Barker and Stonehouse Reviews

Name: Barker and Stonehouse
Address: Haydock Park Road, Teesside Retail Park, Stockton on Tees, Stockton-on-Tees
Rating: 4.43

4.4 Rating 2,269 Reviews

87 %

of reviewers recommend Barker and Stonehouse

4.4

Based on 2,269 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Barker and Stonehouse:

Make your house a Barker and Stonehouse with our unique & inspiring furniture. Exceptional quality, value & style since 1946.

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Barker and Stonehouse 5 star review on 15th June 2025

619

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered online. I was then kept up-to-date with when my cushions would be delivered to the store via text and email. Once available, when I arrived at store, staff were really friendly and it was a quick and straightforward experience, especially as a member of staff had overheard me talking and got the cushions whilst her colleague processed. Nice touch!”

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Posted 5 years ago

“Quality product, delivered quickly. Will use site again.”

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Posted 3 years ago

“Gorgeous product, fast delivery and sensible delivery too. Contacting to tell you the week and then again to tell you the day and time so you?re not left waiting in 8am-6pm. Our table was very easy to put together and is utterly beautiful”

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Posted 5 years ago

“Grt b&s grt range good price”

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Posted 5 years ago

“Have dealt with Barker and Stonehouse several times over the past 6 months and they have never let me down. Quality is very good and customer liaison is exceptional.”

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Posted 4 years ago

“Picked up purchase from Nottingham warehouse where we found excellant staff that let us use their toilets. Bought from Barker and Stonehouse as was best price. Very good all round.”

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Posted 5 years ago

“Excellent service and exceptional delivery team”

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Posted 4 years ago

“Helpful and friendly staff, great time keeping regarding collections. Unique/modern styles of furniture, would highly recommend.”

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Posted 4 years ago

“The chairs are beautiful and the service was also very good. Delivery was organised even though the automated system had not been updated which caused some initial confusion.”

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Posted 5 years ago

“Couldn?t be happier with the sofa. Such good value and so so comfortable - love it”

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Posted 4 years ago

“Product exactly as advertised. Arrived ahead of time. Really good quality.”

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Posted 6 years ago

“Very happy with my blue velvet chair Just what I wanted True to pictures and very good quality”

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Posted 4 years ago

“Very quick and efficient”

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Posted 3 years ago

“Very pleased with my purchase and was delivered earlier than expected”

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Posted 4 years ago

“The product arrived in good time and was what I ordered. They informed me of delivery and gave options to leave with neighbour etc. I was impressed by the way the courier took a picture of the neighbours house and that was sent as a message to my phone. Overall great experience and felt very well informed along the way which gave me confidence in them. Will definitely recommend and buy from them again.”

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Posted 9 years ago

“Good service, item delivered on time”

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Posted 5 years ago

“Very happy with Barker and Stonehouse. Prices are fair, communication is great and delivery is fab. I am an Office Manager and have also bought items for my employer. The service here was excellent as well.”

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Posted 6 years ago

“Absolutely great! No issues at all!”

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Posted 7 years ago

“Once again outstanding service and delivery even in these strange pandemic times. Thank you Barker and Stonehouse.”

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Posted 5 years ago

“A level above most online retailers and several above Oak Furniture lounge etc. You get what you pay for and to be honest I find Barker and Stonehouse very good value. The delivery people were also very courteous. I highly recommend them.”

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Posted 11 years ago

Barker and Stonehouse is rated 4.4 based on 2,269 reviews