“Had no complaints with the order process until my order didn't show up as planned on 9th October, which wasted whole day between 8am and 6pm waiting. Managed to contact someone Saturday who said it had been put on Monday 12th delivery. So had to wait again until 1.35pm for delivery, these were both on working days! When plumber opened boxes some days later found that the valves had not been delivered as per the order! So had to ring again to get these delivered next day, which thankfully they were. Your staff were great, but the whole experience was not I'm afraid. Wasted a day and a half off work.”
“Was a bit worried from ordering as haven't heard of them in the past but no problem, next day pellet delivery as promised, called them up to check ETA and didn't have to wait long for a call back. Delivery chap was nice and helpful.
Furniture feel solid, with a toilet pan from soak.com
They even photo the pallet the day before. Will use again.”
“Excellent quality radiators, so much better than the big DIY chains I have used for over a decade.
Service is also better in my experience. Placed the order and chose a delivery date. The delivery was perfect and couldn't fault it.
Turns out I was missing a valve I had ordered. Emailed them, and they responded the following day, they despatched the missing valve and it was here the next day!
10/10 for product quality and service. Would buy again.”
“Really happy with the quality of the sink tap and waste. Prices were competitive too. It was great being able to collect as well as it took days off the job waiting for the post man”
“The radiators are great and also at a great price! The only issue I had was with the delivery, I called to ask a rough time and I was told between 3-5 however they were delivered in the morning. It was a good thing someone was at the house otherwise I don’t know if they would have been left outside.”
Thank you Hannah for your valued review. The couriers must have changed route, but pleased to hear you received it safely. I will pass your comments onto our couriers for future reference.
Thanking you. Keep safe.
Polly.
Bathroom Mountain
Thank you Steve for your five star excellent review.
I will pass on your comments to our Bathroom Mountain team.
Best regards.
Polly.
Bathroom Mountain.
