Hi Paul,
Thank you for your kind words! We’re delighted to hear that you found the booking process easy and that our staff were responsive to your needs. Providing great service is what we strive for, and it’s wonderful to know we hit the mark with you.
We hope to welcome you back soon!
Warm wishes,
Team Barnes Brinkcraft
“The boat is a little tired, locks sticky, top hatch didn’t lock and I’ll fitting. Shower didn’t drain and a couple of other small things, noisy pump and sticking table. Didn’t ruin the holiday but would have been nice if they worked.”
Hi John,
Thanks so much for taking the time to leave us a review. We’re really glad you enjoyed your holiday.
And thank you for flagging the shower and top hatch – we’ll make sure those are sorted before the boat goes out on hire again. We do our best to pick up on things between hires, but occasionally one or two slip through.
For anyone else hiring a boat, just a quick note: our team is always ready to come out riverside and fix any issues during your holiday. If it’s just a small niggle you’d rather not interrupt your break for, you can also use the QR code onboard to let us know, so we can get it sorted for the next guest.
“We have booked with Barnet Brinkcraft for a number of years now. Without exception, staff have always been friendly, welcoming, efficient and responsive to our needs. The hampers have always been superb, and are a very welcome additional pleasure to our boating holidays.
One very small point- towel rings in the toilet cubicle would be an improvement!”
Hi Martin,
Thank you so much for your wonderful review! We’re thrilled to hear that you’ve enjoyed your experiences with us over the years. It’s fantastic to know you found our team friendly and responsive, and that our hampers have added to your boating pleasure.
We appreciate your feedback regarding the towel rings in the toilet cubicle and will certainly look into making that improvement.
Looking forward to welcoming you back for more memorable holidays!
Best wishes,
Team Barnes Brinkcraft
“We recently stayed at Jib Sail and had a fantastic weekend with friends. From the moment we arrived the customer service was excellent and all the staff were very friendly and helpful. Jib Sail is a lovely property, a perfect base to go out and explore from and a lovely location to relax in, in the evenings. Would recommend.”
Hi Alison,
Thank you so much for your wonderful review! We're thrilled to hear that you had a fantastic weekend at Jib Sail and enjoyed the excellent customer service from our friendly team. It’s great to know you found the property to be a perfect base for exploring and relaxing in the evenings.
We truly appreciate your recommendation and look forward to welcoming you and your friends back for another amazing stay!
Warm regards,
Team Barnes Brinkcraft
Hi Dale,
Thank you for your wonderful review! We're thrilled to hear that you had a great experience and found our team helpful. It's always our goal to provide excellent service and ensure our guests feel well taken care of.
We can’t wait to welcome you back for another memorable visit!
Warm regards,
Team Barnes Brinkcraft
“The forward cabin doesn’t work as a double as you are sleeping on the V joint that is not comfortable as the V is not a tight fit and there is no space to get changed.We are not really big people but it was very tight to open the toilet door large people would struggle with the double set up.I think you should recommend that it is two singles as this will give you a bit of space to get changed ,open the toilet door and be more comfortable. Anti slip maps would be helpful inside the kitchen cupboards as twice we opened the door and glasses fell out and smashed due to the vibration. The rear cabin was absolutely perfect as was the rest of the boat.”
The forward cabin doesn’t work as a double as you are sleeping on the V joint that is not comfortable as the V is not a tight fit and there is no space to get changed.We are not really big people but it was very tight to open the toilet door large people would struggle with the double set up.I think you should recommend that it is two singles as this will give you a bit of space to get changed ,open the toilet door and be more comfortable. Anti slip maps would be helpful inside the kitchen cupboards as twice we opened the door and glasses fell out and smashed due to the vibration. The rear cabin was absolutely perfect as was the rest of the boat.
“Great pick up and drop off service. Boat was a little tired - dirty seat cushions. Bin hadn’t been emptied. Easy to manoeuvre and a lovely relaxing holiday. Be aware of lots of extras like mooring fees, water fees and pump out fees.”
Thanks for the honest feedback, we are happy you had a great time and a little horrified that the bin was missed - it really should not have been. Costs for mooring can build up, but its worth remembering that there are loads of free ones . And my favourite - dropping a mud weight on one of the broads is absolutly free
“Overall it was good, reception I thought soft skills lacked a little, I appreciated they were busy, but soft skills would have made it better. Young man who carried out our run through was great, knowledgeable answered questions easily, polite and put everyone at ease.”
Hi Andrew,
Thank you so much for your lovely review! We're thrilled to hear that you enjoyed your time on the boat and found our communication helpful. It's always great to know that our guests have a memorable experience.
We can’t wait to welcome you back for your next adventure!
Warm regards,
Team Barnes Brinkcraft
“Should have checked the operation of doors and locks before handing over the boat to us. A mop would have been useful also. But loved ❤ our holiday and will be back. Great team 👏 👍 👌 🙌”
Hi Russell
We're really glad you had a good time. There should have been a mop on board .... but it sounds as if we've had an escapee !! We're looking forward to welcoming you back
“Showers need upgrading. probably some receptonist of could be a bit friendlier. all staff are hard working perticular two lads who where outstanding and brilliant with the public we had great holiday thanks”
“Excellent service on arrival. Staff very polite professional and friendly. Accommodation fabulous we stayed at the Spinaker meet and greet pack on arrival. included tea, coffee, biscuits already book for next year. Daniel one of the owners of Barnes Brinkcraft very approachable and helpful. Very nice man.”
“Booking process was good. Checking in was fine but not sure why we really needed to check in at reception as key was in a lock box at House. Day boat collection was confusing. Rang up on day of collection and told to collect from Day Boat Centre. Arrived and told collection and drop off was a House Mooring. Boat instruction was limited to key controls but no on water instruction which would have been helpful as really struggled to get boat out of cramped boatyard. When dropping boat key off at Day boat centre I was told I needed to bring boat back from House Mooring. At that point my crew had already departed so I was unable to do so, sorry. House was internally clean but outside patio and balcony areas had cobwebs etc. Fridge was small considering there were 7 adults. More than one toilet roll would be better. Given a dishwasher was provided it would be helpful to have more cups and plates. Great location and easy walk into Wroxham. Would use again, Thank you”
Thanks Michael
We'll try and get to the bottom of the day boat saga. Usually its pretty straightforward, but it obviously was not in this instance. Your other points have been noted
“The accommodation is very well placed for the town within walking distance. The staff are very welcoming. Cleanness of the property is very good, with the location nice and quiet.”
