“Booking process only.
Easy to navigate.
Payment system seems unusual: not sure how secure payment was. Not like buying online usually is.
Website reasonably OK. Pictures short on detail and definition.
Good, quick feedback from customer services via email.”
“Very easy online booking available 24hrs a day. Easy to use web site which includes all the information you need.
Staff on site are always warm friendly, helpful & very welcoming. Very clean comfy apartment/houses. All your needs met.”
Hi Deborah
Thanks for the lovely review - and pictures. I've just spent a happy 5 mins working out where you were when you took them
All the best
The Barnes Brinkcraft Team
“Been with you twice previously and the boats and team are excellent. If only you could work on the booking IT experience it's not the best. Very frustrating viewing a bout and returning to the boat menu it shoots back to the top of the listing. Apart from that I couldn't fault any service from our previous vists 5 Star. Look forward to meeting up Regards N Harper”
“Hi
Found the booking to be starightforward. Looking forward to a good day out on the water.
Still had no confirmation of our bookings though. Nothing in the Spam folders but this message got through! I can give another email address to use if that might help. Regards. Gordon.”
Hi Gordon
We did have an issue with this and I have forwarded this to the office
The good news is I can see two bookings on our system for 23/5 and we have emailed the confirmation details through to you again. if you still have not recieved them can you give us a ring so we can sort it out please
All the best for 2026
The Team at Barnes Brinkcraft
“Chorus. Very comfortable boat. Only two slight problems. A few blind spots whilst mooring. Particularly mooring stern on. Very drafty and cold salon when sliding roof closed. Big gaps allowing cold drafts. Even when heating on. The staff were very friendly and helpful. In the main we enjoyed our holiday as we always have during our many visits to the broads.”
“Having done boating holidays before, I knew what kind of craft I wanted. The details of the boats with floorplans and plenty of pictures made it easy to find the right one. The online booking process was easy to navigate. Pretty happy.
One fly in the ointment, having mooring spikes as an extra is at odds with my experience on the Broads and other inland waterways where many casual boaters seek out quiet spots rather than busy public moorings.”
Hi Richard
Many thanks for your review
The spikes (or rhond anchors) are always on the boat - we do, however, charge a refundable deposit for the mallets .... that way we have some left at the end of the season !!
All the best,
The Team at Barnes Brinkcraft
“Very good service polite staff from start to finish.The boat Blenheim had every thing that we needed apart the oven was not working properly but all in all a very good holiday. Thank you”
Thanks Mark
Much appreciated. We'll add this to the fix list
FYI - we have on call engineers who can pop out to fix stuff like this - even after normal working hours
All the best
The Team at Barnes Brinkcraft
Thanks Heather
I'm really sorry the boat wasn't as clean as it should have been. Please give us a ring, and we will die a little of embarrassment and then sort out the issue
All the best,
The Team at Barnes Brinkcraft
“All staff very pleasant and helpful. The holiday was very nice, saw places we didn't see last time.
The Royall Satin was OK but tired, needs a make over. The curtains do not fit the windows leaving gaps. The curtain rails need a fair amount of navigation to open and close them. The interior lighting was a mixture of sub standard units, LED is the way to go. The back doors, when closed, one can see daylight through the gaps and when the wind blew, we certainly felt it laid in bed, not good.
Next time we hope to pick a boat more modern.
The inventory, pots, pans etc where very good quality. There is certainly a need for cushions on the seating, saves bringing pillows off the bed.
We asked for a blanket for the bed, that was no trouble, they even brought an extra quilt which was needed due to the drafts from the back doors.
Overall our experience was good, hopefully next time it will be excellent.”
