“DONT BUY ANYTHING FROM THIS MOB.
I ordered a Char-Broil Professional BBQ, arrived with a very large sticker on one of the shelves, upon trying to carefully remove the sticker, none of the glue from the sticker came off, only the top part leaving All the glue/residue full length, nothing removes it, spent hours trying (shouldn’t have to at this price), it’s all marked now, we have tried everything.
So, I emailed ‘customer service’ basically said couldn’t care less, offered no exchange, inconvenience discount or acknowledgement that we have a product covered in glue that won’t come off, even the corners where we tried to remove have marked the shelve.
Anyway, THESE GUYS DONT CARE so you better just hope you don’t have any issues as nothing will get resolved, avoid, avoid, avoid. Buy from someone else.”
“Purchased a Safari Chef 2 Lite and asked all sorts of questions on wieght, gas etc, staff were very helpful and even gave me the email address for the supplier incase I had any questions. Great service guys”
“Bought a grill plate for our son in law who was very pleased with it. Easy to purchase provided you know the model or model number of the barbecue you purchasing the part for. Delivery arrived on specified day with plenty of notice from the delivery company.”
“I spent £350 on a bbq that came without a small component that is needed to spark the bbq. I wrote to the company 2 weeks ago and have hear nothing, zip, nada. If you want customer service, I cannot recommend this company.”
“I was looking to buy an inexpensive pizza oven to try making home made wood fired pizzas.
I found that not only was BBQ world the cheapest for the same oven but also had the biggest selection, I will certainly be going back when I decide to upgrade to a permanent oven.”
“Order process very quick and easy and the person I was dealing with was very polite, friendly and able to answer my questions. The delivery happened ‘exactly as it said on the tin’. Well impressed. Thank you”
