Barker and Stonehouse Reviews

Name: Barker and Stonehouse
Address: Haydock Park Road, Teesside Retail Park, Stockton on Tees, Stockton-on-Tees
Rating: 4.43

4.4 Rating 2,269 Reviews

87 %

of reviewers recommend Barker and Stonehouse

4.4

Based on 2,269 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Barker and Stonehouse:

Make your house a Barker and Stonehouse with our unique & inspiring furniture. Exceptional quality, value & style since 1946.

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Barker and Stonehouse 5 star review on 15th June 2025

619

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Superb item, great cooks and fast delivery”

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Posted 4 years ago

“Item just as expected, reasonably priced and speedy delivery”

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Posted 5 years ago

“Store representative was very helpful, I needed more information on a self assemble order and she looked into this for me, when the store could not confirm !00% how much self assemble was needed she referred to the store manager and agreed to have the items delivered to store and they would self assemble for me. Going that extra mile counts ! Great customer service”

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Posted 5 years ago

“Ordered bedroom furniture online, although it took a few weeks for delivery it was worth it, I knew exactly when it was coming, had a phone call on the day to say they were early and I am delighted with the furniture! Its really good quality, looks beautiful and even the drawers are pre-lined to protect clothing. Great service and will definitely recommend and use again.”

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Posted 6 years ago

“Great Service, All deliveries properly and securely packaged”

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Posted 5 years ago

“I purchased a large wicker heart. Order arrived very quickly. Very pleased with the item and service.”

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Posted 5 years ago

“Ordered an item, confirmed via text and email - I would recommend this site”

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Posted 12 years ago

“Saw a dining chair in a brochure through the door, then looked online and bought one for my mum to use at her dining table as it is padded with a high back. As soon as she sat in it, she wanted another one! Excellent chair, great service and delivery too even in these Covid times. Delivery guys very helpful and friendly and on time, thank you.”

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Posted 5 years ago

“Always great service and good quality items at reasonable prices. Such a lovely store.”

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Posted 4 years ago

“Quality throughout First time bought on internet service just as great Delivered in a few days of ordering”

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Posted 4 years ago

“Purchased four lovely chairs,great value and quality.”

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Posted 4 years ago

“Having bought our new living room furniture from the Hove store we returned to purchase a dining room table and chairs. On a very quiet evening, no one approached for assistance so having found something suitable we went home and bought online. Very quickly I was called to arrange a delivery date. Delivery was prompt and we were kept up informed about the delivery time slot by text message. The two guys who delivered were really great, friendly and bang on time. They even dissembled the table as it wouldn?t quite fit through our front door. Excellent online service - highly recommend.”

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Posted 5 years ago

“Easy ordering, amazing quality, stunning furniture. Truly happy with everything from start to delivery. Thank you.”

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Posted 7 years ago

“Always had excellent customer service with several purchases.”

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Posted 9 years ago

“Excellent quality chair, Lovely soft non slip leather. Really comfortable. Very pleased. We actually live on a boat so the chair was perfect. Delivery was OK.Text with delivery window worked well. However, the drivers just left it outside the van.”

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Posted 4 years ago

“Ordered on line came within 7days excellent quality. Had a little problem with a missing screws. Customer services sorted immediately Would recomend”

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Posted 6 years ago

“Sofa ordered online was delivered within three weeks. The ordering and delivery process was efficient. I was kept informed and all staff were friendly and polite.”

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Posted 5 years ago

“Easy ordering and great communication and tracking throughout delivery.”

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Posted 6 years ago

“Greaaaaaattttt”

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Posted 6 years ago

“The products that Barker and Stonehouse sell are a great mixture of stylish design and one off pieces that set your house apart, the service and delivery that you receive is first class”

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Posted 6 years ago

Barker and Stonehouse is rated 4.4 based on 2,269 reviews