“Well organised and very knowledgeable team. The trip was superb and we saw lots of local wildlife including a marsh harrier and of course the seals.
We were lucky with the weather too but I dare say that it still would have been a worthwhile ride in the rain. Highly recommended!”
Sounds like you had a cracking trip, Jason — a marsh harrier, seals and sunshine is a pretty good combination! We’re pleased the team looked after you well too.
Thanks for the recommendation.
All the best,
The Team at Barnes Brinkcraft
“Would recommend barnes brinkcraft lovely staff very helpful. Didn't have to wait long for our boat . The gentleman that showed us the boat was very professional. The hamper that we received was very nice”
Thanks for the recommendation, Susan. We’re pleased the team got you underway smoothly and looked after you well — and it’s good to hear the welcome hamper went down nicely too.
All the best,
The Team at Barnes Brinkcraft
That’s a lovely compliment, Jeff — we’ll make sure the team hears it. We’re glad they helped make your time on the water a good one.
All the best,
The Team at Barnes Brinkcraft
That’s great to hear, William. A good handover makes all the difference, so we’re pleased you feel confident before setting off and continue to enjoy your trips with us.
All the best,
The Team at Barnes Brinkcraft
“Explanation of boat and some of the T&C's on the day was a little rushed.
Compared to some of the other boats I have previously hired (from different companies), this boat was a little ticky to steer and throttle response was delayed.
No information or map provided on places to go (most other companies provide this)
Boat was clean and tidy
Team helpful on return”
Thank you for your feedback. We’re pleased to hear that you found the boat clean and tidy and that the team were helpful when you returned.
We’re sorry that the handover felt a little rushed. We do try to make these as thorough as possible, and we also send links before your hire to videos covering boating on the Broads generally, which can be useful preparation before you arrive.
We’re a little surprised to hear that you found the boat tricky to steer and slow to respond to the throttle, as we normally receive very positive feedback about the handling of our day boats. We will, however, check the boat to make sure everything is operating as it should.
We would also normally provide a copy of the Broadcaster, which has a map of the Broads in the centre and plenty of ideas for places to visit. We’re sorry if this was missed on this occasion and will remind the team to make sure it is offered as part of the handover.
“I’ve used BB for the past 25 years or so!
Friendly helpful and supportive, quick to respond when needed.
Boats are always prepared well and in peak times you can see the effort all the team go to, to get their customers out on the water as soon as possible.”
25 years is quite a recommendation, Stuart — thank you for sticking with us for all that time. It’s especially nice to hear you recognise the work the team puts in during those busy changeover days. We’ll make sure your kind words are passed on.
All the best,
The Team at Barnes Brinkcraft
Sounds like you had a proper chance to switch off, Sue. We’re glad you found everything clean and comfortable, and that the welcome hamper was a nice start to your stay.
All the best,
The Team at Barnes Brinkcraft
Great to hear the house had everything you needed, Keith, and we appreciate the feedback about the beds. We’ll also make sure the day boat team see your kind comments — they’ll be pleased to get a special mention.
All the best,
The Team at Barnes Brinkcraft
We’re pleased everything went smoothly and that the handover helped you feel confident before setting off. Thanks for mentioning the cobwebs too — we’ll pass that on to the team and make sure our eight-legged stowaways aren’t getting too comfortable!
All the best,
The Team at Barnes Brinkcraft
“Had the best day on the Broads with friends , boat we hired was clean and well looked after and a good size for the four of us, Staff greeted us on arrival we helpful and were happy to help with any questions.
Will definitely use Barnes Brinkcraft again. Thankyou”
Sounds like a day well spent, Sheila. We’re pleased the boat suited the four of you and that the team helped get you off to a good start.
We’ll look forward to welcoming you back for another day on the Broads.
All the best,
The Team at Barnes Brinkcraft
We’ll happily take the credit for the boat, Aidan — the perfect weather might be stretching it a bit! Great to hear you had such a good day, and your four-legged crew member looked like they enjoyed it too.
All the best,
The Team at Barnes Brinkcraft
Dear Ian
Thank you for your feedback. We’re pleased you liked the boat, but we’re sorry about the smell from the toilet.
The toilets on our day boats use river water to flush, and occasionally this can bring up a rather unpleasant muddy or “eggy” smell. It isn’t a sign that the toilet is unclean, and normally pumping some more water through will clear it quite quickly. We appreciate, though, that if you don’t know this it can make the toilet feel unusable, so we’re sorry it affected your day.
Thank you also for your comments about visibility through the screen from the steering position. We’ll take a look at the boat to make sure everything is as it should be.
All the best
The team at Barnes Brinkcraft
Thank you for your feedback, Peter. I’m sorry the handover felt rushed and that we didn’t make the navigation information clear.
There is a map in the centre pages of the Broadcaster, which we put on every boat. We also have a Barnes Brinkcraft app that uses GPS to show your location.
We should have pointed these out and made sure you felt confident before setting off. We’ll remind our handover team to explain both options and allow time for questions.
These things happen, Andrew — we’re just glad we could get everything sorted for you. Great to hear the booking and check-in were nice and straightforward too.
All the best,
The Team at Barnes Brinkcraft
Great to hear your first time on the Broads went so well, Helen. We’re glad the team helped you feel confident and pointed you towards some good places to explore.
All the best,
The Team at Barnes Brinkcraft
A third visit says it all — we’re delighted you’re coming back! We’ll look forward to welcoming you to the Broads again next year.
All the best,
The Team at Barnes Brinkcraft
