“I had no issues with Barnes Brinkcraft, staff were friendly and accommodating. I do feel the boat wasn’t adequate for the number of people it advertises can stay on board and is expensive for a budget boat. I also came away with burns on my hands because the ignition on the cooker didn’t work. It was a very relaxing break. I Would recommend this company to anyone.”
“I booked a 4 hour day boat for bank holiday Monday. The booking process ran very smoothly. We arrived in plenty of time to collect our boat for 10.0.clock..we couldn't park anywhere for free so had to find a paying car park which was annoying. We then started queuing at the shed..the queue was so slow that we did not get on our boat until 10.45..we asked what time we had to be back an was told 2.0.clock which means I paid £110 for a 3 hour trip..this is most annoying. The boat was lovely and the lad giving instructions was very helpful but I am cross as I felt it was not really worth the money”
Thank you for your feedback. We’re really pleased you found the booking process smooth, the boat lovely, and our team helpful. We’re sorry you experienced delays getting on board – on busy bank holidays it can take us longer than usual to get everyone away, and in this case we weren’t able to extend your time on the water as the boat was needed straight after. Our FAQs do highlight parking options when our own car park is full, but we’ll review how clearly this is communicated. We do appreciate you taking the time to share your experience, and we’ll look at ways to improve for the future.
“Good handover and boat clean. A little more detail on distances possible and facilities available post booking would be helpful rather than having to search through web site”
“Our first boat for 14 yrs.Check in was very quick and professional,with friendly staff.
We were given a walk through and a short demonstration and were then on our way.
The boat was brinks duet 3 it was clean and a perfect size for 2 people.
Bringing the boat back was easy as staff were waiting to guide you in.
Ghe handing back process was so quick and easy again with wonderful staff members and only took about 15 minutes and we were on our journey home. I would definitely recommend this boatyard as it has a great choice of boats depending on your requirements.”
“Good service right from booking to collecting the boat and completing our holiday. The boat was lovey, but could of done with a few more larger pieces of cooking equipment to cater for the larger groups such as pans and Pyrex bowls/dishes and perhaps some non stick pans”
“Staff where very good . Boat was clean. Had to call them out 2 Times and both times where there within the hour sorted and on our way again. Would book again”
“When the young man showed us around the boat he showed us the controls and when he put the wiper on it came off as it was broken he did put it down on your system but personally I would of got an engineer over to replace it. And when we came to take a shower at night the shower pipe was all taped up to the taps so water was coming out of the shower and the bath tap using twice as much water than necessary. Mid way through the week we came back to the yard as my daughters boat needed a pump out and I mentioned to the man who was doing the pump out about the wiper and he got an engineer out to replace it and offered to do the shower as the holiday was about over I asked him to leave the shower till we got back and hopefully it was done before it went out again”
Hello Neil,
Thank you for taking the time to share your feedback. I’m really sorry to hear about the issues you experienced with the wiper and shower during your holiday – that’s not the standard we want to offer.
We’ve identified where things went wrong on the trial run and have made sure that, in future, any issues like this will be dealt with before a boat leaves the yard. I’m pleased to hear the engineer was able to resolve the wiper while you were with us, and we’ve ensured the shower was fixed before the boat went out again.
Your comments have been passed to our team so we can tighten up our processes, and we truly appreciate you highlighting them. We hope this didn’t overshadow your time on the water too much, and we’d love the chance to welcome you back for a smoother experience next time.
Kind regards,
The Barnes Brinkcraft Team
“Had a lovely time on The Broads for a 1 week holiday. The staff at the boatyard were very helpful at both ends of the cruise. Check in was easy and the short demonstration was informal and reassuring. On the return we were helped with docking our boat which was needed as it is extremely busy on a Saturday morning.”
