Barker and Stonehouse Reviews

Name: Barker and Stonehouse
Address: Haydock Park Road, Teesside Retail Park, Stockton on Tees, Stockton-on-Tees
Rating: 4.43

4.4 Rating 2,269 Reviews

87 %

of reviewers recommend Barker and Stonehouse

4.4

Based on 2,269 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Barker and Stonehouse:

Make your house a Barker and Stonehouse with our unique & inspiring furniture. Exceptional quality, value & style since 1946.

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Barker and Stonehouse 5 star review on 10th December 2025

668

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service product was for a September delivery but we received in July. Thanks”

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Posted 5 years ago

“Lovely shop, helpful staff and great contents!”

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Posted 5 years ago

“Great customer service. We had an issue and it was resolved quickly and professionally. We will be back.”

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Posted 4 years ago

“I recently purchased a Stressless chair & footstool from Barker & Stonehouse. The chair was well priced and making the purchase (all online) was very easy. Arranging delivery was simple and straightforward and receiving was even easier - despite distance and lockdown. Overall an easy purchase at a great price with great service so far! Thank you!”

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Posted 4 years ago

“Beautiful coffee tables”

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Posted 4 years ago

“A really great service, gorgeous products as described. My picture is fabulous and I am really pleased with it.”

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Posted 5 years ago

“Really high quality products and very good customer service.”

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Posted 7 years ago

“Very friendly and helpful staff when asking about the item we bought”

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Posted 6 years ago

“Professional service from beginning to end. Would recommend”

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Posted 6 years ago

“Always good service”

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Posted 5 years ago

“Delivery was efficient and men were obliging and pleasant.”

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Posted 4 years ago

“Ordering online was easy and the price was competitive. I chose one of the rapid delivery chairs and it was delivered in less than the promised three weeks. I am very happy with my purchase.”

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Posted 4 years ago

“Excellent customer service from the staff and management team. Quality products . Highly recommended.”

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Posted 6 years ago

“Great service! Called to arrange delivery. Sideboard is excellent quality and looks much better than in photos. Very happy customer! Thanks :)”

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Posted 5 years ago

“The mustard yellow small table has brightened up the lounge and has proved many uses already!Love the shape and on trend colour! Very handy as a side table for drinks in the living room and practical with the edges. Looks good and useful in the garden too and as a bedside table!”

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Posted 5 years ago

“Wonderful shop, brilliant staff and fantastic range of furniture”

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Posted 4 years ago

“Excellent product. They really helped me with finding the right delivery date which worked for me and the delivery guys kept me informed of when they would turn up and were really friendly. Thank you, I love my new coffee table”

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Posted 7 years ago

“very quick and efficient service. Goods as described.”

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Posted 4 years ago

“Very good service. Item just as described. Will definitely shop there again.”

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Posted 5 years ago

“Haven't received the goods yet, due to supplier delay. However B&SH's commitment to customer service is brilliant. It's great to hear from a company telling me about unforeseen delays in a positive and up-front manner, than me get upset and frustrated and then left to having to chase the company up for an update. Well done and and thank you for keep us customers happy.”

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Posted 5 years ago

Barker and Stonehouse is rated 4.4 based on 2,269 reviews