“Complete satisfaction as I’ve taken delivery of my new HiB cabinet today that is now installed. It was straight forward ordering through Bathquest, who I chose as prices competitive and they were kind enough to keep me updated on the order progress even when my email had glitches. Thank you to HiB delivery man who phoned before delivery & delivered on time.”
“Our experience was excellent due to the service given to us by The branch manager Steve Hargreaves.
It is very disappointing to learn that you are closing your branches as having a showroom of this size is very beneficial when everyone is moving to online.”
“Order an HIB mirror. Price was excellent.
Unfortunately the mirror arrived broken not a shock given the nature of the item. Called Bathquest who sorted a replacement straight away which was delivered 4 days later.
Prompt delivery. Great price and customer service. What more could you want.”
Thanks for leaving your feedback with us. Sometimes accidents happen like you mention and thank you for coming straight to us so we can resolve it and sort out a replacement. We look forward to supplying more quality products in the future!
Hi Barnaby Griffiths,
I can see on our system your most recent purchase has in fact came through just the once, so not to worry!
Attempted to get in touch with you but couldn't get through, so I'll explain here too:
Our payments are completed through SagePay (one of the leading online processors) and it is not possible to be charged twice for one order.
If you attempted the payment and it failed at checkout, or you clicked 'Back' during the payment process it may have left a 'shadow' on your credit card. Which unfortunately we have no control over and is just a current failing of the UK banking system.
But not to worry!
Typically this 'shadow' will come off your account naturally within a few days, and if not just contact your bank.
Once again this is nothing we caused or have control over and it will sort itself out in a couple of days (if it hasn't already by now).
Please consider updating your review with us, as this review should be for your bank not Bathquest :)
Thanks in advance,
Kevin and the Bathquest Team
If you need further info give us a call: 01234 216720