Bath Panel Store Ltd Reviews

Name: Bath Panel Store Ltd
Address: Manor Farm, Lower Rainham Road, Gillingham, Kent
Rating: 3.02

3.0 Rating 168 Reviews

51 %

of reviewers recommend Bath Panel Store Ltd

Company Reviews

Metrics

Info

3.0

Based on 168 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 63%
Accurate And Undamaged Orders	Greater than 57%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult

About Bath Panel Store Ltd:

Bath Panels of quality, made in our UK factory at amazing prices.

Visit Website

Phone:

02081665941

Email:

sales@bathpanelstore.co.uk

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Bath Panel Store Ltd 5 star review on 26th February 2026

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered a white tongue and groove bath panel back in January without reading any reviews. When I read the reviews of this company I was very worried and considered trying to stop order. How wrong I was. The panel arrived on time with email updates re delivery and was exactly a described and excellent quality. Recently I had to remove panel for an unrelated leak and lost one of the brackets. I emailed the company and heard back almost straight away. I was informed that a new bracket would be posted that day. It arrived the next morning with two extras at no cost to me. I can only speak for myself but my experience of this company has only been one of complete satisfaction with there products and service.”

Helpful Report

“Bought Aqua cloak bath panel & matching toilet seat. Was distraught when I thought I'd scratched the "scratch resistant" seat. Sent e-mail which was replied to immediately saying it was likely the protective film hadn't been removed. I was adamant I had done this. Anyway to cut a long story short -I actually hadn't & throughout my numerous e-mails the guys at BPS kept their patience & always responded (& didn't say "I told you so" after the event!!) Can't fault the service I've received!”

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“What lovely people. I purchased bath panels and got all the help I needed. The panels are just as the description, absolutely beautifully made and I couldn't have got these in any store. Thank you so much Bath Panel Store and, in particular, Brendan, who has been so helpful all through from ordering to delivery. Thank you Brendan.”

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“I was initially a bit reticent to spend quite so much money on a “cut to order” bath panel online and trust that my measurements would be understood / followed and to trust in the quality regardless of the guarantee. The result was a perfect fit and a very good quality, well finished panel. The gloss finish looks good in situ and all the panel edges (including the cut ones) were well sealed. The end product did more than justify the price I paid, it’s a solid MDF panel that has been very well crafted and finished as well as carefully packaged for delivery. In my opinion it’s a premium quality service and product that will last well.”

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“The staff were very helpful and knowledgeable when I rang with the phone query. After placing my order online I was run by a member of staff just to confirm that my order met my requirements. Also as I placed the order just before Christmas they made a special effort to clear all orders before the Christmas holiday and so it arrived very swiftly.”

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“Fantastic customer service and swift delivery. Very happy.”

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“I got exactly what I ordered and it was delivered on time.”

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“Hassle free ordering , prompt delivery , good quality product , will use this company again.”

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“Very efficient service with prompt delivery. Goods as described”

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“Good quality product made exactly to specifications. Quick delivery and helpful on phone before order.”

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“Good delivery even with only a few days to Christmas . Good quality product not using as a bath panel but for the top of a cupboard.”

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“Easy to order, friendly service on phone, quick delivery. Panel arrived very well packaged and was of great quality. Definitely recommend and will not hesitate to use again.”

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“Excellent panel cut to precise measurements. High quality finish worth the price. Prompt delivery and well packaged.”

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“Fantastic price and service with helpful staff. Ordered panel at 3:50 pm received product by 10:00 am the next day. Would have no hesitation in recommending this company.”

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“Great product , excellent service.”

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Thank you for your Comments. Happy New Year from all at Bath Panel Store

“Great product , excellent service.”

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“Efficient service from a well constructed web site. Well done and many thanks.”

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“Exactly as promised, delivered on time, looks good”

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“Thank goodness I did not read the reviews as my experience has been excellent. I used to be in the Building trade and know that most MDF panels sold by the main DIY stores do not last as soon as water sits no the surface, irrespective of any sealing thats applied to cut edges, the MDF expands. Just read the reviews on the main DIY store MDF panels and its difficult to find anything different. Then I read how these are made, of moisture resistant MDF. Mine arrived within the week of ordering, exactly the right size and with the most brilliant white finish imaginable.( some whites do not match the brilliant white of sanitary ware so that was a plus) I had to cut around the skirting board and reduce the length of the kick board by an inch to accomadate the skirting. I used the hidden fixing kit, which i found rather difficult to fit as aligning the fittings on the back of the board with those fitted to the wall was a case of careful measuring and lining up. But when it was finished it works great as there are now no screws at all visible. Now the interesting bit. Because of my interest i left a half of the cut off section of kick board and a cut out for the skirting from the panel. In water for 24 hours. There was no deterioration to the finish. Despite this I had put a coat of oil based undercoat paint on the bare MDF back about a couple of inches around the edge but based on my research its probably not necessary. To summarise. In my opinion the best made and finished panel available in the UK. It must be a shame for the people making these brilliant panels that the management of the orders and transport is not up to the same excellent standard as they should have outstanding reviews from every customer. And no..i have no connection at all this company I just felt that some should know how good the actual product is. KM Buckinghamshire”

Helpful Report

Thank you so much for your comments, we are working hard to improve every part of the experience of buying one of our panels, your explanation of your experience was very concise and we thank you for it. Happy new year from all at Bath Panel Store.

“Easy to order and came next day as stated. Bath panel is an excellent product and exactly what I was looking for. I would definitely recommend. Brilliant”

Helpful Report

Bath Panel Store Ltd is rated 3.0 based on 168 reviews