BBQ World Reviews

Name: BBQ World
Address: 54-56 King Street, 54-56 King Street, Lancashire
Rating: 4.82

4.8 Rating 3,793 Reviews

96 %

of reviewers recommend BBQ World

4.8

Based on 3,793 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

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BBQ World 5 star review on 28th November 2023

125

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The website is fairly no hassle and the payment was easy. The courier that dropped the goods was supposed to be next day and it took four, so if you need the product urgently, do no order from here. Additionally, they do not provide tracking numbers by default, so you need to call them to obtain; frustrating. Otherwise a good service, the customer facing team i spoke to on the phone were polite and helpful so props to them for getting the company 3 stars and not the 2 for the poor delivery and communication.”

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Posted 3 years ago

“BQ638159 The order hasnt arrived I assume because bbq and cover not in stock yet. Would be nice if I will be emailed when it is due please thanks. Mark”

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Posted 3 years ago

“Ordered Kamado Joe Big Block lump coal. The item was packaged well and arrived in timely fashion. If only the courier took more of an effort as the package was delivered damaged and with a hole through the bag and the coal broken into smaller pieces and laying in the box.”

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Posted 3 years ago

“The wires aren’t long enough”

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Posted 3 years ago

“BBQ World products and services were accurate and timely. However, the delivery was dreadful. The delivery driver was rude, unhelpful, and frankly disrespectful. I wont be using BBQ World again based on the delivery.”

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Posted 3 years ago

“I have dealt withh BBQ World several times without problems, but this time I ordered Heat Beads which when they arrived had been so poorly packed that 1 bag had split open, this was due to the fact that the boox was too big and had no packaging init so the bags could jus fly around!!”

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Posted 3 years ago

“Not bought for me so can't review”

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Posted 3 years ago

“Good value but customer service leaves something to be desired, but got our problem resolved in the end so can't complain too much.”

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Posted 4 years ago

“Excellent product. Awful delivery arrangements. Incorrectly advertised as next day delivery - took > 7 days to be delivered. Inflexible delivery arrangements, rude delivery staff, delivered on enormous pallett which you have to dispose of yourself. Please change your delivery arrangements.”

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Posted 4 years ago

“Your loyalty vouchers have significantly reduced in value so I shop elsewhere more often now”

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Posted 4 years ago

“Purchased items in sale reasonable price, lights disapointing, delivered quickly, no instructions for griddle re sealing.”

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Posted 4 years ago

“Asking for reviews (auto-generated) seems to be a matter of course for even the most basic of transactions these days. Dubious as to whether anything happens as feedback goes to a third party. As I’ve emailed you directly over issues with my Weber, I’m a bit surprised you’re (your data/mailing agency is) sending me this. But if it really helps, and to reiterate, the base bowl on the bbq has been dropped, cracking the ceramic and interfering with the blades. A replacement has been sent and the fiddly business of reassembling starts again. No real apology from anyone. Retailers need to bash manufacturers around the head a bit unless your brand becomes tainted by their shortcomings. I’d use bbqworld again but I won’t be buying a Weber.”

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Posted 4 years ago

“Ordered a campingaz series 3 EXS bbq, best price I could find and arrived within 2 days, however not supplied with a gas hose or regulator, contacted bbqworld only to be told bbqs not supplied with these regulators or hoses, went to my calor gas supplier and bought hose and regulator, then got a message from bbqworld stating that it should have been supplied with them and will send out separately, not what l expected”

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Posted 4 years ago

“Asked for delivery to be made at the weekend which did not happen. When speaking to the office the person that we dealt with was very helpful and made sure that the delivery happened on Monday which it did and then phoned to make sure that it was delivered. Cannot praise her enough!”

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Posted 4 years ago

BBQ World is rated 4.8 based on 3,793 reviews