“Had a lovely trip but the screen on the boat was very dirty hard to see out it wouldn't take long for you to clean before you hire them.out just spoilt the experience”
Dear Dave
Thank you for your feedback. You’re absolutely right—the screen should have been clean before you set off. Being near the end of the season is no excuse, and I’m sorry it affected your view and spoiled part of your experience.
We’ll raise this with our day boat team so they pay closer attention to the screens before each hire. I’m glad you otherwise had a lovely trip, and thank you for bringing this to our attention.
Yours
The Team at Barnes Brinkcraft
“Brilliant service, friendly and welcoming. The electric boat was clean, very comfortable, spacious and easy to drive. An all round enjoyable experience. We were having a great time so wanted to extend our hire, dropped them a call and they were happy to support. Look forward to booking again very soon, and will recommend to friends.”
Great to hear you were enjoying your day on the Broads so much you wanted to stay out on the water a bit longer, Richard! We're glad the team could extend your hire and that you found the electric boat comfortable and easy to handle.
Thanks for recommending us. We'll look forward to seeing you again soon.
All the best,
The Team at Barnes Brinkcraft
“Great boat, just what I wanted. Lovely day out
Two of us, first timers on the broads.
The induction and operation of the boat by the staff member was well rehearsed and quick, an assumption that I understood everything.
Getting out on the water cautiously finalised the training. perhaps a little more time familiarising the client and the boat would take the review to 5 *”
“Great Boat Yard and Staff.
Nothing too much trouble excellent boats. Have hired boats and accommodation over the years and will return again they are the best”
“Booking by phone was easy, with a very helpful member of staff; the craft was new, clean, electric and easy to operate. The only downside was the checking in system. We had a ten o'clock appointment and so had several other hirers. It was nearly 10;30 before we left the quay. Perhaps times could be staggered by, say, 5 minutes to allow the friendly staff to give each hirer adequate attention and avoid frustrating delays.”
“What a fantastic experience with Barnes Brinkcraft day boat hire. Myself and my partner with our dog hired a boat for 5 hrs, great value. Barnes instructed us how operate the boat and provided us all with life jackets, even our dog had one to. We had such a great experience, we look forward to coming back and doing it all again.
Thank you Barnes Brinkcraft.”
Dear Ross
Thank you for your feedback. I’m sorry the day boat was dirty inside and that the service you received was poor. You should have stepped aboard a clean boat and felt well looked after from the start.
We know our day boat cleaning checks need to be more consistent. I’ll review what happened on your booking with the team, including the service you received, and make sure the checks are followed before boats go out. Thank you for bringing this to our attention.
Yours Sincerely
The Team at Barnes Brinkcraft
