“Our overall experience with Bathroom mountain was negative. We ordered a bath and shower screen and paid extra for next day delivery - which never arrived the next day. We spoke to customer service at Bathroom Mountain - who were actually fantastic to deal with but they are let down by the terrible courier service that they use. We couldn't accept delivery for the day after the originally planned delivery which was communicated to the courier who then turned up on that day anyways, then refused to come the next day and then eventually delivered it a few days later following multiple calls between us, Bathroom Mountain and their courier service. The courier doesn't give you any window of time and doesn't even tell you what day they are coming so it just makes it incredibly inconvenient to deal with them.
Our bath ended up being cracked and we had to get a replacement and the shower screen didn't come with the correct fittings. All our calls were handled promptly and really professionally by the customer care team at Bathroom Mountain but the company should really rethink the courier service they use.”
