“Good price etc and dispatched same day though DPD is overstretched so didn't deliver until the 3rd day - sent emails saying too busy on day 1 and 2! Down to local driver having us as the last drop of the day. Otherwise all good. Second-order (cover) came the next day via DPD so likely just a one-off issue.”
“The product (Weber barbecue) arrived exactly when I was told it would arrive. Shortly after ordering, but before delivery, I had a query. I phoned BBQ World. I was quickly put through to the right department and the phone was answered by a person, (increasingly rare these days,) and my query was dealt with quickly, efficiently and politely. I would say the service I received was excellent.”
“Order delivered on time and with no fuss. They phoned to double check my order as one item was possibly incorrect, rather than just sending. Good customer service.”
“This is the second Broil King gas barbecue we've bought from BBQ World, the last one years ago and it finally went to BBQ heaven so we had no hesitation in going back to them for a new one as they only sell quality brands. Great price and speedy delivery, what more could you ask for? A* from me!”
“Product was delayed due to new stock not arriving. Kept informed of situation and offered refund if I wanted. Decided to wait and product was shipped as soon as it arrived.”
“We are really pleased with our Weber BBQ, it was the best price we could find, arrived quickly and was packaged very well. I would highly recommend BBQ World. Thank you so much.”
“£1500 Broil King BBQ arrived with part of the body broken inside the packaging. Have been waiting for days for Dawsons / BBQ World to respond to confirm when the replacement part will be provided. Shockingly poor service for a high value order. Will not be using them again.”
“Whilst the delivery of my order (Cadac BBQ) was quick I was left disappointed when it arrived damaged. These things happen but it feels wrong that two weeks later and no replacement has arrived
Very poor in my opinion”
“The ordering process was simple and BBQ was delivered earlier than anticipated.
The shipment was in perfect condition and assembled with relative ease.
Happy customer”
