“Before ordering I asked a few questions and received a detailed reply promptly, written in plain English! Very good customer service. The product arrived before its due date and I am now looking forward to barbecue weather in order to use it!”
“This is the second time I have purchased this item from you and your delivery and service has been great each time. Last time I had ordered an incorrect pan and you sent the replacement out to me straight away.
Had to order a second one as the first one (only used three times) was stolen with our caravan!”
“Product arrived in good time and was slightly cheaper than in other stores. One star removed as, though I appreciate the lack of excess packaging, the fact that it was delivered in it's original box with no bag or box to hide its contents meant that it did ruin the surprise when the delivery man handed it to my husband for whom it was a christmas present! Maybe there is an option at check out to indicate it was a gift that I was not aware of?”
Hi James
Apologies for the delay in delivery. We despatched your order on Tuesday 24th after the order was placed over the prior weekend.
Our courier company have made a number of attempts to call you on the landline number you provided as per your request for us to contact you before the delivery is made.
It seems the telephone number provided is missing digits and is also hyphenated, but we've not had any response from you to arrange the delivery as yet.
If you could either contact our customer support department or call the number that we sent to you on the 1st of December when we were informed by our courier that we were having problems with delivery then we'll get the bbq delivered to you as soon as possible.
Once again apologies for the delay.
Many Thanks
“I saw an advertisement for Weber and noticed the rotisserie for the spirit series and rather fancied it. It was a good price so treated myself. Looking forward to next summer now to try it out.”
“My product still hasn’t arrived apparently they can’t find our house. We’re the only house in the postcode, 2 separate couriers found it just yesterday.
According to the reasons for not delivering they couldn’t find the house and we weren’t home. Would love to know how they knew that...
Let’s see if they rock up today as promised!”
“Excellent service. The item arrived promptly however the grill pan had a slight chip on it. BBQ world sent a replacement immediately and said we could keep the original as a spare.
Fantastic service.
Thank you”
