Bathquest Reviews

Name: Bathquest
Address: 18, Saint Martins Way, Bedford, Bedfordshire
Rating: 4.73

4.7 Rating 215 Reviews

95 %

of reviewers recommend Bathquest

4.7

Based on 215 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01234216720

Email:

sales@bathquest.co.uk

Location:

18, Saint Martins Way, Bedford
Bedfordshire
MK42 0LF

Bathquest 5 star review on 15th August 2023

ALLAN M

Bathquest 5 star review on 14th November 2022

John S

Bathquest 5 star review on 20th March 2022

Margaret R

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very helpful staff with good prices”

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Posted 3 weeks ago

“I bought a Monarch Master water softener. The price was competative and the service was good, they beven chased Monarch to make sure it was delivered to me in time and called me back. Good old fashioned service!”

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Posted 4 weeks ago

“Should have let the driver take away the pallet, but otherwise fine”

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Posted 1 month ago

“Good service fast delivery direct from manufacturer”

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Posted 3 months ago

Thank you for your positive review. Regards Cheryl Bathquest

Posted 2 months ago

“Delivery on time, brilliant. Very well organised. Unfortunately, even if it did day everything was there, it wasn't....missing inlet and outlet pipes. Rang. Told it never happens...it did... I must say however that the missing pipes came the day after so thank you. It is a shame that it was a bit of a waste of my plumber's time (for which I will have to pay). All sorted now and working.”

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Posted 4 months ago

Thank you for your review. We apologise that a part was missing from the box and we have taken this up with the manufacturer Regards Kevin Bathquest

Posted 2 months ago

“No delivery yet been a while”

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Posted 5 months ago

“I purchased a HiB bathroom cabinet which arrived with a smashed mirror (courtesy of DHL!). Initially Bathquest proposed sending me a replacement mirror door, which I was unhappy about owing to the amount of broken glass and splinters in the packaging. They subsequently agreed with HiB to send me a new cabinet. I would add that their price was highly competitive and I would have given five stars but for the hiccup over replacing the cabinet.”

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Posted 5 months ago

Hi, Thanks for taking the time to post a review, glad we got the broken glass resolved for you. Regards Kevin Bathquest

Posted 4 months ago

“So far so good. Ordering slick. Item delivered on 7th day. Only critique, would have liked warning of delivery date. Fortunately as it was early morning I was still at home getting ready for work. Cabinet still to be installed - can review quality at a later date.”

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Posted 8 months ago

Hi Christine, We do ask that all couriers book in a delivery or provide tracking and apologise if this one slipped through the bet. Regards Kevin Bathquest

Posted 4 months ago

“Order placed for my monarch water softener, competitively priced and easy to order. We were advised when to expect delivery , and was delivered on time. Overall very pleased with the high level of service recieved.”

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Posted 10 months ago

“Ordering process quite straight forward, however, ignored a request noted on the order and I had to send 2 follow up emails to get a response to my request.”

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Posted 10 months ago

“I was pleased the prompt delivery, but disappointed not received the user manual”

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Posted 1 year ago

“Good price for product. Delivery was delayed but not to long and delivery driver was very good”

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Posted 1 year ago

“Really approachable company with great customer support. There are some minor issues around the online e commerce experience but more than made up with by the friendly service.”

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Posted 1 year ago

“I have only rated with a four only for one reason otherwise everything was exceptionally good and would have deserved a five star. Because l was late ordering the item l missed out on next day delivery, which l understood completely, however because of the amount l spent l think l should have had some kind of correspondence confirming my order, just a quick email saying thanks for your order, would have been satisfactory, instead it was down to me to ring you up and confirm you had received the order.”

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Posted 1 year ago

“Effective efficient supply of our new water softener.”

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Posted 2 years ago

“Prompt delivery and friendly service but their communications could be better. My order confirmation went missing and there was no despatch notification; it wasn't until DHL sent me a text that I knew my cabinet was coming. It arrived damaged so I had to organise a replacement. They were very helpful but my issue only progressed at the rate of one email a day.”

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Posted 2 years ago

“Not yet possible to review as delivery has been delayed until June.”

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Posted 2 years ago

Dear John, Thanks for leaving your feedback with us. We look forward to supplying more quality products in the future! Bathquest Team

Posted 2 years ago

“I cannot comment on the shower yet because I am still waiting on my plumber but all looking good. Bathquest delivered when they said. Given all the problems with the EU and covid it was refreshing to find a company who told me how long it would take. I have run a business honesty really works. Well done.”

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Posted 2 years ago

Dear Diana, Thanks for leaving your feedback with us. We look forward to supplying more quality products in the future! Bathquest Team

Posted 2 years ago

“Good condition item that was delivered a little late, but a three week likely delay was warned after ordering.”

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Posted 2 years ago

Dear Chris, Thanks for leaving your feedback with us. We look forward to supplying more quality products in the future! Bathquest Team

Posted 2 years ago

“prompt delivery - no issues with product so 4 stars”

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Posted 2 years ago

Dear Mark, Thanks for leaving your feedback with us. Is there anything we could have done to make this a 5-star experience for you? We look forward to supplying more quality products in the future! Bathquest Team

Posted 2 years ago

Bathquest is rated 4.7 based on 215 reviews