“I can’t complain about the customer service (from their retailer) as it was excellent but the BBQ arrived with several parts damaged or dented. A replacement has been arranged quickly (again, by their retailer). For such a
Large item with many components I would have thought quality checking would be paramount, but am willing to accept the damage could have happened in transit.”
“The BBQ is a beast, but ours was delivered with a few dents to the front! Which are really visible!
I have tried to contact BBQ world 3 times and no one has got back to me! Pretty poor service for an £1100 BBQ.
Please contact me asap!”
“Ordering was easy however wrong things came to what I ordered and returning is not easy
Be sure you order exactly what you want as if like me you will not even bother returning as you post it and no refund process at all apart from a refund if and when they receive it”
“Great service, ordered online and my BBQ arrived quickly. When we put it together we noticed it was missing a screw. I called customer services and they were friendly and helpful and resolved the issue immediately. Really responsive, really helpful, really friendly. Great service.”
