“We arrived early, and our boat was ready, so after a warm welcome we set off in our lovely boat, Chorus. The weather could have been kinder but we thoroughly enjoyed our week on this wonderful boat, all modern conveniences and a wonderful comfortable, walk around, bed. It was a pity that a lot of eating places didn't open until the following week but that date was our choice! We would definitely choose Barnes and the same boat if we came again, but age determines that, I'm afraid.”
Hi Anne
Thanks very much for such a kind review of Brinks Chorus and the Broads
We're in total agreement about the bed on Chorus, one of my favourite boats
We hope to see you again soon. Even if you swap from boating to cottages
All the Best
Sara
Hi John
Thanks for your feedback.
I think I have picked up the correct booking (not absolutely sure), and it looks as if you booked online. We are reviewing our online payment system and will look into it for you. In the meantime, please give us a ring on 01603782625 and we can help sort that out for you
All the Best
The Team at Barnes Brinkcraft
“We had a lovely time on a day boat which we hired for two hours, the guy who meet us was friendly and helpful, he also gave clear instructions on how to operate the boat and how to find our way in and out of the marina.
I have give a 4 out of 5 star review, the negative point was the engine noise, at maximum speed (4mph) the noise was so loud we had to shout at each other to be heard, the engine exhaust needs a better silencer and the engine needs to be better insulated for noise protection.”
Hi Mike
Many thanks for the feedback. We'll take a look at your booking so we can work on the boat you took out. Its also worth noting that we are gradually replacing the fleet with silent run electric boats, which might be a preferred option for you in the future. its worth noting the book earlier though
All the Best
The Team at Barnes Brinkcraft
“The receptionist who took my call was very friendly and helpful as I had no idea what sort of boat to hire. According to our needs she suggested a picnic boat as it would have a toilet and a kettle and a hob if we needed it which was perfect as we wanted the boat for half a day and planned to have lunch on board. When we arrived we had to wait for quite some time before being shown to our boat as there was only one member of staff on duty, not really his fault we had to wait seeing as there was only him to show everyone the ropes. Luckily we looked in the cupboard before we left as there were no mugs for us to have a hot drink so my friend had to go and buy some before we set off. When we stopped for lunch we went to make a cup of tea but there was no gas as the gas bottle was empty and the handle of the kettle was broken so we wouldn’t have been able to use it anyway, there was no cutlery either, in fact the boat was not stocked at all with anything useful which we had paid extra for, we might as well have just booked an ordinary day boat🙁We mentioned this to the member of staff upon return and he said that it should have been cleaned and stocked the day before. Clearly this didn’t happen so for future bookings, might I suggest an inventory is done before the hire to avoid any further disappointments.”
Hi Helen
Thank you for your detailed feedback – and I’m really pleased to hear our receptionist was helpful in guiding you to the right type of boat. It’s just a shame the rest of the experience didn’t follow through as it should have.
You’re absolutely right that there were some things that should have been better prepared. The empty gas bottle and broken kettle are not acceptable, and the boat should have been properly checked before your hire. I’m very sorry that this wasn’t picked up and that it impacted your day.
It also sounds like there was some confusion around what is included on board. We don’t provide items such as mugs, cutlery or crockery on our day boats, and we try to make this clear on our website. However, it’s clear from your experience that this wasn’t communicated properly at the time of booking, which is something we’ve now addressed with the team.
You were also very understanding about the wait on arrival – thank you for that. As you spotted, we were a bit stretched that day, but that’s not how we want the start of your day out to feel.
We’ve taken your suggestion on board regarding pre-hire checks, and we’ve already reinforced these processes to make sure every boat is fully ready before guests arrive.
Most importantly, I’m really sorry your experience didn’t match what you were expecting, especially when you’d chosen a picnic boat for a special day out. If you’re happy to, please do get in touch with me directly at sara@barnesbrinkcraft.com and I’ll make sure we put things right for you.
Thanks again for taking the time to share your feedback – it really does help us improve.
Sara
Barnes Brinkcraft
“It was so easy to book online and just turn up, we appreciated the free parking right next to the boatyard. We were given clear and friendly instructions and it felt very safe, life jackets were provided and the boat was in a good clean condition. The weather was slightly cloudy and as it was early in the season there were only a few other craft on the water, and it was just so peaceful. Within moments we’d travelled past beautiful houses and gardens and enjoyed unspoilt views of river and woodland. We saw ducks, swans and several herons, and red kites were gliding just above us, it was wonderful. You’re within close reach of Wroxham Broad and Salhouse Broad, but we kept going as far as Horning, comfortably achieved in our 2 hour slot. It’s perfect for families and couples who want a short entertaining trip, but we’ll definitely be going out for longer next time as it’s such a fantastic experience. It’s very reasonably priced and you really get your money’s worth being in the heart of this unique and beautiful part of the world. Thanks to Will for guiding us safely back in!”
Thanks Amanda
We're really pleased you enjoyed yourself
And it's great to hear your feedback on Will - he will be very chuffed
All the Best
The Team at Barnes Brinkcraft
