company is excellent, I purchased a Weber BBQ at a great price and it turned up within a few days.
When opening the package there was a damaged grill and this is where they were fab, I contacted them with a photo of the damage and they responded each time within hours and arranged for a new item to be sent out direct from the manufacturer who should also be commended on there service.
It’s refreshing to deal with a great customer service team which unfortunately is not the norm in recent times.
Give yourselves a pat on the back more online companies like BBQ world & Weber is the answer to our prayers.”
“Very easy website great range of products competitively price. Delivery very quick product packaged safely but without over packaging. After being let down by another online retailer I was very pleased with the service received.”
“Excellent range on line to view, found a really good model discounted, was delivered on a pallet two days later. Really pleased with the whole experience”
“Saw this E 310 on offer so decided to replace my old E 310 which is 13 years old. Already built what an improvement can’t wait to start using roll on the better weather.”
“Easy to search and place the order. The items arrived promptly and well packaged. The only thing I didn't like was the 2-3m of plastic air pockets used to pad out the box - I would prefer a smaller box and recyclable padding.”
“Ordered the Weber spirit ll during the day at 13:30 and it arrived the next day at 08:30 that has to be some sort of record !! That’s the quickest delivery I’ve ever experienced anyway...product arrived on a pallet in perfect condition!,the overall experience from booking to delivery has been superb I will be recommending bbq world ..to the world!
Thank you
Paul”
