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Bass Bags Reviews

4.8 Rating 1,518 Reviews
97 %
of reviewers recommend Bass Bags
4.8
Based on 1,518 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 93%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Read Bass Bags Reviews

About Bass Bags:

Musical instrument sales, hire, repair and accessories.

Visit Website

Phone:

01332 840 391

Email:

support@bassbags.co.uk

Location:

The Old Brewery, Duffield Road, Little Eaton
Derby
DE21 5DS

Write Your review

Bass Bags 5 star review on 18th April 2024
Claire Marvell
Bass Bags 5 star review on 1st March 2024
Claire Marvell
Bass Bags 5 star review on 6th February 2023
William O'Meara
Bass Bags 5 star review on 6th February 2023
William O'Meara
Bass Bags 5 star review on 6th February 2023
William O'Meara
Bass Bags 5 star review on 25th October 2022
Will Thomas
Bass Bags 5 star review on 3rd June 2022
Legrady Matyas
52
Anonymous
Anonymous  // 01/01/2019
All good here thank you Bass Bags ! Excellent service.
Bass Bags 5 star review on 25th October 2022
Helpful Report
Posted 2 years ago
Great service, great strings
Helpful Report
Posted 2 years ago
Quick delivery; item as described.
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Posted 2 years ago
David and Helen could not be more helpful, they gave great advice and my new cello strings have made such a difference to the sound of my cello, I'm totally delighted and will be a regular Bass Bags customer from now on.
Helpful Report
Posted 2 years ago
Found you online. Liked your ethos and wanting to help and also needing new strings for concert with Orchestra I requested three Eudoxa cello strings. They arrived promptly and well packaged. Thank you
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Posted 2 years ago
Excellent Service! I got exactly what I needed in very good time and all very user-friendly
Helpful Report
Posted 2 years ago
Fast delivery, Staff had been really supportive, they updated my delivery address efficiently so my order was delivered to me successfully. Product is working nicely!
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Posted 2 years ago
Excellent product and fast delivery.
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Posted 2 years ago
Brilliant service and product at the best price on the market.
Helpful Report
Posted 2 years ago
Bass Bags had the item I needed, in stock, and without the enormous postage costs from other outfits!
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Posted 2 years ago
Great! Had just what I wanted and delivered quickly.
Helpful Report
Posted 2 years ago
Item received as expected. The item is remarkable. Coming from overseas was surprisingly fast with no damages. I recommend this company to anyone. Thanks
Helpful Report
Posted 2 years ago
Everything was great: communication, price, quality, shipping. I would definitely recommend to everyone!
Helpful Report
Posted 2 years ago
Our cello case was supposed to take ‘5 working days’ but was ordered on 22nd of July and arrived 22nd August 2022! It arrived faulty (we couldn’t open the zip) - but after over 20 emails later I was told by Helen ‘what did I expect for that money’ (£140 isn’t actually a small sum for many of us). I ended up, two months later, finally getting a promise of a refund - but only after threatening further action!!!! Disgraceful behaviour from a business. I am also a business - my customers are always right.
Helpful Report
Posted 2 years ago
Great customer service. Good quality double cornet bag purchased.
Helpful Report
Posted 2 years ago
We ordered a faulty cello case (it has not been opened as the zip is blocked). We have written numerous emails and offered to send a video of the blocked zip - all to no avail. We only received one reply to about 7 emails. We have been waiting for the case to be collected and for a full refund. I have even had to shout at the lady, Helen, on the phone as she insists it left her shop in working order. I have been asking for a refund for two months. Nothing. I am absolutely furious and warned them a while ago I would have to leave such a review, as we need our money back! Her words to me were ‘you get what you pay for’ (!) and then she wondered why I hung up. I normally only leave good reviews, and have a business myself - but I just don’t know that I’m ever going to see my £140 again otherwise.
Helpful Report
Posted 2 years ago
Great service. Very fast delivery from UK to Canada!
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Posted 2 years ago
Really excellent service and easy transactions. Thank you
Helpful Report
Posted 2 years ago
I ordered a violin tailpiece on the 20th of August 2022,it was not dispatched until 30th of August 2022,over a week after it was needed.My emails attempting to cancel the order were not answered,nor were my telephone calls on the 27th of August 2022.There was not an apology or explanation for the delay.I'm an 83 year old strokie left with an expensive item that I cannot dispose of!
Helpful Report
Posted 2 years ago
Happy with the service and communications provided. Happy with the product supplied
Helpful Report
Posted 2 years ago
Bass Bags is rated 4.8 based on 1,518 reviews