“Your staff are very well adept to ignore the paying client. To be told at 1300hrs that the boat will be ready in one hour. HA. 1600 HRS eventually. We were openly put in our place. "The elite boats" get the service. Perhaps other boatyards have the edge on you. Well they do in my experience over 40 years. Thanks for a dismal start to our experience. Couldn't think of a more unresponsive occasion to be ignored and clearance of your busy period. Perhaps some common sense could be applied. However I doubt that your owners are even bothered. First and last choice of Brinks. Good luck in the future. I do not wish any ill to any company. You reap what you sow.”
Hi Alan
I am sorry you felt ignored. Unlike some boatyards, we do not clean the elite fleet boats first, but clean the boats as and when they come back to the yard.
We also try to communicate very clearly that boats will become available between 2 and 4 pm. Given that the staff have a 1/2 hour break at 1 pm we should not have promised that the boat would be available at 2. but we will use this review as an opportunity to learn and improve our customer service
All the best,
The Barnes Brinkcraft Team
“The boat we had leaked water and was very cold draughts all through the boat had loads of problems they fixed most of them but they couldn't fix the rain water or all the draughts”
Dear Michael
So sorry to hear your boat wasn’t as warm and watertight as it should have been. We’re glad most issues were resolved during your stay, but we’ll review this carefully to make sure it doesn’t happen again.
All the best,
The Barnes Brinkcraft Team
Hi Jack
I am sorry to hear that. It must have been upsetting. We try to provide as much information as possible through videos, notes, and a trial run. And, should a customer ask, we are happy to provide further training.
“Got the boat this morning 5 mins into the journey my grandson went to the toilet and court his elbow on the guard of the kettle it was lit and very hot he ended up with a nasty burn . This was very dangerous should be checked before people are allowed to board”
Hi Paula - We're so sorry to hear about your grandson's injury; that must have been quite distressing. Safety is our top priority, and we appreciate your feedback regarding the kettle guard. We'll ensure that our boats are thoroughly checked for safety before anyone boards. Thank you for bringing this to our attention, and we hope your grandson is on the mend soon.
Best wishes,
Team Barnes Brinkcraft
Hi John - Thank you for your feedback. We’re sorry to hear you felt misled. We do double-check our pricing, but the cost of a holiday can vary quite a lot depending on the length of stay, the boat chosen, and the time of year. That’s why some holidays can be closer to £850 and others nearer £2,000.
We always aim to make our pricing as clear as possible and we’ll review the information on our website again to make sure it reflects this. Thank you for bringing it to our attention, and we hope you might consider us again in the future.
