Asking for reviews (auto-generated) seems to be a matter of course for even the most basic of transactions these days. Dubious as to whether anything happens as feedback goes to a third party. As I’ve emailed you directly over issues with my Weber, I’m a bit surprised you’re (your data/mailing agency is) sending me this. But if it really helps, and to reiterate, the base bowl on the bbq has been dropped, cracking the ceramic and interfering with the blades. A replacement has been sent and the fiddly business of reassembling starts again. No real apology from anyone. Retailers need to bash manufacturers around the head a bit unless your brand becomes tainted by their shortcomings. I’d use bbqworld again but I won’t be buying a Weber.