“A really good day on your excellent electric boat. We had no problems at all but just a couple of bits we thought worth mentioning. The electric hob seemed very easy to activate accidentally with the power button so prominent. We unplugged it. Also, a bit odd that the toilet window has plain glass.
But another very good day out with Barnes.”
“The staff were very helpful and kind especially when we got stuck coming back in will definitely recommend to anyone who wants a day out my family loved it.”
“We had a lovely day on the Broads in our Picnic boat, however there were a couple of things that prevented this from being perfect.
1) the briefing on how to drive the boat was very brief and there was no explanation as to how to put up the awning. Considering it was a very hot and sunny day, the awning would have provided some much needed shelter. We attempted and failed to put this up and ended up with the cover in the inside cabin, because we couldn't reattach it.
2) About 90 mins into our hire the boat lost power. The throttle lever was loose, with little to no power or steering possible. We were able to drift to a mooring at The Swan Inn with the help of some boat owners and tie up whilst we waited for an engineer to arrive around 1hr later. The issue was remedied quickly, however this lost us around 1.5hrs of hire time.
3) We were warned upon taking the craft out that the gas stove did not work properly and we accepted that.
On the whole the boat was fit for purpose, however the loss of power and lack of shade did detract for our enjoyment somewhat, hence only 3 stars.”
Thank you for your review. We’re glad you enjoyed your day on the Broads overall, but very sorry for the issues you encountered. Losing time on the water due to the throttle fault must have been frustrating, and we appreciate your patience while our engineer came out to you. We also take on board your comments about the briefing and the awning instructions – we’ll make sure our handover team gives clearer guidance in future. Thank you as well for your understanding regarding the stove. Your feedback helps us improve, and we hope you’ll consider coming back to give us the chance to provide the full experience we aim for.
“Really pleased with the boat
(Lullaby 1) and the service received. The briefing was good and ensured we were able to safely drive and moor throughout the week.”
“We had a fantastic week on Jazz 5. The boat is well equipped & easy to manoeuvre. The staff at the office & yard are very efficient, friendly and helpful. We look forward to returning in the future.”
“Love going out on the Norfolk broads and enjoyed going out on a Barnes Brink craft boat and would definitely recommend - the only comment I would make is that quite a few days trippers turned up at once and a member of staff commented that it might be a good idea to stagger bookings in future, I think that idea would make sense and was a good one 👍”
“A lovely afternoon enjoyed by the whole family. Very friendly service. Clear instructions to get us started. Nice boat freshly cleaned for us. Help mooring up on return. Thank you!”
“Always great to deal with the team at
Barnes Brinkcraft
Very helpful on the bookings.
Jib sail is always meticulously prepared and ready whenever we arrive too”
“Had a brilliant trip on the boat we hired from barns brinkcraft hired for 4 hrs boat was a big noisy and could of had more window openings at the front of cab but excellent service well recommended and will definitely book with them again ty barns brinkcraft”
Hi Graham,
Thank you so much for your lovely review – we’re really glad you had a brilliant trip with us! 😊 We’ll definitely take your feedback on board about the engine noise and window openings. Just so you know for next time, we also have some boats with electric engines which are much quieter – perfect if you’d like a more peaceful cruise along the river.
We’re thrilled to hear you’d recommend us and are already planning to come back – we’ll look forward to welcoming you again soon!
Best wishes,
The Barnes Brinkcraft Team
“Fantastic company to deal with. I've had several holidays and a number of day boats from Barnes Brinkcraft and they will always be my first choice. Great boats, great people, great service!”
